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Rule Engine Value Realization

RuleTypeDescriptionProfile based on CampaignOutboundUsers will be tagged based on a campaign they have engaged with. This begins to build customer personas based on how they engage with your brand.Custom Property Auto-Tagging based on KeywordsOutboundIf the outbound post includes the keywords listed

Value Realisation Dashboard

value realisation

social

Rule Engine

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Knowledge Base Article

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Introduction to Rule engine

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Organizing Survey Questions in Pages

Organizing survey questions into pages allows you to logically group and structure them, creating a smoother and more intuitive experience for respondents. This approach improves clarity, enhances engagement, and helps reduce survey fatigue by breaking the survey into manageable sections. Grouping q

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Special Pages

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Unified Platform & Cross-Products: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

marketing

Cross-Products

Insights

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Knowledge Base Article

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19.8 Release (Aug 23 - Sept 1, '24)

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Voice Recording Segmentation

Increasing regulatory requirements and data privacy concerns have made unrestricted access to voice recordings a significant risk. This legacy approach complicates the enforcement of data privacy, security, and governance policies.​To mitigate these challenges and strengthen data governance, Sprinkl

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Voice Recordings

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Sprinklr Service: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!​Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Post 17.1 Changes

17.4 New Features

Modern Care New Features

release_note

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v17.4.0 (April)

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Impressions and Reel Plays Deprecation and Introduction of Views Metric

Starting April 21, 2025, Instagram will deprecate several Impressions and Reel Plays metrics and introduce new Views metrics at both the post and account levels. This article outlines these changes and shares Sprinklr’s recommendations to help you smoothly transition your reporting practices.​Deprec

social

Knowledge Base Article

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Instagram Reporting Changelog

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LinkedIn Capabilities and Limitations

In this article, we will cover the capabilities and limitations of LinkedIn within the Sprinklr platform.Publishing CapabilitiesCapabilitiesSprinklr Supported (Company & Showcase)Sprinklr Supported (Profile)NotesFor details on media recommendations, see LinkedIn Media Recommendations.Publish Tex

social

Knowledge Base Article

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Getting started

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Get familiar with Listening sources

In this article, we have covered all the sources supported by Social Listening.Social channelsSourceOverviewXSource of Data: Official API - Firehose (All tweets and engagement stats are available in real-time) Coverage: Both Public & Privately owned accounts data are available Latency: Near real

Insights

Listening Sources

Knowledge Base Article

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Social Listening Sources

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Project Notes Tab

In this article, you’ll learn how to add notes or post updates on your project. ​ To add a note, simply begin typing in the designated notes space. For adding multi-line text, use "shift + enter" on Windows or “shift + return” on Mac. You can also incorporate bullet points and numbered lis

marketing

PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_SHEET_VIEW_2

PM_TASK_CALENDAR_VIEW_2

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Knowledge Base Article

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Project Tabs

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Product Insights on owned accounts

By adding an Account to a Product, you can pull content from your owned Account pages into Product Insights reporting. This allows users to utilize product-based accounts (like a specific Facebook Page dedicated to a product) to gain a comprehensive view of customer feedback. Additionally, any Accou

Insights

Knowledge Base Article

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Sources

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Snapchat Ads Reporting Metrics

Leverage this detailed list of all Snapchat metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Below is a list of all Snapchat metrics, along with their descriptions.Snapchat Metric NameDescriptionSprinklr Metric Name--Swipes15 Second Video ViewsThe total n

marketing

Knowledge Base Article

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Metrics

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Sprinklr Release v15.9.0 - August/September 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

Sprinklr Patch Release

Post 15.5 Patch Release

New Capabilities and Enhancements

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release_note

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v15.9.0 (August/September)

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Admin Actions

Sprinklr offers a comprehensive set of admin actions that simplify the process of managing and monitoring various aspects of your community. These actions enable community managers to have improved oversight and control over posts, messages, and overall user interactions, thereby ensuring a healthie

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Community Moderations

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Facebook Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Facebook. Facebook Media GuidelinesEntitiesImage GuidelinesVideo GuidelinesReels G

social

Knowledge Base Article

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Getting Started

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Facebook Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Facebook. Facebook Media GuidelinesEntitiesImage GuidelinesVideo GuidelinesReels G

social

Knowledge Base Article

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Facebook Messenger Overview

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Sprinklr Insights: 18.8 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product tit

marketing

Insights

social

Sprinklr Insights New Features

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release_note

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v18.8 Summer Release (August)

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Overview

Proactive prompts allow targeting website visitors with certain configurable messaging based on their behavior. Brands can make the first step to engage with their customers with contextual pop-ups. It can help achieve multiple business goals like increase conversions, reduce cart abandonment, custo

Service

Knowledge Base Article

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Overview

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Create Community

With Sprinklr Communities, you can create an environment where you as a brand can engage with customers directly and where customers can interact with each other in order to resolve issues, provide product feedback to internal teams, and help to reduce churn with initiatives focused on customer bran

Sprinklr Service

20.10

Service

26.1.1

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Knowledge Base Article

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Customize your Community

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Create Canned Response Text Assets

Canned Responses are predefined brand-compliant responses to routine customer questions such as 'how can I add a credit card to my account' or 'how do I apply for a refund'. You can simply document your responses, save these templates as canned responses, and let your agents use them whenever they g

DAM - SES

Canned Response Asset

canned response

social

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Knowledge Base Article

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Advanced Capabilities

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Apply asset-level terms & conditions for Distributed users

Create specific sets of terms and conditions at the asset level that the Distributed users must comply with to use the assets. If and when necessary, you can apply terms and conditions at an asset level, and the Distributed users have to accept/agree with the conditions in order to use the assets.No

social

Distributed

Social - SES

DST - SES

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Knowledge Base Article

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Assets (Distributed Admin)