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Live Chat

What is Live Chat?Live chat is the capability that allows end customers to interact with brands via a messaging interface in real time. Live chat is often deployed on websites and is also referred to as Website chat. However, its usage is not limited to websites, it can be installed on mobile applic

Service

Knowledge Base Article

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Setup - Care Operations

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How to Tag Facebook Pages in Ad Creatives

Tag your Facebook pages in your creatives and get more visits from your potential customers.You can tag other Facebook Pages within your Ad Creatives in Sprinklr Marketing (Ads) to give your ad a better reach and visibility. This will allow you to tag additional pages to generate and collaborate con

marketing

Knowledge Base Article

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How to tag Facebook pages in Ad Creatives

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FAQs - Rule Engine

FAQsWhat is the difference between Campaign Rules and Campaign Update Rules?Campaign Update rules are primarily used to Update the Campaign Properties Automatically and can also be used to send a Notification every time a Custom field related to a Campaign is updated.Can I set up Naming Conventions

marketing

Rule Engine

FAQs

Knowledge Base Article

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Troubleshooting & FAQs

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Overview

Apps on the home screen of your LiveChat application allow customers to find useful information quickly - without having to create a case and interact with an agent.​Note: You have the flexibility to manage these apps' visibility based on user types, such as country or page URL. Additionally, y

Service

Knowledge Base Article

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Self Serve Apps

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Gallery: Link Preview and Quoted Tweets

Sprinklr Gallery allows you to set up the previews for link and quoted tweets directly on your website embeds allowing your visitors to quickly have a glimpse of these posts, providing them with more context without the need of clicking individual posts for additional details.You can fine tune the d

Display - SES

Quoted Tweets in Gallery

Quoted Tweet

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Knowledge Base Article

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Gallery

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Favorite an asset

Sprinklr provides you the ability to mark and quickly access your Favorite assets. Your all favorite marked assets will be added to your favorite board. You can visit this article to know about favorite boards. Here, we will cover the steps to mark single and multiple assets as favorites. Steps to f

DAM - SES

social

Social - SES

Favorite an asset

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Knowledge Base Article

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Manage assets

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X (formerly Twitter) Account Insights

You can leverage X insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engaged with

social

Knowledge Base Article

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Report on X activities

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How to Ensure Brand Compliance with Ad Approval Paths

Set defined approval paths for your ad creatives and ensure it is approved by everyone needed.Approvals for ad entities can help ensure that your campaigns meet the required guidelines and restrictions before they are published. With a review from an approver, you have greater control over the quali

marketing

Knowledge Base Article

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Approval Workflows

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Sprinklr v16.5.0 - Sprinklr Marketing Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

16.5.0

Spring Release 2021

product:marketing

+5

release_note

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v16.5.0 (July)

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Reddit Ads Reporting Metrics

Leverage this detailed list of all Reddit metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better.​Reddit metrics in Ads ReportingThe table below helps you to understand the Reddit Channel Metrics and descriptions along with thier corresponding Metric name in Spr

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Reporting and Analytics

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Snapchat Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Snapchat within the Sprinklr platform.Publishing CapabilitiesCapabilitiesSprinklr Supported (Business Profile)NotesPublish StoryYesThis feature is available for all clients.Publish SpotlightYesThis feature is available for all client

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Knowledge Base Article

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Snapchat Business

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Actions on Task via email for external users

Managing and updating tasks via email without logging into Sprinklr is very easy. External Users who do not have an account with Sprinklr can take action on tasks via emails without logging into the Sprinklr platform. Once assigned with tasks via workflow engine or manually, the external users will

marketing

Task

Knowledge Base Article

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Advanced Task

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Ads Manager Roles & Permissions

This article will explain the governance permissions available for the Sprinklr Ads Manager and how to set up a Role.​​ Note: Do not create or edit Roles without first consulting your System Admin. Appropriate Roles for all users should have been made during Implementation.To Grant a Role Level Per

marketing

Knowledge Base Article

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Getting Started

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Reply on the Replies Column in Engagement Dashboard

This article shows you the steps to reply to replies which you getting on your comments via the Engagement Columns.Steps to Reply in the Replies ColumnClick the New Tab icon  in your Sprinklr platform. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.Navigate to the Threads d

social

Knowledge Base Article

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Threads

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Sprinklr Insights: Patch Changes (19.5.2)

​Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Sprinklr Insights​Sprinklr Marketing​​Sprinklr Service

marketing

Insights

social

Service

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

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Standard Dashboard for Ads Comment Analysis

Leverage Ads Comment Moderation Dashboard to monitor comments and get access to in-depth reports and mitigate risks related to people's reviews of your business and products.​To monitor and mitigate potential risk, a major portion of your advertising strategy would be focused on the content of

marketing

Ads Reporting

Ad Comment Moderation

Advertising

Knowledge Base Article

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Standard Dashboard for Analysis

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Smart Comprehend in Agent Console/Care Console

View Recommended Articles in Third PaneWithin the third pane of the Agent Console and Care Console, agents can quickly refer to the articles suggested via AI that match the content and intent of the ongoing conversation between a customer and an agent.Note: Article recommendations apply only to newl

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Smart Comprehend

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Grab YouTube Live Chat messages

Introducing Live Chat EngagementWe are excited to announce a significant update for Sprinklr's YouTube capabilities: the ability to fetch live chat messages. This new functionality enhances your interaction capabilities, making it easier to stay connected during live events.What’s New?Live Chat

social

Knowledge Base Article

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Engage with messages from YouTube

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Link in Bio Site Vanity & Custom URL

What are Vanity & Custom URLs?Vanity URL is a shortened and personalized URL that is easy to remember and pronounce. It is typically used to redirect traffic from one location to another. Essentially, a vanity URL takes a lengthy URL and transforms it into a more customized link.Custom URL repla

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Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

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Edit a Sprinklr Link in Bio

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Twitter Account Insights

You can leverage Twitter insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engaged wit

Service

Knowledge Base Article

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Twitter Account Insights