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Assignment Wait Reasons

There might be some scenarios where a case arrives in a work queue but the algorithm hasn’t yet been able to assign a suitable agent. In such scenarios, assignment wait reasons are generated, which show why a case is still waiting in the work queue for agent assignment.The Assignment Wait Reasons fe

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Assignment Failures & Troubleshooting

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New Marketplace UX for Google Analytics Integration

This article explains the updated marketplace user experience (UX) for Google Analytics connectors.Note: To access New Marketplace in your respective environment, enable the following Dynamic Property:Partner-level - NEW_MARKETPLACE_ENABLEDClient-level - v3MarketplaceEnabledAdditionally, to enable c

Integrations

Google Analytics

New Marketplace

#integrations

Knowledge Base Article

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Google Analytics

RS
Sprinklr Unified Analytics Solutions

Advertisers often need a single solution that delivers a comprehensive view of paid, owned, and earned media, especially on social platforms. Sprinklr unifies paid, owned, and earned performance data within a single, AI-powered platform that provides marketing teams with complete visibility, consist

marketing

Knowledge Base Article

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Overview

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How to Associate Google Analytics Web Analytics Profiles with Domains

Once the Google Analytics profile has been created, you need to assign it to a Domain or Account. This will help you to ensure the Domain is selected by default or you can use the Web URLs based on your need.To Configure Web Analytics for DomainsYou can set the domain as a wild card (*) and append t

marketing

Advertising

Knowledge Base Article

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Advanced Use Cases

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Reporting Preferences

You can customize the format of date timestamps and duration metrics in your reports based on your preferences. For instance, as a supervisor, you may prefer a detailed view of timestamps down to seconds and durations measured in seconds. However, as a center head, you might prefer to see concise nu

Service

Knowledge Base Article

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Reporting Preferences

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Guided Workflow nodes

​The various system actions that are supported in the guided workflow are as follows:​Note: AI-Based Script GeneratorThis feature leverages Sprinklr's AI+ capabilities to enhance the use of Groovy scripts within Guided Workflows. You can generate Groovy scripts, summarize existing ones, debug issues

Service

Knowledge Base Article

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Creating a Guided Workflow

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YouTube Channel Updates

Keep up with the latest YouTube Channel updates here.​Youtube Channel UpdatesMarch 2023Monetise Youtube Video - Youtube has rolled out Content ID APIs allowing us to monetise Youtube Videos from Sprinklr. To know more about how to monetise Youtube Videos please check out Monetise Videos from Sprinkl

social

Knowledge Base Article

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Know More

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Add a Wordpress Account to Sprinklr

In this article, we will cover the steps to add a new custom field in Sprinklr.WordPress is a content management system with a huge number of available plugins, widgets, and themes. Once WordPress has been enabled in your environment, you can add your WordPress on Sprinklr just like o

experience:space

WordPress Account

WordPress API Identifier

channel:wordpress

+8

Knowledge Base Article

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Wordpress

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Create and Deploy a Trigger-based Journey

In this article, you will learn how to create and deploy trigger-based Journeys.Trigger-based Journeys are just like the Journeys on the saved audience, the only difference being that there is no definitive audience segment that you are targeting with the journey. In a Journey with a saved audience,

marketing

Journey Facilitator

Knowledge Base Article

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Create and Deploy Journeys

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Standard Dashboards

The Standard dashboards are a part of Service Analytics Data Source , designed to address key industry use cases and KPIs, giving you quick access to relevant insights. They come with out-of-the-box metrics and dimensions to reduce setup time and speed up the delivery of insights. These offerings ar

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Overview

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Global Settings in Guided Workflow Manager

OverviewThe Global Settings provides a centralized interface to manage configuration options that apply across all Guided Workflows in your account. This ensures a consistent user experience and reduces the need for repetitive configuration at the individual workflow level.Global Settings are design

Service

Knowledge Base Article

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Global Settings

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Case Queue Extract

The Case Queue Extract captures structured, time-bound records representing the movement of cases across case queues during their lifecycle - where each case queue represents various stages of the case. Each record reflects a discrete case queue session — beginning when a case is assigned to a parti

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Digital Data Extracts

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Modern Vs Classic Editor of Content Templates

Modern Editor of Content TemplatesThe Modern Editor of the Content Template Builder allows you to create long-form Content Templates such as Press Releases, Blogs, and Prints for a transparent overview of communication activities. It not only enables free-flow and in-line editing but also has the ab

Classic Editor

marketing

Content Templates

Modern Editor

Knowledge Base Article

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Modern Vs Classic Editor

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Hero Card in MS teams

Overview A Hero Card is a visually engaging component that includes a prominent image, multiple action buttons, and descriptive text. Key functionalities that enhance Hero Cards are integrated through Bots in Teams, Message Extensions, and the Bot Framework.You can design a Hero Card template using

Service

Knowledge Base Article

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MS Teams - Card Templates

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Viewing Google DV360 Campaigns in Ads Pivot

View DV 360 Insights in Ads PivotClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Pivot within Analyze.On the Pivot Manager window, create a new Pivot Table for DV360 analysis. Add the relevant metrics and dimensions against which you want to derive insights from the

marketing

Knowledge Base Article

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Ads Publishing

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Ad Specs & Resolution of Common Ads Publishing Errors

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Sprinklr Social: 20.10 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Social RN 2025

+3

Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

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Voice Agent Performance Report

OverviewVoice agent performance report gives detailed information about the performance of the agent and all the metrics/dimensions are based on agent level. It summarizes the actions, activities, time spent in various status (agent status) and interactions over the day. All the metrics and dimensio

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Report Glossary

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Set Minimum Number of Posts in Order for a Gallery to Load on a Page

Defining the minimum amount of posts for a Gallery can be helpful when there is a desire to ensure the visible post slots within your Gallery are always filled when the Gallery first loads.To Set the Minimum Visible Post NumberNavigate to your Gallery and click on it to enter the editor.Click the Se

Display - SES

article:howto

social

Social - SES

+1

Knowledge Base Article

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Gallery

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Ignore duplicate emails

In case a customer mistakenly sends a duplicate email to a brand account, Sprinklr's email integration may grab and create separate cases for each instance of the email. This can result in inefficiencies and potential confusion for agents and customers alike.To prevent the creation of multiple

Service

Knowledge Base Article

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Ignore duplicate email