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Yotpo Capabilities and Limitations

Account AdditionCapabilityDescriptionNoteYotpo Account AdditionYesSame Yotpo Storefront cannot be added across multiple workspaces in a partner. API LimitationYotpo Account Re-AdditionYesRe-addition of same account (which is already added on Sprinklr once) is not possible. API LimitationPublishing C

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Capabilities and Limitations - Yotpo

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Get Started with Agent Copilot

This guide provides a step-by-step walkthrough to help you get started with Agent Copilot using AI+ Studio. You will learn how to access Agent Copilot, create a new deployment, activate the Copilot with default settings, and manage it from the Record Manager. Access Agent Copilot  Follow t

Sprinklr Service

Agent Copilot

20.10

Updated Article

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Get Started with Agent Copilot

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X Capabilities and Limitations

In this article, we will cover the capabilities and limitations of X (formerly Twitter) within the Sprinklr platform.X General Capabilities and LimitationsFunctionalitySprinklr Space SupportedSprinklr Mobile SupportedNotesFor details on media recommendations, see X Media Recommendations.Publish Phot

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Getting started

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Manage Permissions for Media Uploader

While adding a photo/video to a post you want to publish you get a variety of options. Using these, you get a control over who all can upload media from different sources including DAM, URL, Dynamic Image, etc. Use cases: As an admin, I don’t want the distributed users to be overwhelmed by the choic

Publishing - SES

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Social - SES

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Getting started with publishing

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Extensions Library

The Sprinklr Extensions Library is a centralized, searchable repository of pre-built external API integrations. These integrations, called templatized extensions, provide ready-to-use connectors for widely used platforms such as Salesforce, Zendesk, and ServiceNow, etc.By using the Extensions Librar

26.1

Sprinklr Integrations

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Configure an Extension in Sprinklr

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Dual Axis Multiple Metrics widget

The Dual Axis Multiple Metrics widget, similar to the Dual Axis widget, is a type of graph that displays two or more (up to 4) sets of data on the same plot, with each set of data having its own Y-Axis. This allows you to compare two different types of data that have different units of measurement,

Insights

Dual Axis Multiple Metrics Widget

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Types of Widgets

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Location Analysis widget

A Location Analysis Widget is a graphical representation of data that can be used to visualize the Location distribution of a particular metric. It also provides a distribution of Sentiment in a stacked form. To create a Location Analysis widgetTo plot a Location Analysis widget, you can use any exi

Insights

Location Analysis Widget

Knowledge Base Article

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Types of Widgets

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Language Analysis widget

A Language Analysis Widget is a graphical representation of data that can be used to visualize the Language distribution of a particular metric. It also provides a distribution of Sentiment in a stacked form. To create a Language Analysis widgetTo plot a Language Analysis widget, you can use any exi

Insights

Language Analysis Widget

Knowledge Base Article

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Types of Widgets

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Design the Experience (Earned Content)

Overview After setting up Engagement Dashboards, curating content, and tagging posts, you're ready to begin creating the Gallery itself. First, you'll start with adding a Gallery and then you will move on to editing the appearance and feel. Create a GalleryClick the New Tab icon  and selec

experience:space

Display - SES

article:howto

release:N-A

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Gallery

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Conversational AI Persona Application

OverviewA new enhanced & simplified packaging for end-to-end creation and management of chat & voice bots, helping brands reduce time to market.Conversational AI Persona App offers a simplified UI with an onboarding guide & out-of-the-box offerings, helping brands reduce time to market.

Service

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Conversational AI Persona Application

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Sprinklr Insights: 19.8.1 Capabilities and Enhancements

Sprinklr Insights' latest 19.8.1 Patch release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:​​Sprinklr InsightsSprinklr

marketing

Insights

social

Service

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19.8.1 Patch (Oct 3-10, '24)

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Topic Analysis widget

Create a Topic Analysis widget to visualize and drill down on keywords relevant to your brand.The Topic Analysis widget can help you visualize the distribution of common words and topics used in messages by your brand and your competitors. Topic Analysis widget provides a great way to see the share

Topic Analysis Widget

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Types of Widgets

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Smart Word Cloud widget

The Smart Word Cloud visualization, similar to a Word Cloud, is a graphical representation of text data in which the size of each word indicates its frequency or importance within the text. The more frequently a word appears in the text, the larger it appears in the word cloud.To create a Smart Word

Insights

Smart Word Cloud Widget

Knowledge Base Article

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Types of Widgets

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Esendex Account Addition

Esendex has been integrated into Sprinklr as an SMS channel, enabling the sending and receiving of text messages seamlessly within the platform.Note: Please raise a support ticket at tickets@sprinklr.com to receive the wehbook URLs for enabling publishing and grabbing support in Sprinklr for an esen

Service

Knowledge Base Article

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Esendex

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Sprinklr Service: 20.7 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

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20.7 Release (5th July '25 Onwards)

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Multi Entity Lookup Field

The Multi-Entity Lookup Field in Entity Studio enables you to reference records from multiple entities within a single field. Unlike the standard Lookup Field, which links to only one entity, this field type allows dynamic associations across several entities — improving flexibility and data managem

Knowledge Base Article

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Fields and Relationship

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Stacked Twin Axis widget

The Stacked Twin Axis widget is a type of data visualization that combines two different types of charts in one plot to show multiple variables at once. The plot has two Y-Axis that shares the same X-Axis and displays different types of data. In the given example, the X-Axis displays positive and ne

Insights

Stacked Twin Axis Widget

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Types of Widgets

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Area widget

An Area widget is a graphical visualization widget that displays a chart of data points over time. The chart is usually in the form of a filled line graph, where the area below the line is colored to emphasize the extent of change in the data visually. The X-axis typically represents time, and the Y

Insights

Area Widget

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Types of Widgets

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Ads Composer Section 1: Campaign Details

To create an ad campaign, you would need to have ad accounts added to Sprinklr. Every ad campaign is created for a specific pre-decided, depending on where the user lies in the conversion funnel. ​Click the New Tab icon. Go to the Ads Composer by going to the Advertising Tab under Sprinklr Marketing

marketing

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New Campaign Creation

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Detailed Auto Wrap

​ACW: Automate, Automate, and Automate1. Autowrap Overview: Autowrap, an essential feature within our system, streamlines completing after-call work (ACW) by automatically filling in necessary details within a specified timeframe. This feature proves invaluable when agents are unable to finalize AC

Service

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Auto Wrap After call work