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Location Insights: Standard Dashboard

The widgets on the Location Insights Overview Dashboard are designed to provide a full and in-depth view of how customers feel about their experiences at a local, regional, or global level. Using the Locations Insight dashboard data will help you identify opportunities to increase customer satisfact

Insights

Knowledge Base Article

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Dashboards

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Sprinklr Service: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

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18.11.1 Patch (Jan 13-17, '24)

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TikTok Brand Safety and Suitability

Brand Safety solutions aim to safeguard a brand's reputation during online advertising endeavors. This is accomplished by employing both first-party and third-party tools, which assist brands in steering clear of inappropriate content adjacency. TikTok, in collaboration with third-party partner

marketing

Knowledge Base Article

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TikTok Advanced Capabilities

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Set Up Video Calling for React Native

Brands can integrate video calling into their mobile apps through Sprinklr Messenger. This guide explains how to integrate and configure video calling in Sprinklr Messenger for React Native using the Amazon Chime SDK.PrerequisitesTo integrate AWS Chime, ensure the following prerequisites are met:AWS

Service

Knowledge Base Article

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Set Up Video Calling for React Native

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Smart Rules for Listening

Every day, millions of conversations happen across the internet on a wide variety of topics. What if you could capitalize on those conversations and deliver relevant, personalized ads to social media users in real-time?​We are introducing Sprinklr Smart Rules for Listening. As a part of Sprinklr Mar

marketing

Knowledge Base Article

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Configuring Smart Rules

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Use Side By Side Compare Mode in Reporting Dashboards

Learn how you can perform quick and insightful comparative studies for your Brand, Product, or Campaign.Sprinklr’s side-by-side compare mode allows you to easily compare different products, topics, campaigns, brands, and much more right next to each other. The compare mode functionality automaticall

social

Reporting - SES

Side By Side Compare Mode

Side By Side Compare Mode in Reporting Dashboards

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Knowledge Base Article

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Advanced Features

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Matrix Question

Matrix-type questions, also known as grid questions, present respondents with a series of statements or items to evaluate using the same set of response options. These questions are displayed in a grid format, with rows representing the statements and columns representing the response choices.For ex

Sprinklr Insights

26.1

Insights

New Article

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Knowledge Base Article

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Survey Questions

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Workflow Tasks in Campaign Task Tab

OverviewThe Campaign Task tab gives you a centralized view of both workflow and manual tasks. When you initiate a workflow for a campaign or sub-campaign, Sprinklr automatically populates the associated workflow tasks in the Task tab. If you've enabled the option to view future tasks

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Overview

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What is Social Listening?

Social listening is the practice of monitoring and analyzing conversations and online mentions related to a particular brand, topic, or industry across various social media platforms, forums, blogs, and other online channels. The goal of social listening is to gain insights into customer opinions, p

Insights

Social Listening

Knowledge Base Article

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What is Social Listening?

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Sprinklr Marketing: 19.8.1 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Sprinklr MarketingSprinklr ServiceSprinklr Insi

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Edit Filters in Automated Campaigns

Filters in Automated Campaigns determine which feed rows from a linked spreadsheet are associated with a campaign. You can edit or update filters and filter combinations at any time—even after publishing the campaign. These filters work in addition to any other filters already applied to the campaig

26.1

marketing

New Article

Sprinklr Marketing

Knowledge Base Article

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Campaign Configuration

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Introduction to Care Console Layout Manager

Care console has customizable layouts and layouts are configured using record pages for Care Console for a given partner. Each record page has an ID, which is unique to each page. Each persona or group of agents can have different UI requirements, For Example - Team A might want to have a bigger con

Service

Knowledge Base Article

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Introduction to Agent Desktop Layout

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Text Field

The Text Field Question allows survey creators to collect open-ended, detailed responses from participants. It's designed to capture personalized insights, specific suggestions, and nuanced feedback that structured questions might miss. Perfect for gathering context behind ratings, in-depth product

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Survey Questions

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Use Instagram Hashtags Manager to manage your hashtags

To get your hashtags in the hashtag manager, create a Topic with a set of hashtags that you want to monitor and save your Topic & make sure fetching is turned on. Any hashtag entered in any query will appear in the hashtag manager if your Topic is active i.e. fetching is turned on for your Topic

Insights

Knowledge Base Article

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Activate Instagram Hashtags

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Components of Social Listening

Sprinklr’s Social listening allows its users to monitor and analyze online conversations and interactions about a brand, product, or topic across various social media channels and platforms. It involves using specialized tools to gather and analyze data from social media platforms such as X , Facebo

Insights

Components of Social Listening

Social Listening

Knowledge Base Article

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Where to find Social Listening?

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Trigger Survey Inside the Live Chat Widget

Agents can trigger surveys directly inside Sprinklr Live Chat to collect customer feedback in real time. By embedding surveys within the conversation flow, brands can reduce clicks and create a seamless, consistent user experience, helping boost response rates and capture valuable insights instantly

Knowledge Base Article

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Live Chat Survey

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Customize Zero Shot Intents through AI+ Studio

OverviewAI+ Studio is a unified platform designed to manage various AI+ features across Sprinklr’s product suites. It enables businesses to streamline the integration and deployment of AI capabilities with ease. From model configuration to deployment, AI+ Studio offers a flexible and intuitive inter

Service

Knowledge Base Article

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GenAI-Based Intents and Entities(Zero Shot)

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Detect copyright violations while publishing videos

While uploading a video on Instagram (Reel, Carousel video or Story), you can detect if that video is copyrighted or not. This capability helps you abstain from copyright infringement or plagiarism.Note: This capability is only supported for Instagram channel.Steps to Check Copyright Issues While Pu

social

Knowledge Base Article

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Other Publishing Capabilities

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Reference Guide for Sprinklr Insights

IntroductionSprinklr Insights helps to understand customers, power business growth, and protect your brand’s reputation.Getting StartedLearn to set-up your social accounts and start engaging with customers.Getting StartedArticleDescriptionQuick Start Guide Speedup with essential Sprinklr components

Insights

Knowledge Base Article

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Reference Guide for Sprinklr Insights

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Example Prompts for Supervisor Copilot

After Supervisor Copilot is enabled in your Supervisor Console Persona App and you’ve familiarized yourself with its interface, you can start asking a wide range of queries. These typically involve uncovering insights (understanding what’s happening), conducting root cause analysis (RCA) (exploring

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Supervisor Copilot