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Unified Platform & Cross-Products: 19.5 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Unified Platform & Cross-Products ​Sprinklr Marketing​​Sprinklr Insights

marketing

Insights

social

Service

Knowledge Base Article

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19.5 Release (May 18-26, '24)

SH
Components of Social Listening

Sprinklr’s Social listening allows its users to monitor and analyze online conversations and interactions about a brand, product, or topic across various social media channels and platforms. It involves using specialized tools to gather and analyze data from social media platforms such as X , Facebo

Insights

Components of Social Listening

Social Listening

Knowledge Base Article

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Where to find Social Listening?

RS
Coaching Report

The Coaching Report offers a comprehensive overview of all coaching sessions. It can be used to track the status of each session, providing detailed information such as the coach, trainees, session notes, and other relevant details. This report is a valuable tool for monitoring coaching progress, en

Service

Knowledge Base Article

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Detailed Report Glossary

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Schedule Report

The Schedule Report provides a comprehensive view of each agent’s scheduled Activities over a selected time period. This report is designed to help Supervisors and Workforce Managers monitor scheduling accuracy, identify coverage gaps, and ensure alignment with operational requirements.The Schedule

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Schedule Reports

RS
Reference Guide for Sprinklr Insights

IntroductionSprinklr Insights helps to understand customers, power business growth, and protect your brand’s reputation.Getting StartedLearn to set-up your social accounts and start engaging with customers.Getting StartedArticleDescriptionQuick Start Guide Speedup with essential Sprinklr components

Insights

Knowledge Base Article

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Reference Guide for Sprinklr Insights

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Apply and Manage Filters to Inbox Feed (Sprinklr Distributed)

The content that the user sees in any inbox feed can be controlled by the filters applied to that feed. The filters appear to the right side of the feed and allow the user to temporarily filter the feed content. These filters only affect the display for the user who is applying the search filter.

social

Social - SES

DST - SES

Knowledge Base Article

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Engagement (Distributed User)

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Send Message Tool

The Send Message tool enables real-time communication across messaging channels, allowing timely updates, notifications, and responses to users on any platform.Configure Send Message ToolFollow these steps to configure the Send Message Tool in your AI Agent.1. Access the Send Message ToolNavigate to

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Communication Tools

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Reply Assistance

Sprinklr AI+ can assist you in several ways, such as expanding text to provide more detailed responses, analyzing tonality to ensure appropriate language use, translating messages to support multilingual interactions, and paraphrasing or correcting grammar to improve overall communication. By provid

Integrations

ChatGPT

Service

Knowledge Base Article

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Agent Assist

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Widget Library in Media Monitoring & Analytics

A widget in Sprinklr is a customizable element that provides users with access to visualize and analyze the data. MM&A has an extensive Widget Library consisting of multiple pre-curated widgets designed to cater to various PR use cases. These widgets can be added to your dashboard with a single

Insights

Knowledge Base Article

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Dashboard setup

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Types of Macros

OverviewMacros in Sprinklr can be used to execute multiple actions with a single click on a Case, Outbound Message, Inbound Message, Asset Manager asset, User Generated Content Asset, task, or profile. Macros can be used to make multiple changes to entities at once, creating efficiencies in your wor

experience:space

marketing

Insights

article:howto

+6

Knowledge Base Article

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Macros

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How to set up and use Theme Tags?

Theme Tags can be used across the Listening module to group and use multiple Themes at once. They can be used as –Filters in dashboardsDimensions in widgetsFilters in alertsConditions in rulesUsing Theme Tags as filters in the dashboardsTheme Tags can be applied as a filter at the dashboard level, s

Insights

Theme Tags

Knowledge Base Article

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Using Themes

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Managing Content

Before You BeginOnce you've added Content Sources to your bot's knowledge base, you can then manage them effectively.Overview​When managing uploaded content sources, you have various actions at your disposal. Hover over the Options icon on the left of your content source, then choose:​Options availa

Service

Knowledge Base Article

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Setting up FAQ+ bot

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Apply Strategy Groups to LinkedIn Ads

You can apply Strategy Groups at the Ad Set level for LinkedIn and automate the management of budget, bid, and creative rotation to achieve your optimization objectives with a minimum cost per action. You can leverage this capability via Ads Manager, Ads Composer, Rule Engine, and Bulk Import.In thi

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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VKontakte as a Benchmarking source

​​VKontakte, VK in short,​​ is one of the biggest social channels in Russia. By having the ability to add accounts from this popular social platform in Benchmarking, you will have a more comprehensive benchmarking experience.​Overview of VKontakte as a sourceSource: VK (VKontakte)Source of data: Soc

Insights

Knowledge Base Article

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VK

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About the Creative Details Pane

Creative Details PaneYou can manage your Ad Creatives from the Creative Details pane and take several actions. In this article, we will guide you through the various capabilities available within the Details pane of the Creative Library.To Navigate to the Creative Details PaneClick the New Tab 

marketing

Knowledge Base Article

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Creative Details Pane

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Adding Users to Multiple Client Environments: Best Practices

Overview To add a user to multiple client environments, you must create the user in each of the environments at the client level. Adding the user at the client level will allow you to give the user different roles and permissions for each environment that they have access to.

cloud:core

marketing

Insights

article:howto

+6

Knowledge Base Article

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Add Users to Multiple Client Environments: Best Practices

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Modify Survey

Editing a published survey can introduce risks, such as disrupting data flow or negatively affecting the user experience. To help you manage these risks, the Survey Builder includes built-in safeguards that ensure any changes to a live survey are intentional and carefully managed. These include moda

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Modifying Survey and Version History

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Reporting on Facebook Catalog Ads

Facebook creates different posts for different Products picked from the Product Catalog. In Sprinklr, you can view actionable insights and comments for Products (from Catalog) with the ability to filter and pivot on all product dimensions (category, size, etc.) as well as analyze comments for a part

marketing

Knowledge Base Article

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Reporting & Analytics

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Business Outcome Retry Strategy

Business use caseWhenever outbound calling is done from a campaign, each call can have different call outcomes. Based on the call outcomes, the admin might want to retry or reach out to the customers again.Business Outcome Retry StrategyWhenever a customer and agent are connected and based on the di

Service

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy

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Use Cases of Video Calls

Virtual ConsultationAllow store visitors to have virtual consultation with remote agents by opening chat page on store devices (eg- consult with tele optometrist for eye exam)Video CommerceMake shopping more personalized and hassle free by letting customers get on a video call with in-store agents.

Service

Knowledge Base Article

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Video Call