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Ads Creative Library Roles & Permissions

Ads Roles and Permissions for Ads Creative Library are crucial in managing organizational access efficiently. This article will explain in detail the permissions for the Ads Creative Library, outlining both enabling actions and restrictive measures to ensure effective campaign management.In this art

marketing

ads creative library

Roles and Permissions

Advertising

+2

Knowledge Base Article

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Ads Creative Library

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Call Centre Performance Overview

This report summarizes the overall call center performance that are necessary for a leadership view.Call Count - SplitOutbound Call Count: Number of outbound calls made.Dialer Calls: Number of calls offered to the agents through various dialers (preview, predictive & progressive).Manual Call Cou

Service

Knowledge Base Article

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Reporting & Analytics

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Compose Meta Marketing Messages for WhatsApp

The Marketing Messages objective in Meta campaigns helps you deliver marketing messages to people more likely to engage in conversations with your business on WhatsApp. You can create and manage these campaigns directly from Sprinklr. In this article, we’ll guide you through creating a Marketing Mes

marketing

Knowledge Base Article

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Facebook Ad Formats

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Blueprints in the Implementation Process

This knowledge base article focuses on the role of Blueprints in the implementation process of the Sprinklr platform. It highlights the challenges faced prior to the introduction of Blueprints, the benefits they offer, and how they fit into different roles within the implementation process.Challenge

marketing

Insights

social

Service

Knowledge Base Article

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Blueprints

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Manage Records via IVR

Entities are objects that are stored inside a database. There are 3 types of entities: System Entity, Standard Entity (Entities which are common across all partners like case/profile/task) and Custom Entity (Entities which are made customized to the requirement of the client). Every entity consists

Service

Knowledge Base Article

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IVR Use Cases

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Define Custom Interval within a reporting dashboard

Your organization may want to start a month or a week with a different date or day, respectively, contrary to the standard calendar. For example, starting a month from the 4th day of a standard calendar month until the 3rd day of the immediate next month, or starting a week from Wednesday until Tues

Insights

Custom Interval

Knowledge Base Article

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Manage Dashboards (3-dots Options)

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Error Grouping

Campaign errors often slow down progress, and scattered, repetitive issues make them hard to resolve. To streamline troubleshooting, Error Grouping in Ads Manager Assistant categorizes errors by type and entity level (Paid Initiative, Ad Set, and Ad) allowing you to quickly identify,

marketing

Knowledge Base Article

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Ads Manager Copilot

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Reporting on Agent Acknowledgement

Tracking Disputed CommentsThe Dispute Comment dimension can be plotted alongside other audit-related data, such as the auditor’s name, checklist, and agent details. This widget consolidates key information, including:Case IDDispute comments provided by the agentAssociated checklistAverage evaluation

Service

Knowledge Base Article

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Agent Acknowledgement

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Manage Records via ACW

Entities are objects that are stored inside a database. There are 3 types of entities: System Entity, Standard Entity (Entities which are common across all partners like case/profile/task) and Custom Entity (Entities which are made customized to the requirement of the client). Every entity consists

Service

Knowledge Base Article

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Manage entities through ACW

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Threads Keyword and Topic Tag Searches

Threads Integration enables keyword and topic tag–based listening on Threads, allowing you to monitor public posts, and listen to defined topics directly within Sprinklr. Here’s how Threads listening works within SprinklrListening via Topic Tags (#) - Sprinklr platform integrates directly with these

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Threads

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LINE Advertising Parity

The article explains the objective-wise parity currently in Sprinklr. The first column talks about the feature, the second column mentions if the feature is present in Sprinklr, the third column mentions if the feature is present in the native Ads Manager, and the fourth column clarifies whether or

marketing

Knowledge Base Article

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Advertising Channel Parity

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Detailed Voice Transfer Extract

The detailed transfer extract focuses on call transfer activity within voice interactions. This captures granular transfer-level records generated during voice conversations, providing visibility into how calls are routed, transferred, and received across agents, queues, IVRs, and external destinati

Sprinklr Insights

New Article

26.4

Knowledge Base Article

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Voice Data Extracts

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Remove Content and Related Entities due to PII through Macros

To enhance data privacy and comply with PII regulations, we have introduced a new action in Macro called "Remove Content and Related Entities due to PII" This feature allows agents to remove the content of specific messages and also it's associated entities(where it was quoted), ensur

social

Remove Sensitive Content from Platform Visibility

Remove Sensitive Content through Macros

Knowledge Base Article

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Advanced capabilities with macros

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Account Rules

Account rule conditionsConditions can be set in Account Rules to check for specific criteria that an account meets when it is brought into Sprinklr before an action is executed on the accounts. Below, is a list of the Account Rule Condition types and the specific conditions within those condition ty

Account Rules in Rule Engine

Account Rules

social

Knowledge Base Article

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Introduction to Rule engine

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Create Twitter Cards via DAM (Distributed)

This article will cover the steps and guidelines on how to create a Twitter Card via DAM, which adds rich media to tweets for more engagement and information, increasing click-through rates, driving website traffic and providing a better user experience for their followers.Steps to Create Twitter Ca

Twitter Cards via DAM (Distributed)

Create Twitter Cards via DAM (Distributed)

social

Social - SES

+1

Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

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Voice Queue Performance Extract

Voice Queue Performance Extract provide detailed, event‑level data about how interactions/ contacts move through queue for voice channels. These datasets capture contact level informations and break down metrics such as wait times, queue positions, transfers, routing decisions, and service levels fo

Sprinklr Insights

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Voice Data Extracts

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Calibration Report

The Calibration Report analyzes variance and alignment between auditors and calibrators during calibration evaluations. It provides detailed insights into alignment and variance at both item and category levels. The Calibration Report belongs to the Quality Management Report Group.Metrics and Dimens

Service

Knowledge Base Article

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Detailed Report Glossary

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Concurrency Extract

This extract captures agent activity at an aggregated time‑slice level, where each row represents a unique combination of an agent and a defined date interval (such as daily, weekly, or hourly depending on configuration). It provides visibility into how agents manage multiple case assignments simult

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Digital Data Extracts

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How to Apply Cost & Rate Ads Benchmarks via Ads Macros

To Apply Benchmarking via MacrosClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Manager within Analyze.On the Ads Manager window, select the desired Campaign(s) and click Macros from the bottom Edit panel. Click Build New Macro.On the Macro window for building a ne

marketing

Knowledge Base Article

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Apply Cost & Rate Benchmarks

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Get familiar with Listening sources

In this article, we have covered all the sources supported by Social Listening.Social channelsSourceOverviewXSource of Data: Official API - Firehose (All tweets and engagement stats are available in real-time) Coverage: Both Public & Privately owned accounts data are available Latency: Near real

Insights

Listening Sources

Knowledge Base Article

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Social Listening Sources