Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (3.8K)

RS
Configure Zendesk Connector for External Content Management

Zendesk Connectors enable you to manage articles externally while keeping them synchronized with Sprinklr-specific workflows such as Agent Assist, Live Chat, and more. It also streamlines the import of articles from external content management systems (CMS) without the need for backend development.S

Service

Knowledge Base Article

 • 

Import and Export

RS
Enable Broadcast & Content Feed Sharing in MS Teams

You can embed a feed of advocacy posts into your Teams environment for users to share on their respective accounts. This capability will help you in broadcasting any advocacy post to any selected MS Teams channel. As a result of that, you can reach out to your advocate on their preferred channel of

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Integrations Enablement (Advocacy)

RS
Setting up Content Tabs for the Advocacy Site

Content tabs are an essential component that ensures a seamless and organized flow of content, enhancing user experience and engagement. Let us explore the concept of content tabs, their significance, and the step-by-step process to set them up effectively. Content Lists vs. Content Tabs: Unravellin

Advocacy - SES

social

Sprinklr Social

20.10

+2

Knowledge Base Article

 • 

Platform Configuration

RS
Publish to Discord

You can use the key publishing capabilities in Sprinklr to enhance the content you publish to the Discord Server. This article describes Discord Server's specific capabilities for publishing to help you understand how to craft content for best-channel performance.Steps to Publish to DiscordClic

social

Sprinklr Social

Service

Updated Article

+1

Knowledge Base Article

 • 

Discord

RS
Suggesting Content - UGC (Advocacy)

User Generated Content (UGC) refers to the Content Suggestions made by the advocates who are part of the program. It enables brands to leverage real experiences, opinions, and stories from their advocates. It helps amplify the brand's message, build credibility, and foster a sense of community

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

End Users

RS
Setting Up WhatsApp Creative

The Creative Library is a centralized asset management system in CFM that enables teams to create, manage, and reuse WhatsApp message assets across survey distributions and automated workflows. It allows message content, structure, language, and metadata to be defined once and consistently reused ac

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

 • 

WhatsApp Distribution

RS
Use Default Footer Templates​ for Enhanced Content Efficiency

There may be a specific set of hashtags or some specific terminologies that you use in almost every post. Naturally, you must write and add these hashtags or sets of text every time that you are creating a post. Sprinklr's default hashtags or default text templates will help you avoid repetitiv

Default Footer Templates

Advocacy

Advocacy - SES

social

+2

Knowledge Base Article

 • 

Content Administration

RS
Care Console iFrame

Sprinklr's Care Console is a comprehensive, omnichannel customer support platform designed to help businesses manage customer interactions across various channels, including social media, email, chat, and more. The Care Console iFrame is an embeddable interface that allows companies to integrate Spr

marketing

Insights

social

Service

Knowledge Base Article

 • 

iFrame

RS
Automating Approval of User Generated Content (UGC) 

Admins can simplify their tasks by automating the approval process for suggested User Generated Content (UGC). This efficient feature allows you to pre-approve UGC before it even reaches you.  Automating the approval of User Generated Content (UGC) has various benefits: Efficiency: Automated approva

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Suggest Content

SH
Remove Content and Related Entities due to PII through Macros

To enhance data privacy and comply with PII regulations, we have introduced a new action in Macro called "Remove Content and Related Entities due to PII" This feature allows agents to remove the content of specific messages and also it's associated entities(where it was quoted), ensur

social

Remove Sensitive Content from Platform Visibility

Remove Sensitive Content through Macros

Knowledge Base Article

 • 

Advanced capabilities with macros

RS
Agent Copilot Capabilities

Once the Agent Copilot widget is configured in your Care Console, it becomes available for agents during customer interactions. The widget offers a set of AI-driven capabilities designed to improve response accuracy, reduce handling time, and assist agents in real-time. Note: Contact your Success Ma

Sprinklr Service

Agent Copilot

Updated Article

26.4.1

Knowledge Base Article

 • 

Agent Copilot Capabilities

RS
Advocacy Reporting for Twitter and LinkedIn

When an advocate posts content on a social channel via advocacy, Sprinklr wants to have those posts to be pulled in data and put that in listening, so that admins can analyze the data (likes, comment, shares etc.) and make informed decisions. Since the APIs used in advocacy are public

Advocacy - SES

Advocacy Reporting

social

Social - SES

+2

Knowledge Base Article

 • 

Analytics/Reporting (Advocacy)

RS
Change Your Content Preferences Upfront (Advocacy)  

The "Update Your Content Preferences" feature empowers advocates to tailor their responses to screener questions, in instances where segmentation is applied to specific content tabs. For instance, if a segmentation criterion, such as the geographic region, has been set for a particular con

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

End Users

RS
Publishing Tool

Publishing enables you to customize message delivery timing and enhance chatbot interactions. Example: You can publish API responses stored in variables, allowing precise control over when and how they’re published—whether all at once or sequentially—ensuring output meets specific business needs and

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

 • 

Communication Tools

RS
Setup Content Targeting to Build a Personalized User Experience 

Content Targeting, also referred to as content segmentation, is a huge part of Advocacy experience. The advocacy website content segmentation is the process of writing, designing, and organizing content for each of your website’s segmented groups of advocates. Essentially, content segmentation allow

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Content Administration

SH
Facebook Best Practices

In this article, we list out some of the best practices to follow while using Facebook as a channel for your brand’s social media presence using Sprinklr.​Adding Facebook Page AccountPlease make sure your personal Facebook account must have an admin role on the Facebook Page that you'd like to add i

social

Knowledge Base Article

 • 

Best Practices

RS
Sprinklr Unified Analytics Solutions

Advertisers often need a single solution that delivers a comprehensive view of paid, owned, and earned media, especially on social platforms. Sprinklr unifies paid, owned, and earned performance data within a single, AI-powered platform that provides marketing teams with complete visibility, consist

marketing

Knowledge Base Article

 • 

Overview

RS
Create Alt Text in Publisher using Sprinklr AI+

IntroductionCreating inclusive content isn’t just good practice—it’s essential. Today’s audiences expect accessible experiences, and many brands are striving to meet this demand by adding alt text to images across their social media channels. But doing this at scale can be slow, inconsistent, and ha

Publishing - SES

social

Sprinklr AI+ - SES

Social - SES

Knowledge Base Article

 • 

Sprinklr AI+

RS
Managing Undelivered Emails in Sprinklr

Managing outbound email delivery can be challenging, especially when messages fail to reach recipients without providing agents with clear visibility into the reasons. Sprinklr provides a robust mechanism to detect, capture, and manage undelivered emails (bounced messages) sent through Amazon Simple

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

 • 

Automated Detection, Tagging, and Handling of Undelivered Emails

SH
Opt-Out of Messages in Sprinklr through Journey Facilitator

Sprinklr allows your customers to opt-out of Messages in case they want to unsubscribe. You can remove the user’s profile permanently from the profile list and the user will not receive any future messages. This enables you to manage opt-out requests from your customers.Before You BeginYou need to c

Unsubscribe WhatsApp Messages through Journey Facilitator

Opt-Out of WhatsApp Messages

WhatsApp Messages

Service

+1

Knowledge Base Article

 • 

Unsubscribe List