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About the Reporting Glossary

You can access the Reporting Glossary in-platform from Reporting Settings. The addition of the glossary allows you to quickly reference different Sprinklr and Channel Metrics definitions without the hassle of going outside of your workspace. You also have the ability to favorite your most commonly u

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Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Overview of Agent Copilot Architecture

The Agent Copilot is built on a modular and scalable architecture. It is designed to manage user interactions and deliver intelligent responses using a combination of AI services and Sprinklr capabilities. This section provides a detailed overview of the core components and how they work together to

Sprinklr Service

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Introduction to Agent Copilot

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Preview Dialer

Preview DialersPreview dialers are agent-first dialers where a call is first sent to the agent in order to increase or generate more productive calls.Help call center agents review customer information through a window when they initiate or receive a phone call. Add significant value to customer ser

Service

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Dialers

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Change Password & Security Question for Own Account

To ensure regular privacy of your Sprinklr account, update your password and security question regularly. Sprinklr prompts you to change your password every few days. A security question helps you gain access to your account if it gets locked due to incorrect passwords. This article lists down the s

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Advanced Capabilities

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Sync Style Kits across Presentations/Storyboards

The Style Kit Library allows you to create and save stylized template themes that can be applied to presentations or storyboards. When creating and editing a theme, you can adjust and save the following aspects:Primary & secondary fontsBackground color & imagePrimary & secondary colorsCo

Display - SES

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Social - SES

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Display

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Selecting Directories for SFTP/S3/GCS/Azure Blob Connections

Sprinklr offers capabilities to import an entity from a source location, like S3, SFTP, Azure Blob, and GCS using the credentials that are provided by the client. The user enters the credentials in the Source Specifications screen. With these credentials, the user can browse the Directory Path from

marketing

Insights

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List of Supported Connector Types

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Getting started with Locations Insights

What are insights?With the proliferation of digital channels, collecting raw data presents a significant challenge. But even once collected, the data is meaningless without quick analysis, contextualization, and actionability. Insights are actionable statements generated from customer feedback about

Insights

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Getting Started

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Leveraging Macros to Maximize Workflow Efficiency

How Macros help you save the unnecessary number of clicks to supercharge the productivity of your agents.Macros are used to execute multiple actions on an entity with a single click. It allows you to make multiple changes to entities at once, creating efficiencies in your workflows.Macro-level actio

Insights

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Create Macro

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Macros

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Export Voice Recording using Data Connector

The Data Connector Export feature in Sprinklr enables voice administrators to automate the extraction and export of voice recordings (e.g., .wav, .mp3) and their metadata. With an intuitive UI and no dependency on backend setups, you can create, manage, and schedule extracts on-demand or at regular

Service

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Voice Recordings

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Create a Facebook Story Post via Mobile Publishing Flow

Facebook Stories allows Facebook users to share photos and videos to their "Story" -- which is visible to followers of the user's Facebook account -- and to specific users the Story's sender follows. Facebook Stories disappear after 24 hours.To Compose Facebook Story Post via Spr

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Facebook Stories on Sprinklr Mobile App

Publish Facebook Stories on Sprinklr Mobile App

Publish Facebook Stories

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Create a post on Facebook

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Add Anthropic as a Provider in AI+ Studio

This guide provides step-by-step instructions on integrating Anthropic as a provider in AI+ Studio using the Bring Your Own Key (BYOK) integration method.PrerequisitesBefore you begin, ensure the following requirements are met: Permissions: You must have Edit, View, and Delete permissions for AI+ St

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Add Support for Anthropic

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Setting Up WhatsApp Creative

The Creative Library is a centralized asset management system in CFM that enables teams to create, manage, and reuse WhatsApp message assets across survey distributions and automated workflows. It allows message content, structure, language, and metadata to be defined once and consistently reused ac

Sprinklr Insights

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Insights

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WhatsApp Distribution

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Reporting on Video Calls

Video call is a feature that allows brands to make one way or two way video calls on web/mobile. By creating reporting widgets, you can measure the performance of video calls and analyze how it helps brands in providing a more engaging connection with customers.To configure a reporting widgetClick t

Service

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Module Wise Use Cases

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Add Corporate Account's Post on the Advocacy Site

Understanding Brand Posts/Corporate Account Posts Brand posts are strategic communications that a company shares on its official social media channels. These posts aim to align with the target audience and strengthen the brand's identity. They encompass announcements, product launches, and a va

Advocacy - SES

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Social - SES

Knowledge Base Article

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Content Curation

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Importing and Exporting Bulk Voice Applications

This feature allows you to import and export voice applications in bulk. This feature is designed to simplify the management of multiple voice applications, saving time and effort. By using this functionality, administrators can quickly replicate or transfer voice application configurations, ensurin

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Setting up Voice accounts

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Customer Feedback Management - Copilot

The CFM Copilot, an AI-driven conversational assistant integrated within Sprinklr CFM, enables business users to effortlessly query survey data using natural language. This eliminates the need for advanced analytical skills or manual exploration of dashboards. Seamlessly embedded in both Analytics a

Insights

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CFM Copilot

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Meta Brand Safety and Suitability Tools

Meta several brand suitability controls for preventing your ads from running alongside certain types of content on Facebook, Instagram and Meta Audience Network. You can use these controls in combination or on their own. Brand suitability controls help advertisers control where ads are delivered on

marketing

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Facebook Advanced Capabilities

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Setting Up a Voicebot

Setting up a voicebot involves several steps, which are explained below.Create a Voice ApplicationCreate a new voice application and select the provider, phone number, and IVR to connect the voice application.​​Create a Conversational AI Voicebot Application​Create a voicebot application and configu

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Configuration

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Creating a Live Chat Application

You can create a Live Chat application in the Sprinklr Platform. The Live Chat application offers an extensive range of supported languages, including Hindi, Hungarian, Indonesian, Italian, Japanese, Kannada, Korean, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Marathi, Polish, Portuguese, Rom

Service

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Create Live Chat Application

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 ⁠Overview of On-Site Publishing (Advocacy)

Advocacy posts can be created with the help of the Site Admin Publisher. You can use the Publisher to publish different type of Advocacy content. Example: Display content: Link, Image, Video Type Post Suggest Type Post Announcement In this article, we will cover On-Site Publishing which allows admin

Advocacy - SES

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Social - SES

Knowledge Base Article

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Content Creation and Management