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Screen Components

OverviewIn a customer-facing guided workflow, you can easily gather input from customers by utilizing various components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the acc

Service

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Stop Loss Strategy Group FAQs

How often does the AI look at the data and make the decision to Pause/Activate Ads by Stop Loss?Every 15 minutes.If the Rolling Stop Loss is set for 1 day, will it look at the past 24 hours or from 12 a.m. midnight?It will look at data from 12 a.m. midnight based on Account Time Zone.Is it possible

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Reddit Reporting Glossary

The Reddit Reporting Glossary is intended to provide comprehensive definitions of all available Metrics and Dimensions.​​Reddit reporting glossary​FunctionalitySprinklr SupportedReddit Hourly Page ViewsIt will display the hourly page views available for the Reddit account.Reddit Page ViewsIt will di

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social

Reporting - SES

Sprinklr Social

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Knowledge Base Article

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Engage, publish and report on Reddit

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API Testing

API testing is a set of quality assurance actions that include making calls to an API endpoint, getting API responses, and validating API status codes, response times, and data against predefined rules. To test an API in SprinklrClick the New Tab icon . Under the Platform Modules, click All Settings

Test an API

API Testing

Service

Knowledge Base Article

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Configure an Extension in Sprinklr

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Configure Get Record Tool in Agent Copilot

The Get Records Tool allows you to retrieve data from custom entities using defined filters and store the results in variables. It also offers sorting options to organize the extracted data in a structured and meaningful way.Steps to Add a Get Records Tool with Custom EntityFollow the steps below to

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Supported Tools

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Configure Task in Agent Copilot

Tasks are collections of actions your Copilot performs in specific scenarios, while tools are the building blocks of those tasks—essentially, individual micro-capabilities like fetching data or processing text. Access Task Manager in Agent CopilotFollow these steps to go to Task Manager in Agent Cop

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Configure Task

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Sprinklr - Eloqua Integration

OverviewThe Sprinklr - Eloqua connector provides a seamless way to synchronize and exchange profile data between the two systems in a bi-directional manner. With this integration, you can effectively manage and enhance the information of your prospects, leads, and customers from various digital chan

Insights

social

Service

Knowledge Base Article

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Integration Guides

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Creating Redeemable Rewards

This article provides a step-by-step guide for creating redeemable rewards in the Reward Engine. As an admin, you can define reward properties, set token requirements for redemption, and organise rewards effectively to maximise advocate engagement.Learn to Create a Redeemable Reward Access the Creat

Advocacy - SES

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Social - SES

Knowledge Base Article

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Create Rewards

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How to Add Notes in Dialog tree

OverviewThe Sprinklr chatbot builder includes a node that allows you to add a note to a case or profile or message. This note contains additional information that is intended for the agent's reference. Adding a note to a case or profile can be useful for providing context, additional details, o

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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View User and Team Level Reporting for Assets in Distributed

This capability brings reporting on the assets upfront for the Distributed users. It enables localised reporting for the users. The user can check the performance of the asset across their team and individually as well. This will provide accurate insights for the user to track their asset performanc

social

Social - SES

DST - SES

Knowledge Base Article

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Assets (Distributed User)

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Create and Use Meta Lead Forms

Lead ads allow you to find people who may be interested in your products or services and collect information from them. You can create Facebook Lead Forms in Sprinklr Marketing (Ads) to customize and capture information that is important to your business. You will also be able to grow inbound inquir

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Facebook Ad Formats

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Configuring Audit Checklist for User

Audit checklists support Quality Managers in manually evaluating customer-agent interactions to ensure service quality, adherence to company policies, and customer satisfaction. These checklists are also used by Supervisors, Admins, and other Quality personnel for calibration and consistency in eval

Service

Knowledge Base Article

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User Level Evaluation

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LinkedIn Ads Split Testing

Split Testing (A/B Testing) measures the performance of two campaigns with equal audiences and budgets to test one variable, such as creative content / ad format, targeting, or placement. Split Testing makes it easy to test different variables across your paid initiatives and identify which strategi

Knowledge Base Article

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Advanced Use Cases

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Journalists & Publications FAQs

Below are some of the frequently asked questions about Journalists & Publications –No. It is a separate product and available to be purchased separately within Sprinklr’s Sprinklr Insights product family.Can MM&A surface the most influential people on Twitter who have shared a particular sto

Insights

Knowledge Base Article

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FAQs

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Create Reporting Alerts

Sprinklr's Alert Manager allows you to create Smart Alerts and Custom Volumetric Alerts.Smart Alerts: Smart Alerts leverage artificial intelligence to analyze brand conversations and alert your team when changes are detected in mentions, engagement, and other action-worthy trends from your audi

social

Reporting - SES

Social - SES

Knowledge Base Article

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Alerts

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Strategy Group Overview

Optimizing multiple variables that comprise your campaigns, ad sets, and ads is a difficult decision that can often lead to a “set it and forget it” strategy. Determining the appropriate optimization strategy can be a tedious and manual task that, without analysis, can prevent your campaigns from re

marketing

Knowledge Base Article

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Overview

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What are DAM Update Rules?

DAM Update Rules are created to apply on existing Assets. If a DAM Update rule is set up and enabled, and the conditions are met then the action setup takes place.How to set up?Click the New Tab icon. Under the Platform Modules, click Rule Engine within Collaborate.In the top right corner of the Rul

marketing

DAM Rules

rules

Asset Manager

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Knowledge Base Article

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DAM Rules

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Ad Comment Reporting Limitations & FAQs

LimitationsYou can leverage the Ad Comment Analysis dashboard for Facebook, Instagram, Twitter, TikTok and LinkedIn.The dashboard will show comments from ads only.Ad Comment Analysis will not work for Ads using Asset Customizations (placement, location, and language). Check Ads comment moderation ov

marketing

Knowledge Base Article

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Limitations & FAQs

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Get Average Customer Wait Time in Sprinklr IVR

In today's fast-paced business landscape, providing exceptional customer service is paramount for building strong customer relationships. Minimizing wait times during service interactions is crucial in achieving high customer satisfaction. To address this, Intelligent Voice Response (IVR) systems ut

Service

Knowledge Base Article

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How to Setup Business Logic

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Ads Composer Section 6: Optimization

Leverage Sprinklr's AI capabilities to optimize your bids, budgets and creatives. ​On the Optimizations window, select one or more Strategy Group optimization(s) you want to apply to your campaign from the Strategy Group drop-down menu. Your selected Strategy Group(s) details will be displayed

marketing

Knowledge Base Article

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New Campaign Creation