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Components of Social Listening

Sprinklr’s Social listening allows its users to monitor and analyze online conversations and interactions about a brand, product, or topic across various social media channels and platforms. It involves using specialized tools to gather and analyze data from social media platforms such as X , Facebo

Insights

Components of Social Listening

Social Listening

Knowledge Base Article

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Where to find Social Listening?

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User Creation via User SSO

Creating and managing users can be an effort-intensive process for Admins. Customers can leverage Sprinklr’s self-user creation capability to save considerable time and effort in this process. If the customer has Single Sign-On enabled for user login, they can utilize the response obtained from SSO

marketing

User Creation

Insights

User Creation via User SSO

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Knowledge Base Article

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SSO

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Premium sources in Media Monitoring & Analytics

Media Monitoring & Analytics (MM&A in short) fetches its data from multiple sources to bring forth the most accurate and relevant information. In this article, we will explore the premium data sources with the outlets that matter. These premium sources can help PR teams to enhance their cove

Insights

Knowledge Base Article

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Data Sources

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Sprinklr Insights: 20.2.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.2.1 release brings new features aimed at enhancing customer experiences, driving significant business impact, and improving overall outcomes.Here are the

marketing

Insights

social

Service

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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Work Queue Activation Widget

Agents and supervisors can view the work queues that agents are assigned to. Agents have the ability to activate or deactivate themselves from these work queues from the Agent persona homepage. Supervisors, on the other hand, can activate or deactivate agents within these work queues as needed from

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Additional Use Cases

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Widget Library in Media Monitoring & Analytics

A widget in Sprinklr is a customizable element that provides users with access to visualize and analyze the data. MM&A has an extensive Widget Library consisting of multiple pre-curated widgets designed to cater to various PR use cases. These widgets can be added to your dashboard with a single

Insights

Knowledge Base Article

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Dashboard setup

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Admin Setup and Game Management

Navigate to the Gamification Admin DashboardUse the Admin Dashboard to create, configure, and manage games.Open the Gamification module.In the left navigation panel, locate and select the Gamification icon.Review the Admin Dashboard to view existing games, configuration settings, and management opti

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Overview

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LinkedIn Pixels

LinkedIn pixel is a small piece of code that can be added to your website or landing page to track conversions, optimize your advertising campaigns, and gain insights into your audience's behavior. The pixel works by placing a cookie on the user's browser when they visit your website, which allows L

marketing

Knowledge Base Article

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LinkedIn Pixel

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Dial Plan

Business use caseWhenever outbound calls are made from a voice campaign, there is a need for multiple attempts and retries to be made to the customer based on the telephony outcome. While retrying, there is a possibility that the customer might have multiple phone numbers present as well, which adds

Dial Plan

Service

Voice

Knowledge Base Article

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Dial Plan

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Apply Strategy Groups to LinkedIn Ads

You can apply Strategy Groups at the Ad Set level for LinkedIn and automate the management of budget, bid, and creative rotation to achieve your optimization objectives with a minimum cost per action. You can leverage this capability via Ads Manager, Ads Composer, Rule Engine, and Bulk Import.In thi

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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VKontakte as a Benchmarking source

​​VKontakte, VK in short,​​ is one of the biggest social channels in Russia. By having the ability to add accounts from this popular social platform in Benchmarking, you will have a more comprehensive benchmarking experience.​Overview of VKontakte as a sourceSource: VK (VKontakte)Source of data: Soc

Insights

Knowledge Base Article

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VK

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Create and Manage TikTok Catalogs

A catalog is a valuable asset enabling you to house details about the products intended for promotion on TikTok. By establishing a catalog, you can generate Video Shopping Ads (designed for the Catalog), which showcase particular products and real-time information about each item, encompassing price

marketing

TikTok Product Catalogs

Knowledge Base Article

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TikTok Advanced Capabilities

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Reporting on Facebook Catalog Ads

Facebook creates different posts for different Products picked from the Product Catalog. In Sprinklr, you can view actionable insights and comments for Products (from Catalog) with the ability to filter and pivot on all product dimensions (category, size, etc.) as well as analyze comments for a part

marketing

Knowledge Base Article

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Reporting & Analytics

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Business Outcome Retry Strategy

Business use caseWhenever outbound calling is done from a campaign, each call can have different call outcomes. Based on the call outcomes, the admin might want to retry or reach out to the customers again.Business Outcome Retry StrategyWhenever a customer and agent are connected and based on the di

Service

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy

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Sprinklr Insights: 20.4 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.4 release brings new features aimed at enhancing customer experiences, driving significant business impact, and improving overall outcomes.Here are the k

marketing

Insights

social

Service

Knowledge Base Article

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20.4 Release (5th Apr '25 Onwards)

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Modify Survey

Editing a published survey can introduce risks, such as disrupting data flow or negatively affecting the user experience. To help you manage these risks, the Survey Builder includes built-in safeguards that ensure any changes to a live survey are intentional and carefully managed. These include moda

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Modifying Survey and Version History

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OnScreen Pending ACW

Overview This feature is about having Pending ACW available on every screen and consuming some extent of the screen to nudge RM to fill the ACW and thus increase the submission count.   Objective   The objective of this feature is to increase the percentage of After-Cal

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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OnScreen ACW

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DVT Part 2: How to Use a Dynamic Video Template to Create a Video

Learn how to easily create videos using video templates in Sprinklr. Once a video template is created, you can use it to create variations. This article guides you through using a template in Asset Manager for creating single or bulk videos in Sprinklr.​Step 1: Select a Template from creating videos

marketing

Knowledge Base Article

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Video Templates Part 2: How to use a video template to create a video

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How to Customise Grading Tiers in the Creative Management App?

Customizing grading tiers in your Creative Management App can enhance how you assess and manage your team’s performance. This guide will show you how to tailor these tiers to better fit your project's needs and team dynamics, ensuring more accurate evaluations.Note: If you haven't yet expl

marketing

Knowledge Base Article

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Brand Creation in Creative Management App

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Evaluation Auto Unassignment Report

The Evaluation Auto Unassignment Report tracks evaluations that are automatically unassigned from auditors after the due date. It helps identify cases where system-assigned evaluations were unassigned due to time constraints or other factors. When you create a new widget in a reporting dashboard usi

Service

Knowledge Base Article

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Detailed Report Glossary