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Meta Conversion API Integration for WhatsApp

Sprinklr enables seamless integration between WhatsApp Business Messages and Meta’s Conversion API, providing closed-loop performance tracking for Click-to-WhatsApp (CTWA) campaigns.With this integration, brands can automatically transmit conversion events from WhatsApp conversations, whether bot-dr

Service

Knowledge Base Article

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Conversion API Integration

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Video Monetization from Sprinklr

Sprinklr allows you to monetise your owned content published as Video posts. You can claim ownership of your content around the globe, and get control on the access to use and post your owned content on Social Media channels like Facebook, Youtube & Twitter. Account set up for monetisationFacebo

Video Monetization

Publishing - SES

Video Monetization from Sprinklr

social

+2

Knowledge Base Article

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Advanced capabilities

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Roles and Permissions in Community

Roles and Permissions feature provides a user-friendly way to effortlessly manage access rights for your community members and brand administrators. With this feature, you can easily create custom roles tailored to suit the needs of your organization. A key benefit of the feature is the ability to g

Sprinklr Service

Service

26.7

Updated Article

Knowledge Base Article

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Roles and Permissions

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Add a WeChat Account

Adding a WeChat account in Sprinklr allows your team to engage, publish, report, and monitor your brand's WeChat account from the Sprinklr platform.​To Generate AppID and AppSecret Key On the WeChat Public Platform website, log in with your WeChat credentials.On the lef

Service

Knowledge Base Article

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Add Account

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How to Apply Adobe Web Analytics through Ads Composer & Ads Manager

1. Click the New Tab icon. Under Sprinklr Marketing (Ads), select Ads Composer within Execute.2. On the Ads Composer window, fill in the details. For more information, see About the Ads Composer.3. In the Creatives section, select Create new cre

marketing

Knowledge Base Article

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Publishing & Optimization

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Create and Manage Webhook Subscription in Sprinklr

A webhook (also called a web callback or HTTP push API) enables third-party services to send real-time updates to your app. Updates are triggered by some event that occurs and the data is delivered to you immediately as it happens. When you receive the request, you handle it with some custom logic,

experience:space

Integrations

Manage Webhook Subscription

Create Webhook Subscription

+7

Knowledge Base Article

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Platform Modules

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Guided Workflow - Other Action Elements

This document gives detailed insights into the Other Actions element in the Guided Workflow Configurator. ​​​Create Support CaseThe Create Support Case node is primarily used when the Guided Workflow is integrated with Sprinklr Communities. It allows for the creation of support cases raised within t

Service

Knowledge Base Article

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Guided Workflow Canvas

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Manage Forecast Scenarios

The Forecast Scenario is an entity in Sprinklr Service’s Workforce Management (WFM) module that predicts inbound traffic volume (Volume Forecast) for a specified date range, along with agents required to maintain the service level based on the Volume Forecast.With integrated Forecasting and Capacity

Sprinklr Service

20.7.1

20.10

Service

+3

Knowledge Base Article

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Forecast Scenarios

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.2 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.2 release introduces a range of exciting new capabilities to enhance integration flexibility and security and simplify workflows. ​

marketing

Insights

social

Service

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)

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Ad Specs & Resolution of Common Ads Publishing Errors

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Widget Configuration

Reporting in Sprinklr Service, using Social Analytics as a data source, pulls data from a variety of social media platforms, customer service channels, and digital touchpoints where brands engage with customers. Within the Reporting feature, you can customize, expand, and dive deeper into metrics by

Sprinklr Service

20.10

Service

Updated Article

+1

Knowledge Base Article

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Widget Configuration

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Sprinklr Service: 20.4.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service&#

marketing

Insights

social

Service

Knowledge Base Article

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20.4.1 Patch (11th May '25 Onwards)

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How to Create an Ad Campaign in Ads Composer

You can compose Facebook, Twitter, LinkedIn, Pinterest, Snapchat, LINE, TikTok, and Nextdoor Ads from the Ads Composer, allowing you to create the same ads through Sprinklr that you can create on various channels. You can create multiple ads for multiple channels through a single platform. This arti

marketing

Knowledge Base Article

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Functionalities

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Sprinklr Marketing: 26.4 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. Ma

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Community Reporting Glossary

Following metrics and dimensions could be used to plot reporting widgets across the Dashboards for Community. The Data source for these metrics and dimensions could be one from Inbound Anlaytics, Community, Social Analytics or Universal Profile.Community Metrics and Dimensions — DescriptionTermDescr

Service

Knowledge Base Article

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Reporting

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Guided Workflow Screen Components - Picklist Input

A picklist is an input field that enables users to select a predefined option from a drop-down menu. It is commonly used within workflows to represent specific actions or states, aiding in tasks such as information gathering, decision-making, and process automation.Key applications of picklists incl

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Guided Workflow Canvas

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Configuring AI-Powered ACW Autofill

ACW - An OverviewAfter Call Work (ACW) refers to the tasks that agents perform once a customer interaction ends. This typically includes entering call details, selecting appropriate dispositions, logging follow-ups, and completing form-based documentation.​AI-Powered ACW Autofill analyzes the conver

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Providing a pre-filled ACW to the Agent

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Ad Set

Ad Objective to Supported Ad FormatAdObjective (adObjective)Supported Ad Formats (adFormat)Website VisitSINGLE_IMAGE_AD, CAROUSEL_AD, SINGLE_VIDEO_AD, TEXT_AD, MESSAGE_AD, CONVERSATION_AD, SPOTLIGHT, EVENT_ADBrand AwarenessSINGLE_IMAGE_AD, CAROUSEL_AD, SINGLE_VIDEO_AD, TEXT_AD, CONVERSATION_AD, DOCU

marketing

Knowledge Base Article

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LinkedIn

RS
Setting Up Adhoc Standard Live Chat Survey Distribution

Live Chat Standard Survey Distribution in Sprinklr sends customers a link to an external survey after a chat ends, rather than embedding questions in the chat. It’s easy to set up, supports complex survey designs, and ensures a consistent experience across channels.Business Use CasesPost-Chat Feedba

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Live Chat

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Know About ACW Nodes

Teams can use the ACW nodes to configure workflow to take agent inputs, and case management actions. By clicking on the plus sign in the ACW builder, a desired node action can be selected. Details of each node action are listed below-User Communication NodesThese are the nodes which are used to take

Service

Knowledge Base Article

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Setting up ACW