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Sprinklr Social : 17.10 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Post 17.7

Social Engagement & Sales: Sprinklr Patch Changes

17.10

SES 17.10 Release Notes

release_note

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v17.10 (November)

RS
Sprinklr Service: 19.11.1 Capabilities and Enhancements

Sprinklr Service's latest 19.11.1 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Service's latest release:Sprinklr ServiceSprinklr Marketin

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

RS
Sprinklr Social: 20.2 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)

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ADR Frequently Asked Questions

This article outlines some of the Frequently Asked Questions (FAQs) of Active Data Retention (ADR). A. Notification & scope of impact1. What is ADR and how does it work?Active Data Retention (ADR) is a paid entitlement that defines how long Sprinklr retains and provides access to your data acros

Knowledge Base Article

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Active Data Retention (ADR)

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Sprinklr Insights: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Note: These are preliminary release notes and m

marketing

Insights

social

Service

Knowledge Base Article

 • 

19.8 Release (Aug 23 - Sept 1, '24)

RS
Sprinklr VoiceConnect Overview

Sprinklr VoiceConnect is a cloud-based voice integration layer that connects traditional telephony systems with the Sprinklr Contact Center as a Service (CCaaS) platform. It supports inbound and outbound voice communication using standard telephony protocols and enables secure, high-quality voice in

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Introduction to Sprinklr VoiceConnect

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How to Create an Ads Web Analytics Profile

This article will cover the creation of a web analytics profile, areas of application of web analytics, and field descriptions of web analytics.Create Paid Web Analytics ProfileClick the New Tab icon Under the Governance Console tab, click All Settings within Platform Setup.On the Platform Settings

26.1

Paid Web Analytics

marketing

Web Analytics

+3

Knowledge Base Article

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Create Web Analytics

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About TikTok Campaigns and Ad Groups

TikTok has an ad structure comprising campaigns, ad groups, and ads. Campaigns can include one or more ad groups. Once you have created your campaign with a defined ad objective, you will need to set up ad groups where you can set placements, target audience, budget and scheduling, bidding method, a

marketing

Knowledge Base Article

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Publish TikTok Ads

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Configure Deployments

This guide provides an overview of configuring Deployments for various use cases in AI+ Studio using Pipelines.In the "Deploy Your Use Cases" section, you can manage and monitor the deployment of all AI-driven use cases across Sprinklr. This centralized hub enables you to configure, test, and optimi

marketing

Insights

social

Service

Knowledge Base Article

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Use-Case Deployments

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Sprinklr Social: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

18.2 Updates for Social Engagement & Sales

Insights

18.2 Release Notes

18.2 Capabilities and Enhancements

+1

Knowledge Base Article

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v18.2 Winter Release (February)

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Page Configurations

Page Configurations is a feature of the Sprinklr Community product that enables brands to customize and configure community pages with ease. Brands have the option to configure standard pages or create completely custom pages. This feature allows page managers to create a unique experience for commu

Service

Knowledge Base Article

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Page Layout

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Reporting Glossary for Coaching

Below is the reporting glossary for coaching:TermDescriptionSession StatusIndicates the status of the coaching session, such as Completed, Canceled, Started, or Scheduled.Session CreatorRefers to the user who created the coaching session.ParticipantEncompasses all users involved in the coaching sess

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Coaching

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Understanding Distribution Related Metrics

This feature offers detailed metrics across all survey distribution channels, helping you track performance and refine your strategy to boost audience engagement.Business Use CasesEnhancing Customer Insights through Multi-Channel Distribution:To understand customer preferences, you can distribute su

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Distribution Overview

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HSM Templates for WhatsApp Business

Note: WhatsApp Template Updates:Pause on WhatsApp Marketing Messages for US Customers: Effective April 1, 2025, Meta will temporarily halt businesses from sending marketing template messages to WhatsApp users with US phone numbers (+1 dialling code). Meta advises businesses to utilize utility, authe

Service

Knowledge Base Article

 • 

HSM Templates

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Badge Management

With Sprinklr's Community product, your valued customers can unlock exclusive badges for their profiles in the Community Forum. These badges serve as visual acknowledgements of their unique accomplishments and notable milestones within the Community. By obtaining badges, your customers are enco

Service

Knowledge Base Article

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Gamification & Screener

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Sprinklr Social: 26.4 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

social

Sprinklr Social

Social RN 2026

New Article

+1

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Compose TikTok Ads

Tap into this major social channel to grow your business and connect with new audiences.​With over 1 billion active users worldwide, advertising on TikTok allows you to reach diverse audiences worldwide. Being one of the most downloaded apps in the world, you can seamlessly build engaging and intera

26.1

marketing

20.10

Updated Article

+1

Knowledge Base Article

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Publish TikTok Ads

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SIP Trunk

SIP Trunk allows Sprinklr to send and receive voice calls over IP by establishing a virtual connection between your PSTN carrier or Session Border Controller (SBC) and Sprinklr's cloud platform. This configuration is essential to enable and control how SIP traffic flows between systems.  This d

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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SIP Trunk

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New Third Pane

The third pane in Sprinklr is designed to help teams quickly and easily access the information they need to deliver effective engagement and customer support. By providing additional context and details about each message or post, teams can better understand customer needs and respond in a timely an

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Case Third Pane

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Setting Up a CFM Workflow API Event Workflow

The Sprinklr Audience Profile Event streamlines creating and updating customer profiles by capturing key moments in the customer journey, including online purchases, form submissions or cart abandonment. Integrated with the Sprinklr Customer Feedback Management Workflow API, this event empowers busi

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting Workflow Trigger Events