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Modify Survey

Editing a published survey can introduce risks, such as disrupting data flow or negatively affecting the user experience. To help you manage these risks, the Survey Builder includes built-in safeguards that ensure any changes to a live survey are intentional and carefully managed. These include moda

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Modifying Survey and Version History

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Apply Strategy Groups to LinkedIn Ads

You can apply Strategy Groups at the Ad Set level for LinkedIn and automate the management of budget, bid, and creative rotation to achieve your optimization objectives with a minimum cost per action. You can leverage this capability via Ads Manager, Ads Composer, Rule Engine, and Bulk Import.In thi

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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VKontakte as a Benchmarking source

​​VKontakte, VK in short,​​ is one of the biggest social channels in Russia. By having the ability to add accounts from this popular social platform in Benchmarking, you will have a more comprehensive benchmarking experience.​Overview of VKontakte as a sourceSource: VK (VKontakte)Source of data: Soc

Insights

Knowledge Base Article

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VK

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Business Outcome Retry Strategy

Business use caseWhenever outbound calling is done from a campaign, each call can have different call outcomes. Based on the call outcomes, the admin might want to retry or reach out to the customers again.Business Outcome Retry StrategyWhenever a customer and agent are connected and based on the di

Service

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy

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Reporting on Facebook Catalog Ads

Facebook creates different posts for different Products picked from the Product Catalog. In Sprinklr, you can view actionable insights and comments for Products (from Catalog) with the ability to filter and pivot on all product dimensions (category, size, etc.) as well as analyze comments for a part

marketing

Knowledge Base Article

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Reporting & Analytics

RS
How to Customise Grading Tiers in the Creative Management App?

Customizing grading tiers in your Creative Management App can enhance how you assess and manage your team’s performance. This guide will show you how to tailor these tiers to better fit your project's needs and team dynamics, ensuring more accurate evaluations.Note: If you haven't yet expl

marketing

Knowledge Base Article

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Brand Creation in Creative Management App

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How to Apply Google Analytics Web Analytics through Ads Composer & Ads Manager

Using Web Analytics to add parameters:- Ads ComposerAds ManagerSetup the Web Analytics based on your required Tracking paramters needs to ensure the cirrect utm parameters are being applied through Web Analytics Profile either through Account Level or Ad Level.Click the New Tab icon . Unde

marketing

Knowledge Base Article

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Publishing & Optimization

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Automatically Schedule or Delete Reminders Using Rules

You can configure rules in the Rule Engine to automatically schedule or delete reminders on messages based on specific conditions. For example, you can set up a rule to automatically schedule a reminder when a case reaches a certain status. Similarly, if a case is assigned to a new work queue before

Sprinklr Service

20.7.1

New Article

Service

Knowledge Base Article

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Schedule or Delete Reminders Automatically

RS
Multiple Agent Scoring

In conversations where multiple agents participate, evaluating individual contributions accurately can be challenging. To address this, Sprinklr has introduced enhancements to its AI Scoring mechanism, allowing quality managers to evaluate each agent separately with greater flexibility and precision

Service

Knowledge Base Article

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AI Scoring and Insights

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Styling Survey: Styling using Themes Library

Styling your surveys is now simpler and more effective with the upgraded Themes Library in the Survey Builder. This feature allows you to quickly apply pre-designed themes from the library for a polished and professional look. You can also design and save your own themes in My Themes to maintain con

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Styling

RS
Automated Ads: Activity Log Enhancement​

Automated Ads Activity Log feature enhances your ability to track and audit changes made to Automated Ads campaigns and feed data within Sprinklr. ​This feature provides a comprehensive audit trail, distinguishing between dynamic and static changes, which aids in diagnostics and ensures transparency

marketing

Knowledge Base Article

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Advanced Use Cases

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CTI Home Screen Reporting Metrics

The CTI home screen supports displaying reporting widgets directly within the interface. This enhancement allows agents to view key metrics and insights immediately upon landing on the CTI home screen, without navigating to a separate dashboard. Metrics such as case count, number of connected calls,

Platform

New Article

26.4

Knowledge Base Article

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CTI Home Screen Reporting

RS
Configuring Supervisor Copilot

Supervisor Copilot is a generative AI-powered assistant for supervisors. To make Supervisor Copilot available to users, administrators must add it as a menu item in a Supervisor Console Persona App.This section explains how to add the Supervisor Copilot menu item to a Persona App.Note: This feature

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Supervisor Copilot

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Exploring Quality Management Persona

Setting up Quality Management PersonaHyperspace Mode Under Profile, enable Hyperspace. Under Sprinklr Service in the launchpad, click on Quality Manager Persona App.​Note: In case the Quality Manager app is inaccessible via the launchpad, Open All Settings, under Manage Customer -> Persona Apps M

Service

Knowledge Base Article

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Getting Started with Quality Management

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Advanced tuning capabilities in the Topic builder

Topic Tuner can be defined as the latest set of enhancements in the topic creation process which fine-tunes your result to your topic query with enhanced reports and deep actionable insights for your topic query. Below we discuss some major features encompassed by the topic tuner in detail and how i

Insights

Knowledge Base Article

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Topic Creation & Setup

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How to Approve Ad Campaigns and Creatives

Approval of ads and creatives is required to make them safe and appropriate for everyone. While approving Campaigns, Ad Sets, Ad Variants, and Creatives, we ensure that your ad campaigns meet the channel guidelines and restrictions before they are published. This helps you to have greater control ov

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Common Use Cases

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Sprinklr Insights: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

marketing

Knowledge Base Article

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v18.2 Winter Release (February)

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Approvals for Specific Team Members

Overview If you are a Sprinklr Administrator, you may assign mandatory approval for messages published by specific team members. Assign an Approver for Messages Published by a Specific Team Member On the Administration tab, click Settings. Click the  button to open the lef

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cloud:core

marketing

Insights

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Knowledge Base Article

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Approval

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Customer-Facing Guided Workflows Widget in Live Chat

OverviewBy embedding customer-facing Guided Workflows within live chat, customers gain the ability to execute predefined processes directly. These processes can range from tasks like submitting a support ticket, checking the status of a refund or repair, troubleshooting device issues, onboarding pro

Service

Knowledge Base Article

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Guided Workflows on Live Chat

RS
Overview

Summary is concise, AI-generated overview that captures the main events, actions, and outcomes of a customer-agent interaction. It highlights the sequence of events, key customer issues, actions taken by the agent, and any next steps or resolutions agreed upon in a case. A summary helps contact cent

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Introduction