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Badge Management

With Sprinklr's Community product, your valued customers can unlock exclusive badges for their profiles in the Community Forum. These badges serve as visual acknowledgements of their unique accomplishments and notable milestones within the Community. By obtaining badges, your customers are enco

Service

Knowledge Base Article

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Gamification & Screener

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Setting Up the Website Distribution with Trigger Conditions

This feature enables you to create and manage website surveys with seamless integration through LiveChat. It offers a flexible setup, allowing surveys to be triggered based on specific conditions, making it easy to gather real-time feedback from website visitors. Additionally, it supports performanc

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Website Distribution

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Create New Records Using Record Forms

This article outlines the steps to create new records using the Record Form using an example: ​Go to the Record Manager from the left pane of the Entity and click on the Edit icon next to the already created Record Manager.​Click on the Actions tab from the left pane of the entity. Provide the butto

Knowledge Base Article

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Create New Records using Record Form

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Date and Time Field

Date and time field type allows you to enter a date with a specific time from a pop-up calendar. The article outlines the steps to create a Date and Time Field in Entity Studio. Creating a Date and Time Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio f

Knowledge Base Article

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Fields and Relationship

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Create Custom Metrics Using Numeric Custom Fields

First we have to set a Numeric Custom Field for this.​Go to the Launchpad and go to All Settings. Under Manage Workspace, click on Custom Fields.On the top-right corner of the screen, click on Create Custom Field. Choose Number in the field typeThe New Custom Field form should open. Fill in the rele

marketing

Knowledge Base Article

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Create & Manage

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Offline Conversions - Import Template

For successfully enabling offline conversions, it is essential to create an Import Template.​The Template has 1. Import Name2. Connector Type3. File Mapping4. Recipients​​​Import Name The Import Template Name will later be used while creating the Conversion Export.​ConnectorsUsers can select one of

marketing

Knowledge Base Article

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Offline Conversions

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Global and Local Disposition Field

The Global Disposition Field Library addresses the issue of duplicate fields being created for identical purposes across multiple disposition plans. This allows users to reuse fields across different disposition plans, ensuring consistency and efficiency.Global Disposition Fields: Fields that can be

New Article

26.4

Knowledge Base Article

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Global Field Library

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Single Select Field

This field lets you choose a single option from the drop-down list. For example, adding a single user from the drop-downlist.The article outlines the steps to create a Single Select Field Field in Entity Studio.Creating a Single Select Field in Entity StudioNavigate to Launchpad. From the Sprinklr S

Knowledge Base Article

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Fields and Relationship

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Triggering a Task

After creating the necessary tasks for the Sprinklr AI Agent, the next step is to enable or deploy them. Tasks are triggered by enabling the trigger toggle in the task manager, allowing them to run as part of the Sprinklr AI Agent’s workflow.​Steps to trigger a taskFor more information on creating a

Knowledge Base Article

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Tasks

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React Native - v12.1.2

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionLive Chat Release: 12.1.2Supported Versions: Starting August 2025

Service

Knowledge Base Article

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Older Versions

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Using Cost & Rate Ads Benchmarks in Ads Reporting

To Analyze Benchmarks in Ads ReportingClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.On the Ads Reporting Home, select the custom dashboard where you want to view your reporting.Proceed to add a widget to your dashboard. To learn more, see 

marketing

Knowledge Base Article

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Analyze Cost & Rate Benchmarks

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How to See MOAT Insights in Ads Reporting & Ads Manager

You can use a specific set of metrics to create Ads Reporting widgets that combine Moat with your web and social ad performance data. You can also see how web activity is driven by different ads, accounts, or channels.How To Use MOAT Metrics in Ads Reporting ?Click the New Tab ic

marketing

Knowledge Base Article

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Reporting & Analytics

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About Day & Hour Bid Multipliers

While configuring Strategy Group Smart Bidding, you have the ability to configure Day and Hour Bid Multiplier. Configuring Smart Bidding Day and Hour Bid Multiplier will help you increase or decrease the bid values for a specific duration across the week.It will also help multiply your manual bids l

marketing

Knowledge Base Article

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Setting Up Smart Bidding

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Transform extensive data into actionable insights with Social Listening

Use Social Listening to transform extensive, raw data into actionable insights that help you drive business decisions.Social Listening in Sprinklr gives brands visibility and insight into online conversations - across channels, websites, news sources, and more. And with Listening's extensive da

Insights

Knowledge Base Article

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What is Social Listening?

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Schema Generation

Sprinklr AI+ generates the schema for all posts and most relevant comments capturing the essence of the conversation. This is stored in the metadata which is helpful in discovery and SEO optimisation.Use casesThrough the integration of Sprinklr AI+ in Sprinklr Communities, your customers can easily

Service

GPT-AI

Community

Knowledge Base Article

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Community

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WordPress as a Listening source

By adding WordPress as a Listening Source, you can listen to and learn from WordPress data in real-time. ​WordPress is a content management system with a huge number of available plugins, widgets, and themes. One of the most popular content management system solutions in use, WordPress is used by mo

Insights

Knowledge Base Article

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Web Sources

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Dashboard & Widget Exports

Effortlessly Export Data from Reporting Dashboards and Widgets for Rapid Insights​With Sprinklr's Exports feature, exporting data from Care Reporting Dashboards to gain rapid insights has never been easier. You have the flexibility to tailor your export to your preferences by choosing the file

Service

Knowledge Base Article

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Reporting Use Cases

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Out-of-Adherence Alerts for Agents and Supervisors​

Ensuring agents adhere to their schedules is crucial for meeting KPIs and maintaining overall performance. When agents adhere to their schedules, they contribute positively to their overall performance metrics. However, in cases where agents deviate from their schedules, it's essential to provi

Alert Manager

Service

Create Alerts

Knowledge Base Article

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Out-of-Adherence Alerts

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How to Create Carousel Media Using Row Grouping in Automated Ads

Creating Carousel Ads is cumbersome for Meta Carousel cards can contain upto ten cards and each of these cards need to be mapped individually. Effectively a repeated field mapping process is carried out upto 10 times. ​Automated Ads exploits the similarity of this action and presents a solution whic

marketing

Knowledge Base Article

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Advanced Use Cases

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Add content sources to the knowledge base

This article explains how to integrate content from your Knowledge Base into an AI Agent application using Sprinklr. By syncing your content repository, you enable your AI Agent to deliver accurate, context-aware responses to user queries.When to Use the Knowledge Base Content SourceUse the Knowledg

Knowledge Base Article

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Knowledge Content