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Manage Segment

Business problemOnce the segments are created, calling can take place on them based on the configurations specified in the campaign itself. In order to utilize the data present in the segments better, there is a need to perform actions on the segment. These actions could range from reconfiguring the

Sprinklr Service

Voice Campaigns

segment

20.10

+3

Knowledge Base Article

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Manage Leads

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New Third Pane

The third pane in Sprinklr is designed to help teams quickly and easily access the information they need to deliver effective engagement and customer support. By providing additional context and details about each message or post, teams can better understand customer needs and respond in a timely an

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Case Third Pane

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Compare Executive Strategy dashboard

Brand executives represent the brand steering the marketing division and facilitating the growth within the company. By accessing a collection of accomplished CMO/CEOs and their expertise, a brand can derive valuable business growth and marketing strategy implementation guidance. To cater to this us

executive

Insights

Compare Executive Strategy

Knowledge Base Article

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Standard Dashboards in Benchmarking

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FAQs

Commonly Asked FAQsBelow are some frequently asked questions about Conversational AI:What is the standard format to raise any issue related to Conversational AI setup with the Support?To raise any issues related to the Conversational AI setup, you can reach out to the Product/Support Team at tickets

Knowledge Base Article

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Troubleshooting & FAQs

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Ad Comment Moderation for X

Learn about the new Twitter comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.What Comments can we get?What actions can we take?NotesThe table below provides you with information about the types of comments that can be

marketing

Twitter

Ad Comment Moderation

Advertising

Knowledge Base Article

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Twitter

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Manage Statuses

Overview Within Status management, you can edit or delete a Status. Edit a Status Hover over the Status's Options icon  and select the Edit option.   Upon updating Status details, click Save to save your changes. Delete a Status H

experience:space

marketing

Insights

article:howto

+8

Knowledge Base Article

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Manage Statuses

RS
Guided Workflow Canvas - UI Capabilities

This article provides detailed information on the Guided Workflow Canvas UI capabilities. ​​Actions on a NodeHover over the card to perform the following quick actions: Edit Element: Modify the properties of the element.Delete Element: Remove the element from the workflow.Once you click on the optio

Service

Knowledge Base Article

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Guided Workflow Canvas

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Benefits of Unified Routing

With the capability of automatic case distribution, Unified Routing is a giant leap from traditional routing mechanisms, helping brands to provide faster and smooth customer care services. By leveraging intelligent routing mechanisms, businesses can deliver efficient and personalized support, leadin

Service

Knowledge Base Article

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Unified Routing Overview

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Click-to-Dial in CTI

The Click-to-Dial feature in Sprinklr CTI allows agents to place outbound calls instantly by simply clicking on any phone number within the third-party CRM interface such as Salesforce. This seamless integration eliminates the need for manual dialing, helping agents save time and minimize dialing er

Insights

social

Service

Knowledge Base Article

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Click-to-Dial

RS
User Onboarding Experience with Progressive Screener

This article explains the onboarding experience users see when Progressive Screener is enabled in Advocacy. It describes how questions are displayed, how the system uses existing user data, and what happens during and after onboarding. Use this guide to understand the end‑user journey and set expect

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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Screener V2

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Smart Clusters widget

Smart Clusters widget, powered by Sprinklr AI, enables brands to understand their consumers' unmet needs, and top trends around their brands, products, and/or categories. It will enable you to discover top themes automatically synthesized from conversations using unsupervised clustering. You ca

Smart Clusters Widget

Insights

Knowledge Base Article

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Types of Widgets

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Persona App Migration FAQs

Below is the list of the frequently asked questions related to Persona App migration.Frequently asked questionsDashboardsCan I make changes to the Dashboard created from the Template?Yes, a user can make changes to the Dashboard created using Template and edit any widget per the requirements. Will I

Persona App Migration FAQs

Insights

Persona App Migration

Knowledge Base Article

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FAQs

RS
Slider

The Slider Question is an interactive and visually engaging survey question type that lets you collect quantitative feedback by allowing respondents to select a value from a predefined range using a slider. It’s ideal for measuring things like satisfaction, likelihood, or intensity in a clear and in

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Survey Questions

RS
Upgraded Smart+ Campaigns

TikTok Upgraded Smart+ Campaigns allow you to use TikTok's automation for targeting, bidding, and creative optimization, while still giving you the option to switch to manual controls when needed.This campaign type simplifies setup and uses TikTok optimizations to improve delivery performance.​Suppo

26.1

marketing

New Article

Sprinklr Marketing

Knowledge Base Article

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Publish TikTok Ads

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After Call Work (ACW) in CTI

After Call Work (ACW) in CTI enables agents to complete call-related tasks such as updating case details, capturing notes, and performing follow-up actions efficiently. CTI supports key ACW capabilities that help agents document information at the right time, reduce post-call effort, and maintain co

Platform

Updated Article

26.4

Sprinklr Platform

Knowledge Base Article

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After Call Work (ACW) in CTI

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Reporting FAQs (Module Wise)

List of some commonly asked FAQs.GeneralFor every Metric, 'Agent' and 'Campaign' prefixed metrics are available. Which one is the appropriate one?To plot the metrics in reporting, dont use the metrics prefixed with agent or campaign. Use the metric without any such prefix.What ar

Service

Knowledge Base Article

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Module Wise FAQs

RS
Agent Current Attributes Reporting

The Agent Current Attributes report provides a detailed overview of all User/Agent attributes within the Sprinklr System. This encompases details including - User System Properties, User Custom Fields, Routing Skills-Proficiencies and other Routing Settings.The Agent Current Attributes report belong

Service

Knowledge Base Article

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Detailed Report Glossary

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Refining Surveys Using AI-Powered Survey Quality Score

The Smart Survey Reviewer in Sprinklr Surveys aims to assist users in recognizing and resolving possible problems within their surveys. It evaluates the survey's framework, offering a Survey Quality Score, pinpointing areas that need enhancement, and classifying issues according to their severity, L

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Refining

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Conversational AI - Admin Panel and Toggles

OverviewConfigure various settings for your conversation AI application.Timeout SettingsThe timeout happens when a user does not respond for a specified duration. Using Timeout Settings, you can handle the scenarios by reminding them that you are expecting a reply or take some specific actions. For

Conversational AI & Bots

Service

Knowledge Base Article

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Advanced Settings

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How to Track Approvals & Rejections in Ads Reporting

Build dashboards to track approvals and rejections based on different performance indices.​Advertising approval frameworks are important to avert any exposure to risk for brands across communication cycles. Hence, tracking the volume of approvals and rejections becomes a KPI metric of governance and

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Advanced Use Cases