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How to get started with Benchmarking?

Competitive Insights & BenchmarkingCollecting and analyzing competitor data is a time-intensive and often challenging task for brand managers, marketing teams, content creators, and market researchers. These personas face multiple challenges while trying to conduct competitive analysis on social

Insights

Benchmarking

Get Started with Benchmarking

Knowledge Base Article

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What is Benchmarking?

RS
Automatically Schedule or Delete Reminders Using Rules

You can configure rules in the Rule Engine to automatically schedule or delete reminders on messages based on specific conditions. For example, you can set up a rule to automatically schedule a reminder when a case reaches a certain status. Similarly, if a case is assigned to a new work queue before

Sprinklr Service

20.7.1

New Article

Service

Knowledge Base Article

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Schedule or Delete Reminders Automatically

RS
System Diagnostic Tool

The System Diagnostic Tool is designed to help agents diagnose and resolve system, network, and hardware issues that disrupt call quality. By providing a simple and efficient diagnostic mechanism, the tool improves agent productivity, ensures seamless customer interactions, and minimizes downtime.Th

Sprinklr Service

20.10

Service

Updated Article

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Knowledge Base Article

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Agent Network and System Readiness Tool

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What Can Cause X Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social channels, to connect to your accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social network h

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Locked out of Sprinklr using the wrong username and password combination

Overview By default, there is virtually no limit on the amount of incorrect logins a user can perform. However, this can be customized and set to look a user out after a designated number of incorrect logins. If you wish to implement this feature, please contact your Account Manager. If a user is l

marketing

Insights

social

Service

+3

Knowledge Base Article

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Locked Out of Sprinklr Using the Wrong Username and Password Combination

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How to Apply Google Analytics Web Analytics through Ads Composer & Ads Manager

Using Web Analytics to add parameters:- Ads ComposerAds ManagerSetup the Web Analytics based on your required Tracking paramters needs to ensure the cirrect utm parameters are being applied through Web Analytics Profile either through Account Level or Ad Level.Click the New Tab icon . Unde

marketing

Knowledge Base Article

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Publishing & Optimization

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Getting Started with Product Insights

What are insights?With the proliferation of digital channels, collecting raw data presents a significant challenge. But even once collected, the data is meaningless without quick analysis, contextualization, and actionability. Insights are actionable statements generated from customer feedback about

Insights

Knowledge Base Article

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Getting Started

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Styling Survey: Styling using Themes Library

Styling your surveys is now simpler and more effective with the upgraded Themes Library in the Survey Builder. This feature allows you to quickly apply pre-designed themes from the library for a polished and professional look. You can also design and save your own themes in My Themes to maintain con

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Styling

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Sprinklr Service: Patch Changes (18.8.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8.1 (September)

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How to Approve Ad Campaigns and Creatives

Approval of ads and creatives is required to make them safe and appropriate for everyone. While approving Campaigns, Ad Sets, Ad Variants, and Creatives, we ensure that your ad campaigns meet the channel guidelines and restrictions before they are published. This helps you to have greater control ov

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Common Use Cases

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How to Create and Use Ads Naming Conventions

​Naming conventions are an essential aspect of advertising, especially when it comes to organizing, tracking, and reporting campaigns. Using consistent naming conventions, advertisers can easily identify and sort through their campaigns, ad groups, and ads. This article provides a step-by-step guide

marketing

Advertising

Knowledge Base Article

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Configuration

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Sprinklr Insights: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

marketing

Knowledge Base Article

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v18.2 Winter Release (February)

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Getting Started with Insights Hub

Insights Hub features four tabs for efficient navigation. The tab structure offers a seamless and organized way for users to navigate and interact with insights, promoting efficiency and user-friendly access to valuable information. Note: Work with your Success Manager to get this feature enabled. P

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Configuring Insights Hub

RS
Send SMS/Email/WhatsApp

The Send SMS/Email/WhatsApp functionality in User Communication Elements enables Guided Workflows to deliver real-time messages to users through supported communication channels such as SMS, WhatsApp, Email, and Google RBM. This allows workflows to send updates, confirmations, reminders, or other im

26.1

Sprinklr Service

New Article

20.10

+2

Knowledge Base Article

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Guided Workflow Canvas

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Agent Management Dashboard

The Agent Management dashboard gives Workforce Managers a comprehensive view of agents’ user properties. This includes the policies assigned to each agent, their duration (if applicable), and details of any user-level Custom Fields. From this dashboard, you can also assign new policies to agents.All

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Real Time Adherence

RS
Content Security Policy (CSP) Guide for Live Chat Integration

When integrating the Sprinklr Live Chat widget on a website that employs a predefined Content Security Policy (CSP), you may need to modify the CSP settings to ensure that Live Chat resources load properly. This guide outlines the steps required to whitelist our domain and other relevant URLs for se

Service

Knowledge Base Article

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Website Installation

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Hierarchical View

Hierarchical Reporting View gives you access to data based on your role and position in the organization. This means you can view your own performance data, as well as the data of your direct and, where applicable, indirect reportees.If you are a manager, you’ll see metrics for yourself and for ever

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Hierarchical Reporting

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Google Analytics 4 FAQs

What is the frequency of the Data Fetch of Google Analytics 4 in Sprinklr?Data is updated in every hour in SprinklrCan I still have my data mapped to Ad Entities if I don't publish through Sprinklr Web Analytics?Yes, If you have unique identifier present in your Ads at any level. Sprinklr will

marketing

Knowledge Base Article

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Troubleshooting & FAQs

RS
Getting Started for Workforce Managers

As a Workforce Manager, your role is crucial in ensuring that the right number of agents are available at the right times to meet service level agreements and maintain operational efficiency. This guide provides an overview of the key tasks you'll be managing.Manage Work Types and PresetsSet up

Service

Knowledge Base Article

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Getting Started for Workforce Managers

RS
Configuring Supervisor Copilot

Supervisor Copilot is a generative AI-powered assistant for supervisors. To make Supervisor Copilot available to users, administrators must add it as a menu item in a Supervisor Console Persona App.This section explains how to add the Supervisor Copilot menu item to a Persona App.Note: This feature

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Supervisor Copilot