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How to Activate an Audience Segment

Achieve focused targeting of ads on different social channels by mapping users from your customer database into active users in social channels.To ensure that new Users in your Sprinklr environment are set up with the appropriate access and capabilities to create and view assets within the Smart Aud

marketing

Activate Segment

Activate Segments

Audience Creation

Knowledge Base Article

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Activating Segments

RS
Understanding Permissions for Automated Campaigns in Sprinklr Ads

OverviewAutomated Campaigns (AC) in Sprinklr streamline the process of creating, managing, and optimizing ads at scale by linking campaigns with feeds, dynamic templates, and approval workflows. To ensure the right level of access and control, Sprinklr provides a set of permissions that define what

marketing

Knowledge Base Article

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Automated Campaigns Overview

SH
CSAT Score Overview

Introduction Customer satisfaction has always been crucial to the health and growth of a business – but in this age of social media, unhappy customers wield greater power than ever before. An angry tweet, blog post, or Facebook rant may go viral, causing irreversible damage to a brand. On the flip s

Service

Knowledge Base Article

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CSAT Prediction

SH
Sprinklr account password expiration

Overview Every 60 days, Sprinklr will prompt you to change your password. If a shorter password expiration time is desired, please contact your Account Manager and they can work with Support to change this setting for you. 

marketing

Insights

social

Service

+3

Knowledge Base Article

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User Management

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Unified Widget Warning System

In an effort to improve your experience and simplify the interface, all widget-level warnings/alerts have been consolidated into a single warning icon per widget. With a unified warning icon, you can easily access all relevant alerts and warnings for a specific widget, without feeling overwhelmed by

social

Reporting - SES

Social - SES

Knowledge Base Article

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Advanced Features

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Commands

What are Conversational Components?Conversational components are special chat features that can be set up for each WhatsApp Business phone number.They're like extra tools that can be personalized for each account, making user interactions more interesting. These features provide users with choi

Service

Knowledge Base Article

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Commands

RS
Migration, Rules, Validations, and Best Practices

If you are already using the legacy screener, you can migrate to Progressive Screener (V2) at any time.Migration StepsTo migrate to Progressive Screener (V2):Enable the Screener (V2) toggle.Review your existing screener configuration.Resolve any validation errors displayed in the setup.Publish your

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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Screener V2

SH
How to Use Agent Monitoring?

The Agent Monitoring screen provides supervisors with a comprehensive view of their team's status and activity. Supervisors can monitor their agents' availability, current cases, and activities in real-time, allowing them to proactively manage and support their team. Supervisors can monitor agents f

26.1

Sprinklr Service

20.10

Service

+2

Knowledge Base Article

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How to use Agent Monitoring?

RS
Add a WeChat Proxy Account

Using a WeChat Proxy account can connect and manage a single account on multiple third-party tools. You are required to set up a third-party server between Sprinklr and Wechat, which connects to WeChat directly and to Sprinklr via Oauth. This third-party will help you in connecting a singl

social

Service

Knowledge Base Article

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Add Account

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Macros for Ratings and Reviews

Macros can be created to apply multiple properties and actions to Reviews from the Monitoring Dashboards with a single click. Macros can be used to take a moderation action on a Review, tag the Review with specific properties that can be used in Commerce Reporting, and to move the Review to a differ

social

Knowledge Base Article

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Asset classes with macros

SH
What is Supervisor Console ?

Supervisor Console is a comprehensive digital headquarter that enables supervisors and managers to efficiently monitor and manage the activities of their agents, queues and campaigns in a service center environment. It is a one-stop solution for all the tasks and activities for the Supervisor across

Service

Knowledge Base Article

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Introduction to Supervisor Console

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Introduction to Agent Copilot

Agent Copilot is a generative AI–powered assistant designed to help agents resolve customer cases faster and more effectively. It is embedded as a widget within the Sprinklr Care Console and provides a chat-driven experience that supports agents throughout the case lifecycle.By combining real-time a

Knowledge Base Article

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Introduction to Agent Copilot

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Integrating Sprinklr Advocacy with Microsoft Apps

The Sprinklr - Advocacy app allows employees to discover, share, and engage with company-approved content directly within Microsoft Teams, Outlook, and M365. By integrating Advocacy into these platforms, organizations can streamline content engagement while keeping employees within their primary wor

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Integrations

SH
Send & Schedule Message Node in Journey Facilitator

Send Message is the Action element that you use to communicate with the customers, who are in the journey flow, via email, sms, Viber, Whatsapp, or Twitter. It is highly recommended that you have all the assets that you are going to use as messages in the marketing automation before you start buildi

experience:space

Automate Marketing Campaigns

article:howto

Automated Marketing Journey

+6

Knowledge Base Article

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Journey Builder

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Digital Assistant for the Advocacy Platform

OverviewThis article explains how administrators can enable and configure the Digital Assistant in the advocacy platform. The Digital Assistant (also known as AI Assistant) helps users quickly find answers to common questions without needing to wait for human support. This feature is designed for ad

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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Sprinklr AI+ in Advocacy

RS
About Displays

In Sprinklr, when you navigate to Display within Sprinklr Social, you'll be able to manage, edit, and create new physical Display configurations under the Displays Tab. Below, you'll find information about the features present in the Displays tab and actions you can take to creat

experience:space

Display - SES

cloud:commerce

release:N-A

+9

Knowledge Base Article

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Display

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Concurrent Agent Capacity

What is Agent Capacity ?  In Unified Routing, agent capacity refers to the maximum workload or number of customer queries that an agent can handle within a specified timeframe. To ensure uniform distribution of these calls/cases, Unified Routing allows administrators or supervisors to define the cap

Service

Knowledge Base Article

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Unified Routing Overview

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Product Assets

Product CardProduct Card is used to display information about the brand’s product to their users. Brands have the capability to actively engage through this card which will include - the image, headline of the product, the details of the product along with a button label (which can be customized to

Service

Knowledge Base Article

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Rich Text Assets

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Custom Fields Action Node

OverviewIn a dialogue tree, you might need custom fields for various reasons. Firstly, when you set a value to a custom field, you can then report on these values. This means you could capture how many people contacted you about a problem with their laptop screen, for example. You can also use the v

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Guided Workflows

IntroductionA Guided Workflow is a business process automation tool that collects inputs and performs actions as per the pre-defined business flow. It can be used by customer care agents to assist customers in a streamlined manner while reducing resolution time. It can also be deployed in an externa

Service

Knowledge Base Article

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Webform