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Sprinklr Insights: 26.4 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.4 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Data Sources and ChannelsU

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Product Insights dashboard FAQs

Get answers to the most frequently asked questions about Product Insights dashboards.Can I share my Product Insights dashboard with external users, i.e. who do not have their accounts in Sprinklr?Yes, you can share your Product Insights dashboards with other users (non-Sprinklr) via External Links.

Insights

Frequently Asked Questions

Product Insights Dashboards

Product Insights FAQs

Knowledge Base Article

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FAQs

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Notifications and Email Templates

This article provides a comprehensive guide to managing notifications and email templates for the Reward Engine in Advocacy. It includes details about notification types and email templates and step-by-step guidance on enabling and customising these features to improve user engagement. Email Templat

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Notifications and Email Templates

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Ad Asset FAQs

This article covers questions related to the Assets used in Ads, their authors and share settings.If I make an asset using an existing Asset from the DAM, does that affect the author or share settings on the Asset?No, author & share settings are not affected when an existing Asset is used in Ads

marketing

Knowledge Base Article

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Ads Creative Library: FAQs

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Agent FCR

FCR stands for First Contact Resolution. It measures the percentage (or number) of customer cases that have been resolved/closed in the first contact with the brand in a given time range. This metric can be measured for both Voice and digital Channels. FCR is a crucial measure of call center efficie

Service

Knowledge Base Article

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Voice Use Cases

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FAQs

Smart Response Compliance FAQsHow does a Smart Response Compliance model work?The model takes into consideration the context of the text entered, and also the words and phrases used so that if the use of a particular word or phrase is causing the non-compliance of the response, the model will flag i

Response Compliance

Service

Knowledge Base Article

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Response Compliance

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Alert Manager FAQs

Get answers to the most asked questions about Alert Manager (Smart Alerts and Custom Volumetric Alerts).FAQsHow is Alert Manager different from the existing Smart Alerts that we have?Alert Manager configures and manages all alerts in one place. It leverages the current Smart Alerts framework coupled

Most Asked Questions About Alert Manager

Insights

Reporting - SES

Social - SES

Knowledge Base Article

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Alerts in Reporting

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Sprinklr Service: 19.11.1 Capabilities and Enhancements

Sprinklr Service's latest 19.11.1 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Service's latest release:Sprinklr ServiceSprinklr Marketin

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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How to Approve Ads or Ad Creatives by Email

An Approver may only need to review and approve ad variants or ad creatives instead of having to use Sprinklr actively. This can be achieved by a simple mechanism of sending an email to approve the entity.Sprinklr introduces Email Approvals for ad creatives to implement this mechanism

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Common Use Cases

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Benchmarking metrics & dimensions glossary

Have you ever been confused about what a data point in your Benchmarking dashboard means? This article will take you through all the metrics and dimensions which are currently present in Benchmarking, what they mean, and which sources are supported by each of them.   This document is intended to pro

Insights

Benchmarking Metrics

Benchmarking Dimensions

Knowledge Base Article

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Benchmarking Glossary

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Sprinklr Social: 18.5 Capabilities and Enhancements

With Sprinklr Social’s 18.5 release updates, you can enhance community management, governance and team productivity. Leverage new channel integrations, privacy configurations, multilingual support for macros and screener forms for new user data gathering.

Sprinklr Social Release Notes

18.5 Release

18.5 Sprinklr Social Release Notes

Knowledge Base Article

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v18.5 Spring Release (May)

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Redeem Rewards in the Platform

This guide helps you, as an end user, understand how to redeem rewards using the Reward Engine on the Advocacy platform. It also explains how to earn tokens, track your redemption history, and use additional features on the Reward Engine page. Learn how to Access the Rewards Section Log in to the Ad

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Redeem Rewards on the Platform

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Best practices to create a good Story Query

Why is it important to create a good Story Query?As PR teams often deal with brand health monitoring and crisis situations, it is critical for them to monitor relevant conversations with the minimum possible noise. Any noise/irrelevant data can hamper the accuracy of PR reports leading to wrong deci

Insights

Knowledge Base Article

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Story query setup

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Leadership Overview - All Channels

Leadership Overview – All Channels provides a consolidated, high‑level view of operational performance across all customer interaction channels, including Inbound Voice, Outbound Voice, Email, Social, Live Chat, and Agent Time Card. It enables leadership to monitor agent activity, workload distribut

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Detailed Dashboards

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Listening Persona App

Sprinklr being an exhaustive platform can be overwhelming for a new user to navigate, utilize, and optimize to its full potential. To solve this, Sprinklr brings forth the new Listening and Benchmarking Persona app. The new persona app is aimed to impart a more simplified and user-friendly experienc

Listening Persona App

Insights

Knowledge Base Article

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Onboarding Module

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Apple Business Chat (ABC) - Templates

Before you start You can find the complete API documentation for the Asset Templates on this link.Navigating to Omni Channel Templates in the Asset Manager1. To navigate to create asset page in the Digital Asset Manager (DAM), follow Steps 1-2 in the Knowledge Base Article (Creating an Asset)2. Sele

Service

Knowledge Base Article

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Service Channels

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Using Smart Response Compliance in Agent Console and Care Console to ensure brand protection

How Sprinklr’s AI-powered response compliance ensures that each brand response adheres to appropriate business communication protocols and flags the non-compliant responses.Engaging on different social/email channels daily requires a tricky balance between maintaining an authentic voice and followin

Service

Knowledge Base Article

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Publishing Functionalities

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Reviews as a Listening source

By adding Reviews as a Listening Source, you can listen to and learn from Reviews data. ​Reviews are a massive collection of the voices of people where they make evaluations of a publication, product, service, or company or a critical take on current affairs in literature, politics, or culture. In a

Insights

Review as a Listening Source

Knowledge Base Article

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Web Sources

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Reporting on Automated Quality Management

In reporting, you can access various metrics to analyze the performance and effectiveness of automated quality management. Here's a breakdown of the key metrics available:SummaryTotal AI Evaluations: This metric indicates the total number of evaluations performed by automated quality managemen

Service

Knowledge Base Article

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Reporting

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Pinterest Pixels

The Pinterest tag is a powerful tool that enables you to gather valuable insights into your website's performance and create highly-targeted audiences for your Pinterest advertising campaigns. It is a small piece of code that you can easily add to your website or landing pages.A Conversion Event is

marketing

Knowledge Base Article

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Pinterest Pixel