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Advanced Use Cases of AI Creative Insights

Use case 1: Check which aspect ratio is performing better in a particular placementIn the creative elements tab, in the performance by aspect ratio widget, edit the widget to add a placement dimension which will give a breakdown of placement vs aspect ratioThis gives an idea of which aspect ratio is

marketing

Knowledge Base Article

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Advanced Use Cases

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Text Template (KakaoTalk Brand Message)

The Text template in KakaoTalk Brand Messages is the simplest format, designed for sending plain text messages without images or multiple buttons. Creating a Text Template Follow these steps to create a Text Template in Digital Asset Management: 1. Click the New Page (+) icon to open the Launchpad.

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KakaoTalk Brand Message Templates

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Grabbing User Lists in Bluesky

Sprinklr now enables you to import and view your Bluesky user lists in the engagement dashboard, allowing you to follow and interact with their posts. This integration enhances audience management by tracking relevant content and enabling direct engagement with users on the list.Steps to Grab User L

social

Knowledge Base Article

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BlueSky

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Publish to Yammer Group

Yammer is a collaboration tool that helps you connect internally across the company. Sprinklr helps to manage all your conversations and share alerts directly via Sprinklr​Publish to YammerGroupYou can use the key publishing capabilities in Sprinklr to enhance the content you publish to Yammer. This

Engagement

capabilities

social

yammerr

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Yammer

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Set Signature using Autofill Rule

You can use the Set Signature action in the Rule Engine to create an autofill rule that dynamically updates your signature in real time. This feature automatically updates the signature whenever custom fields, account information, or other data change, even if a signature has already been added. Thi

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Set Signature

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Dark Mode in Live Chat

Enhance your customers' experience by enabling dark mode in the Sprinklr Live Chat widget. Dark mode offers a visually appealing and modern look while improving readability and accessibility. It reduces eye strain in low-light environments, ensuring a comfortable browsing experience. The sleek

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Knowledge Base Article

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Dark Mode

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Tree Map Widget

Tree Map is a type of data visualization that displays hierarchical data using nested rectangles or squares. Each rectangle represents a single item or category in the hierarchy, and its size is proportional to a specific metric, such as the item's value or relative size, compared to other item

Insights

Listening Widgets

Tree Map Widget

Knowledge Base Article

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Types of Widgets

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Source Citation

IntroductionIn this article, we illustrate the metadata provided against each of the file types, once they are fetched. Note: To understand the Generative AI responses, visit this article: Understanding Generative AI Responses. When reviewing the output in Raw Response, you can identify the sources

Service

Knowledge Base Article

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Setting up FAQ+ bot

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Create a Service Task in a Workflow

Service Tasks initiate automated tasks while User Tasks assign tasks to users, user groups, or task queues to be completed. In this guide, we will go over how to create Service Tasks within a Workflow.To Create a Service TaskWhen you are in the Workflow Engine editor, click the Addition icon and sel

marketing

Workflow Components

Workflow Engine

Knowledge Base Article

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Task Actions

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Scheduled Exports

Use Sprinklr's Scheduled Exports to set up automated exports of your Reporting Dashboards.Sprinklr’s Scheduled Exports allows you to set up automated as well as customizable exports of your Reporting Dashboards to keep your team informed. You can easily customize your export by selecting the fi

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Knowledge Base Article

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Reporting Use Cases

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Add, de-activate, re-add and delete an account

Relevant personasTo whom is this feature relevant?Admins / Account Owners who have the credential brands' official social media and messaging accounts and are authorized to add/remove these accounts in Sprinklr and control permissions to other users for various use cases like publishing / engaging /

marketing

Insights

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Account

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How to Apply Ads Web Analytics when Cloning Ads

This article will cover the application of web analytics from Ads Manager using Quick or Advanced Cloning. Using Sprinklr Paid Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns in order to track user behavior after a user has clicked on the URL from a so

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics

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Publishing using Contentful

OverviewIf you have a Contentful account integrated with Sprinklr, you can publish Messages through Contentful using the Sprinklr platform. Contentful allows you to create custom Content Types which can be used as templates when creating content. Any templates attached to your Contentful account can

marketing

#contentmarketing

#integrations

Knowledge Base Article

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Contentful & Sprinklr Integration

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Tracking Website Navigation History

You can enable the User Journey feature for your Live Chat enabled website. This feature enables agents to view a customer’s navigation history directly within the Care Console. This provides real-time insights into which pages the customer has visited and what they’re currently exploring. ​By under

Service

Knowledge Base Article

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Reporting on Livechat

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View Version History of Edited Reviews on Google Play Store and GMB

OverviewSprinklr has introduced a new feature that shows natively edited reviews with an 'Edited' icon while preserving a complete version history, bringing greater transparency and control to how user feedback is managed.Previously, any edited review within Sprinklr would simply display t

social

Sprinklr Social

Channels - SES

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Google

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Sprinklr - Datorama Integration

With this integration, you can access Marketing, Advertising, Research, Care, and Engagement dashboards data powered by Sprinklr in Datorama to gain holistic insights from across your brand’s 30+ modern channels to understand the full impact of your global campaigns, including reach, top content, an

marketing

Insights

social

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Knowledge Base Article

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Datorama

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Decoupling ACW from Voice

There are two ways by which you can access Disposition Plans, either through ACW Manager or from Voice Care. In the First method, once you enable an ACW DP, you can browse to the URL, care/after-call-work/manager, or open a new tab and type After call Work in the universal search, to access ACW Mana

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Knowledge Base Article

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Decoupling ACW from Voice

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How to Filter and Update Ad Creatives in Ads Manager

You can view and edit your Ad Variant details from the Ads Manager. One of the many actions you can perform on the ad variant level is to update your existing ad creative assets with new creatives. This will help you save a lot of time as you can easily filter the creatives and sort them as desired.

marketing

Knowledge Base Article

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Ad Campaign Management

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Onboard a WhatsApp Business App Account

You can add a WhatsApp Business Account in Sprinklr using the same phone number you use on the WhatsApp Business app. This allows the account to coexist on both platforms, letting you manage messages simultaneously through Sprinklr and the WhatsApp Business app.Note: After a business customer has be

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WhatsApp Coexistence

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Publish Articles on Sprinklr Community

After you create a knowledge base category and add articles within it, you must map it to the community to publish the articles in a given community.For those utilizing the Knowledge Base APIs to manage their own help center, the option to publish articles immediately upon approval is available, eli

Knowledge Base

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Community

Knowledge Base Article

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Help Center for Customers