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Migrating dashboards to PI Persona App

Sprinklr’s innovative Product Insights Persona App will offer a revamped user experience designed to provide more granular insights into products. The app aims to revolutionize Product Insights by transforming it from a mere reporting tool into a comprehensive end-to-end solution. It leverages AI to

Insights

Knowledge Base Article

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Advanced Concepts

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Compose LinkedIn Conversation Ads

Engage your prospects in a more targeted, personalized, and effective way using Conversation Ads on LinkedIn.To drive quality results in today's evolving landscape, you need to have quality conversations with professionals. Conversation Ads on LinkedIn are a great way to reach and engage your c

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Frequently Asked Questions - TikTok

In this article we will cover the most frequently asked questions about TikTok Business.FAQsSome metrics are not showing up in the brand’s dashboard. Is something broken?These metrics are refreshed in T+24 hours (UTC time) from the post being published at TikTok's end itself.Account-levelTikTok Foll

Frequently Asked Questions

social

faq

TikTok Business

Knowledge Base Article

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Know more - TikTok

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Progressive Screener: A Simpler Way to Onboard Users in Advocacy

OverviewProgressive Screener (also called Screener v2) is a redesigned onboarding experience in Advocacy that makes signup faster and simpler.Previously, users had to complete all screener questions before entering the platform. This often resulted in long and repetitive forms, duplicated informatio

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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Screener V2

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LinkedIn - Sprinklr Ad Name Mapping

What’s Changed?Previously, LinkedIn’s Ad Name was mapped to the Creative Name in Sprinklr. This was due to LinkedIn associating the ad name with the post rather than the ad itself. Additionally, there was no dedicated LinkedIn Ad Name field on the native platform; instead, the Creative Name was disp

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Reference Guide for Sprinklr Social

IntroductionSprinklr Social is the platform of choice for organizations looking to manage social media across multiple brands, teams and geographies. Getting StartedLearn to set-up your social accounts and start engaging with customers.​OverviewArticleDescriptionQuick Start Guide Speedup with essent

social

Social - SES

Reference Guides for Social - SES

Knowledge Base Article

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Reference Guide for Sprinklr Social

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Sprinklr Service: 20.2.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.4 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.4 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Source Verification FAQs

Get answers to the most frequently asked questions about verifying sources supported by Sprinklr.​What does Source Verification mean in Sprinklr?Source Verification in Sprinklr is a process to determine if Sprinklr’s Listening can pull data from specific sources. Source verification is a two-step pr

Source Verification

Insights

Source Verification FAQs

Knowledge Base Article

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FAQs

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Generate QR Codes for Survey

QR Code Distribution offers a convenient and user-friendly way to share surveys by allowing participants to scan a code and immediately access the survey. This method is especially effective in physical environments like events, retail stores, or public spaces, where quick and easy access is essenti

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Anonymous Survey Distribution

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Sprinklr Social: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

marketing

Insights

social

+2

Knowledge Base Article

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18.11.1 Patch (Jan 13-17, '24)

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Preview/Testing Survey Forms

The Preview section in the Survey Builder offers tools to test and validate your survey before publishing. It allows you to switch between modes, verify logic, compare draft and live versions, test translations, and ensure the survey displays correctly across different devices.Business Use CasesYou

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Survey Preview and Publishing

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Sprinklr Insights: 20.7 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.7 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Here are the key features

marketing

Insights

social

Service

Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

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Deploy End to End Email Marketing, SMS and WhatsApp Journeys

In this article, you will learn how to create customer journeys for the Email Marketing, SMS, and WhatsApp channels using Journey Facilitator along with the end to end overview of the steps required to set up your Journey. Follow these steps to create, deploy and analyze your journeys in Sprinklr.Jo

marketing

Journey Facilitator

Knowledge Base Article

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Create and Deploy Journeys

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Outbound Indicator for Sprinklr AI+ Posts

OverviewThe AI Usage Indicator enables visibility into AI-assisted content creation across publishing workflows. It highlights when AI features are used in posts created via the Publisher (Full Screen Publisher and Quick Publish) or Reply Window and provides a detailed breakdown of AI contributions

Sprinklr Social

Sprinklr AI+ - SES

New Article

Social - SES

+3

Knowledge Base Article

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Sprinklr AI+

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Customer Authentication in Care Console and Agent Console

Customer authentication is often critical in digital care for regulated industries that deal with sensitive customer information such as banking, telecom, healthcare, hospitality, etc.When a user approaches a brand for any assistance, validating that person's identity establishes trust for furt

Service

Knowledge Base Article

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Customer Authentication

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Configure Dialog Tree as a Task

Dialogue Tree as a Task enables you to design deterministic, branching conversational flows that are often required in compliance-mandated environments. Unlike free-flowing AI conversations, dialogue trees ensure predictable and controlled interactions.This task type provides direct access to key ca

26.1

Sprinklr Service

New Article

Knowledge Base Article

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Tasks

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Transform extensive data into actionable insights with Social Listening

Use Social Listening to transform extensive, raw data into actionable insights that help you drive business decisions.Social Listening in Sprinklr gives brands visibility and insight into online conversations - across channels, websites, news sources, and more. And with Listening's extensive da

Insights

Knowledge Base Article

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What is Social Listening?

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Personally Identifiable Information & Privacy Compliance

Data privacy could be a concern while dealing with the personal information of the user's data. Sprinklr is already compliant and listens to only publicly available data, but different organizations might have different sets of rules for viewing or sharing PII. Sprinklr provides you with multiple fe

Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Creating Non-Redeemable Rewards

This article provides a step-by-step guide for creating non-redeemable rewards in the Reward Engine. Admins can define reward properties and effectively organise rewards for their intended purpose, such as leaderboard recognition or special achievements.Learn how to create Non-Redeemable RewardAcces

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Create Rewards