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Setting Up the In-App distribution with Trigger Conditions

In-App Surveys enable brands to gather solicited feedback directly within their mobile apps during key customer interactions. You can choose from pre-designed formats like micro-surveys or create fully customized pop-ups to align with your brand. Creatives can be activated based on set criteria, lik

Sprinklr Insights

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20.10

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Setting up the In-App distribution

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What are Announcements?

Announcements help in one-to-many conversations by making it quick and easy. A supervisor sends an update to all the agents with just a few clicks - making the flow of information very smooth and efficient. Along with sending the announcement, supervisors also view status of the announcement which t

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Announcements

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Action Plan

Action Plans help you capture insights generated across Sprinklr as structured, trackable items that can be assigned, shared, and monitored over time.Often, insights from dashboards, widgets, alerts, or survey responses are viewed briefly and then forgotten. Action Plans address this gap by transfor

Sprinklr Insights

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Action Plan

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Set up Web Analytics to Track Link Attribution and Link Clicks

Advocacy Admins can effortlessly monitor website traffic by utilizing Web Analytics, specifically tracking the visitors accessing the website through links embedded in the posts shared by Advocates. Why Web Analytics is Important With Web Analytics, Advocacy Admins can monitor how their post is perf

Advocacy - SES

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Social - SES

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Link Click Tracking

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Use the "Add to Custom Dashboard" feature in reporting widgets

The feature Add to Custom Dashboard enables you to add the widgets from a standard and/or custom dashboard to another custom dashboard without going to that very dashboard. This feature is available for all the dashboards.Note: The reporting dashboard must be shared with the user in order for them t

Insights

Add to Custom Dashboard

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Add to Custom Dashboard

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Introduction to IVR Components

​​The Sprinklr IVR comprises various interconnected components that work together to deliver efficient and personalized customer interactions. This knowledge base article provides an overview of these essential components, their functionalities, and how they contribute to creating seamless IVR expe

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Introduction to IVR Components

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Integration Reporting Dashboards

Integration Reporting widgets give a brief overview of the usage of all the supported third-party software integrations in Sprinklr Advocacy. For example: Slack, MS Teams, MS SharePoint, Yammer. ImportanceThese dashboards allow admins to understand how well they are able to reach advocates outside t

Advocacy - SES

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Social - SES

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Analytics/Reporting (Advocacy)

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Voice Agent Assignment Performance

The Voice Agent Assignment Performance Records by Assignment Timestamp feature basically adds assignment-level detail to the Voice Agent Performance Report. Earlier, everything was rolled up into a single agent-level record, which made it hard to really understand what was happening at an individual

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

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Configure Jira Connector

After the Jira and Sprinklr connection is established, you are redirected to the Jira connector page. On the Jira connector page, you can view and manage the Jira connector properties.​On the Jira connector configuration screen, you can do the following:Jira DetailsOn this screen, you can view the a

marketing

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Setup

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Create an Image Type Post in Advocacy

Image Type posts are the type of posts that contain an Image that was explicitly added by the publisher using either the Digital Asset Manager or by manually uploading the image from the computer. How Media Type (Image/Video) posts are different from Link Type The most striking difference between a

Advocacy - SES

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Social - SES

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Content Curation

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IVR Transfer

This feature is used by agents to transfer calls to IVR systems in order to gather certain information at the IVR level as a part of the business process which the customer might have bypassed when called to the IVR initially. It is also used at the end of the conversation between agent and customer

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IVR Transfer

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Add a Google Play Store Account

Google Play Store is the official app store for Android devices, where users can browse, download, and review applications. Sprinklr provides support for Google Play Store as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.In this art

Engagement

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Google Play Store

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Google Play Store

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Add Yammer App on Sprinklr

This article is your guide on how to add your Yammer app on Sprinklr. Follow the steps below.Steps to Add Yammer App on SprinklrClick the New Tab icon. Under the Sprinklr Social tab, click Owned Social Accounts within Listen.In the Accounts window, search for Yammer in the channels filter.Click the

social

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Yammer

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Boosting Recommendations for Organic Posts in the Editorial Calendar within Distributed

The feature identifies which organic posts are most suitable for boosting to increase engagement and ROI. This feature automatically evaluates posts against a set of rules and recommends posts for boosting every six hours. Use CasesA marketing team wants to maximize the reach and engagement of their

Distributed User

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Boost Recommendations in Distributed

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Publishing & Calendar (Distributed User)

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Publish an Instagram Story via Direct Publishing

Instagram Stories allows Instagram users to share photos and videos to their "Story" -- which is visible to followers of the user's Instagram account -- and to specific users the Story's sender follows. Like in Snapchat, Instagram Stories are ephemeral, meaning they disappear after 24 hours. This ar

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Publishing on Instagram

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Keyboard Shortcuts in Sprinklr

Keyboard shortcuts helps you work faster by reducing the time spent navigating menus or reaching for the mouse. Across the Sprinklr platform, shortcuts allow you to quickly take actions, move between fields, and access modules—saving valuable time, especially for power users such as social media man

marketing

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Platform Modules

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TikTok as a Listening Source

TikTok listening in Sprinklr lets you track public conversations about your brand using TikTok mentions and hashtags. By collecting videos and comments that reference your TikTok Business Account or registered hashtags, you can understand how audiences engage with your brand and identify emerging tr

Sprinklr Insights

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Tiktok

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How to Generate Headlines & Descriptions with AI+

Introduction  In the dynamic world of content creation, staying ahead of the curve has never been more critical. Enter Sprinklr AI+, your trusted companion in the realm of content generation. Harnessing the power of cutting-edge artificial intelligence with ChatGPT to empower creators, marketers, an

marketing

Knowledge Base Article

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Sprinklr AI+

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Track Engagement on Site

Site Engagement widgets contain an overview of the number of engagement content receives on the Advocacy site. Site Engagement dashboard shows the activity users are doing on the advocacy site.Use Case: These metrics are good to get an overview of the engagement number on site. They are helpful if t

Advocacy - SES

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Social - SES

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Analytics/Reporting (Advocacy)

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Change Your Content Preferences Upfront (Advocacy)  

The "Update Your Content Preferences" feature empowers advocates to tailor their responses to screener questions, in instances where segmentation is applied to specific content tabs. For instance, if a segmentation criterion, such as the geographic region, has been set for a particular con

Advocacy - SES

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Social - SES

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End Users