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Bluesky as a Benchmarking Source

Bluesky is a social media platform, similar to X (formerly Twitter), where you share short-form content including text, images, and videos. With Bluesky now available as a Benchmarking source in Sprinklr, you can capture and analyze public conversations from the platform to uncover emerging trends,

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Bluesky

SH
Auto Import Rules

This topic aims to take you through Auto-Import Rules, a Rule Type in Sprinklr. To view the list of Rules, see Types of Rules.Auto Import rules are initiated when a message is posted natively via the social media channel instead of Sprinklr. If an Auto Import rule is set up, enabled and the con

experience:space

cloud:core

Insights

release:N-A

+11

Knowledge Base Article

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Rule Engine

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Widget Data Sources

Widget data sources are designed to support specific use cases, each containing relevant metrics and dimensions tailored to those needs. They provide particular metrics and dimensions, allowing you to customize your widgets to focus on the insights you want to monitor or report.Below is a list of al

social

Reporting - SES

Social - SES

Knowledge Base Article

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Data sources for your widget

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Standard Metrics Configuration

Sprinklr Service Reporting allows you to customize the definitions of Sprinklr’s standard service metrics for frequently used contact center key performance indicators (KPIs), such as Average Handle Time (AHT) and Service Level. This is done using Standard Metrics, which stores the definitions of fr

Sprinklr Insights

26.1

Sprinklr Service

20.10

+3

Knowledge Base Article

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Standard Metrics

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Create a Campaign for Distributed Users

Campaigns are used in Sprinklr as primary tags to categorize outbound messages for Reporting. Campaigns can align with your traditional marketing or PR campaigns and can be customized to give you the outbound categories you need for Reporting. Create new campaigns by selecting Campaigns under Sprink

Create Campaign for Distributed

social

Distributed

Create a Campaign

+2

Knowledge Base Article

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Campaigns (Distributed Admin)

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What can I do with Instagram?

Instagram is becoming a great social media platform for businesses. In this article, we share some use cases on how brands can leverage it for customer experience management. There are links to detailed guides on how to for each use case also.​1. Engage with your audience on Instagram:Engage better

Engagement

article:howto

social

Instagram

Knowledge Base Article

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Getting started

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.1.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.1.1 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

marketing

Insights

social

New Article

+4

Knowledge Base Article

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26.1.1 Minor Release (8th Feb '26 Onwards)

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Setting up Customer Authentication

You can configure Customer Authentication on the Sprinklr platform by following 3 steps:Creating a custom field to indicate if the profile is authenticatedCreating a tag (badge) that is tied to the state of the new custom fieldCreating a canned response to send to customers to start the authenticati

Service

Knowledge Base Article

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Customer Authentication

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Direct Messages from LinkedIn Company Pages to Profiles

Sprinklr allows direct messages from LinkedIn Profiles to LinkedIn Company accounts. LinkedIn Company accounts cannot initiate a conversation, however, they can react and reply to the DMs sent by the LinkedIn profile accounts. This article provides you with the steps to send DMs from LinkedIn profil

social

Knowledge Base Article

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Engage on LinkedIn

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Create Variant of a Message

In this article, you will learn how to create and manage Variants of a Message from Advanced Publisher and Production Dashboards.What are variants?Variants are copies of an existing message which have a parent-child relationship with the original message. Instead of duplicating the original message

marketing

Message Variants

Variants of a Message

Knowledge Base Article

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Content Variants

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Create Custom Field

Click the New Tab icon and go to All Settings. Under Manage Workspace, click on Custom Fields.On the top-right corner of the screen, click on Create Custom Field. ​The New Custom Field form should open. Fill in the relevant fields, such as the type of the

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

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Custom Fields

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FAQs

Sprinklr Copilot - Capabilities for InsightsWhat is the Sprinklr Copilot feature? Powered by generative AI technology, Sprinklr Copilot swiftly provides concise and insightful responses to your queries, sourcing relevant news, blogs, and social media content from platforms such as X, Facebook, Insta

Service

Knowledge Base Article

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Sprinklr AI+

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Google DV360 Ads Reporting Dimensions

Leverage this detailed list of all DV360 dimensions available in Sprinklr's Ads Reporting to operate the reporting dashboard better.Below helps you to understand the DV360 Channel Dimensions, their corresponding Sprinklr Dimension Names along with their description:-​​Dimension Name Sprinklr Di

marketing

Knowledge Base Article

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Reporting & Analytics

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TikTok as Benchmarking Source

TikTok is now integrated into the Benchmarking and Insights in Sprinklr, making it easy to view and analyze public video-level data from eligible TikTok Creator Marketplace (TTO) creators. You can bring TikTok creator data (returned by TikTok discovery page) as brands directly into your reports, com

Insights

Knowledge Base Article

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Tiktok

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Create an Instagram Column

Engagement within Sprinklr provides a way to manage your team’s response workflows from organized dashboards. Sprinklr allows you to manage inbound messages through clear workflows that let you route and prioritize messages, respond, and provide quick and accurate resolutions.With customizable 

social

Service

Knowledge Base Article

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Instagram posts

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Channel, Post Type, & Area Breakdowns Available for Ads Web Analytics

This article will cover all the channels, post types, and areas of application for web analytics.Channel, Post Type, and Area BreakdownObjectivePost TypeWeb AnalyticsAreaFacebookPost Engagement, Traffic, Video Views, Conversions, Brand Awareness, Reach, App Install, Page Likes, and MessagesImageYesT

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Channel, Post Type and Area Breakdown for Web Analytics

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How to Use Dynamic Image Templates in Catalog Ads

Get customized overlays and create versatile ads to show relevant content to potential users.Dynamic Image Templates allow advertisers to have customized overlays over their creative which increases the relevance of the content, in turn driving higher revenue. The overlays can be sourced directly fr

marketing

Knowledge Base Article

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Use Image Templates in Catalog Ads (Overview)

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Create A Column For Facebook Dark Posts

This article tells you how to create an Engagement Column containing dark posts of an Facebook Account. Dark Posts are specifically targeted posts. These posts don't appear on your timeline as organic and boosted posts do but appear as sponsored content on the users' feeds you are specific

social

Knowledge Base Article

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Add Facebook column in engagement dashboard

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Facebook Messenger Configuration

Sprinklr lets you configure the Welcome Screen and Persistent Menu for Facebook Messenger, allowing you to trigger automatic templated interactions with customers through a menu option in Facebook Messenger. The article states steps to set up a persistent menu for facebook messenger.Configure Facebo

social

Knowledge Base Article

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Manage Facebook accounts

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About Snapchat Ads

Advertise on Snapchat and reach a wider group of young audiences.​​Snapchat is a photo and video messaging app that allows users to send and receive short-lived messages, called snaps, that disappear after they are viewed. Snapchat Ads is a type of mobile advertising platform offered by the popular

marketing

Knowledge Base Article

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Getting Started