The Data Connector Export feature in Sprinklr enables voice administrators to automate the extraction and export of voice recordings (e.g., .wav, .mp3) and their metadata. With an intuitive UI and no dependency on backend setups, you can create, manage, and schedule extracts on-demand or at regular intervals.

This guide focuses on configuring exports specific to voice or snippet recordings, assuming you are familiar with the general steps outlined in the Data Connector Export Module documentation.

Prerequisites

• Data Connector V2 Persona App must be enabled for your environment.

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Accessing the Export Module

Follow the instructions under "Accessing the Data Connector Export Module" in the Data Connector Export Module documentation to launch the interface.

Step-by-Step Configuration for Recording Exports

Follow these steps to configure recording exports:

1. Create a New Export Connector

• Navigate to the Data Connector Export Module, and

• Click + Install Connector button at the top right corner to create a new export configuration.

This starts the setup process for exporting recording data from your environment.

2. Data Type Selection

You will be prompted to select the type of data to export. Configure the input fields as mentioned below:

• Exporter Type: Select Raw Entity from the dropdown. This indicates you are exporting unprocessed data.

• Entity: Select Call Recording from the dropdown. This includes the call recordings and their associated metadata.

Click Next to proceed.

Refer to the Data Type Selection Screen section of the main guide.

3. Filter Configuration

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Set filters to include only voice recording messages.

Use the following filter under Message Type:

• Sprinklr Voice Recording

• Sprinklr Voice Recording Snippet

• Sprinklr Voice Recording Segment

Refer to the Filter Configuration Screen for advanced filter logic.

4. Destination Selection

Specify where the exported recordings will be delivered.

Mandatory fields:

• Destination Type: Choose the destination for your export from SFTP or S3

• Connector Name: Provide a unique and descriptive name for your export connector.

• Description: Add details about the export purpose (e.g., “Monthly Export of Support Call Recordings”).

• Export Owner: Assign the user responsible for this export configuration. This can be modified later if needed.

Refer to the Destination Selection Screen section for more details.

5. Destination Specific Settings

Provide destination-specific credentials and folder structure information.

For recordings, configure:

• Host Name: Destination server host

• Port Number: Default for SFTP is 22

• User Name: Valid user for accessing the destination

• Authentication Details (e.g., password, token): Choose password or token-based authentication.

• Directory: Directory path where recordings will be saved

• Directory Delimiter: Symbol used to separate folder hierarchy (e.g., / or \)

File structure format for exports:

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Year > Month > Date > Case# > Metadata & Recording
Example: 2025 > January > 21 > Conversation#12345 > 12345.csv & 12345.wav

See Destination Specific Settings Screen in the main document for more details.

6. Schedule Exports

Set up a recurring export schedule.

Recording-specific scheduling fields include:

• Connector Start Date: The date from which the export schedule becomes active.

• Connector End Date: The date after which the export schedule stops running.

• Timezone: Set the appropriate time zone for the schedule.

• Schedule Frequency: Set Schedule Type and Frequency.

• Schedule Type can be Monthly, Weekly, Hourly, Daily, Daily (exclude) Weekend or Custom

• Set Frequency in Hours, Minutes and Seconds

Refer to the Schedule Exports Screen in the main guide.

7. Additional Settings 

Share Settings:

Use this field to share access with users or user groups. 

• In the Share window, type the name or email address of the user or group you want to share access with. 

• Assign permissions (View Only, Modify, Delete, Admin).

Notifications:

• Configure Notification Type (Email, Platform).

• Choose Users to Notify.

See Share Settings and Notifications Screen from the main guide for more details.

Click Save to complete the configuration.

Your export connector will now run based on the schedule and destination settings defined above.