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Compare Influencer Strategy dashboard

To understand the influencer content that is well received and which influencers result in more engagement, it is important for brands to monitor the strategies used by influencers in their industry. This can be achieved by using the Compare Influencer Strategy standard dashboard.To access the Compa

Compare Influencer Strategy

Insights

influencer

Knowledge Base Article

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Standard Dashboards in Benchmarking

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Agent Usage

Tracking agents' use of articles while handling cases is essential for understanding the effectiveness of your knowledge base. This article covers reporting that helps monitor which articles are being utilized, how frequently they are accessed, and their impact on case resolution.Note: The Widget co

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Reporting and Analytics

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Introduction to Dynamic Video Templates

Why do you need video templates?Today videos have overpowered all other forms of content on social media platforms. Be it short-form videos like Facebook status videos, Instagram shorts, or long-form videos like Youtube videos, videos are everywhere. Businesses invest and depend on design agencies t

marketing

Knowledge Base Article

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Video Templates in Sprinklr - Overview

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Sprinklr Marketing 20.2.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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What is Application Testing?

OverviewConversational AI is becoming more and more popular among brands as a way to improve their customers' experiences. However, creating these bots can take a lot of time.To address these challenges, Application Testing is a useful tool that enables brands to carry out comprehensive testing

Service

Knowledge Base Article

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Testing Bot Workflows

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React Native - v11.1.1

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionLive Chat Release: 11.1.1Supported Versions: Starting August 2025

Service

Knowledge Base Article

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Older Versions

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Sources FAQs

Below are some of the frequently asked questions about Sources in Media Monitoring & Analytics –If the customer has the Listening module will enable MM&A to enrich my existing Listening data?Yes. If the customer has both listening and MM&A, the listening data is enriched with MM&A me

Insights

Knowledge Base Article

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FAQs

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Pre-Call Automation

The Pre-Call Automation feature offers enhanced visibility and control over Pre-call Automation settings, allowing campaign managers to define automation rules that improve call handling. By using this functionality, organizations can achieve more efficient call routing, simplify workflows, and boos

Service

Knowledge Base Article

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Pre-Call Automation

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Survey FAQs

In this article, we will cover the frequently asked questions on Sprinklr Surveys.Why my customer on Twitter is not receiving any message with the survey link?The customer might not be following you, hence the direct messages are not getting delivered to the customer.Why am I not able to see the sur

Surveys

Service

FAQs

Knowledge Base Article

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Survey FAQs

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Architecture of PCI Compliance

Encryption of secure forms enhances security by safeguarding sensitive customer data during online interactions. This critical security measure ensures compliance with PCI standards, providing robust protection for customer information.Sprinklr Encryption of Secure Forms​Data is first encrypted usin

Service

Knowledge Base Article

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PCI Compliant Secure Forms

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Multi-lingual Support in Live Chat

In Sprinklr Live Chat, the capability to add support for multiple languages within a single Live Chat application is available. There are various methods for defining the language of the live chat, enabling brands to adapt to the diverse needs of their users or customers. This feature facilitates sm

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Multi-lingual Support

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Creating Instagram Partnership Ads using Partnership Ad Code

Partnership ads allow advertisers to run ads with creators, brands, and other businesses. The advertiser and partner accounts are featured in the ad’s header and the ads leverage signals from both accounts for improved ranking and incremental performance. By sharing an ad code, an advertising p

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Facebook and Instagram Partnership Ads

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Create a CTA URL Template for WhatsApp Business

Your customers might hesitate to click on raw URLs that contain lengthy or obscure strings when they receive text messages. In such cases, you may prefer to send an interactive message with body text and a call-to-action (CTA) URL button. These CTA URL buttons enable you to link any URL to a button,

Service

Knowledge Base Article

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CTA URL Templates

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Personally Identifiable Information & Privacy Compliance

Data privacy could be a concern while dealing with the personal information of the user's data. Sprinklr is already compliant and listens to only publicly available data, but different organizations might have different sets of rules for viewing or sharing PII. Sprinklr provides you with multiple fe

Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Product Insights source FAQs

Below are some of the frequently asked questions about the sources supported in Product Insights –What is meant by sources in Product Insights?The review websites, news, blogs, owned accounts, and listening data from which we get client-specific data into Sprinklr to run AI models, are known as sour

Insights

Product Insights Sources

Product Insights Sources FAQs

Knowledge Base Article

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FAQs

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Ads Naming Convention FAQs

Can I make any edits to the name once I have applied a Naming Convention in Sprinklr?Yes, you can manually update the name outside the applied Naming Convention parameters in Ads Manager.If I make changes to a Naming Convention, will it automatically reflect in current campaigns using that Naming Co

marketing

Knowledge Base Article

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Frequently Asked Questions

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Google Ads Reporting Dashboards

Users can view Google Ads & Youtube data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.Using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, select Ads Reporting within Analyze.Create a reporting dash

marketing

Knowledge Base Article

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Reporting & Analytics

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TikTok Business Capabilities and Limitations

In this article, we will cover the capabilities and limitations of TikTok Business as a channel in Sprinklr.​Note: Starting July 20, 2025, following TikTok’s latest API update, Sprinklr will be able to access all comment mentions and video post mentions from the platform. Please note that all mentio

Ice Breakers

social

Sprinklr Social

Channels - SES

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Knowledge Base Article

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Capabilities and Limitations - TikTok

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How to set up Manual Newsletters?

Hand-pick messages and curate the content for personalized communication.​Manual Newsletters allow you to handpick messages and curate message content to showcase accurate insights and avoid any noise. This ensures more control over newsletter curation. With a manual newsletter, you can create a new

Insights

Knowledge Base Article

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Newsletter setup

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Customizing Peer Dependencies

This section explains which dependencies are mandatory, which can be customized, and how to register or unregister custom implementations for seamless integration. Why is Customization required? In some cases, your existing codebase may already include specific libraries for functionalities such as

Service

Knowledge Base Article

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Customize Peer Dependencies