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Sprinklr Service: Patch Changes (18.8.3)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8.3 (October)

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Components of Social Listening

Sprinklr’s Social listening allows its users to monitor and analyze online conversations and interactions about a brand, product, or topic across various social media channels and platforms. It involves using specialized tools to gather and analyze data from social media platforms such as X , Facebo

Insights

Components of Social Listening

Social Listening

Knowledge Base Article

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Where to find Social Listening?

RS
Troubleshooting Steps & Best Practices

Previewing Rule Flow and Testing TriggersVia Rule EngineClick Triggers located at the bottom left of the Rule Engine window. This opens the Manage Triggers window on the right-hand side. On the Manage Triggers window, select the Test this Trigger option.Next, choose the desired case to run the rule

Service

Knowledge Base Article

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Automated Sampling and Allocation

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Sprinklr Service: Patch Changes (18.5.3)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

 • 

v18.5.3 (July)

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Step-by-step overview for an Email Marketing Campaign

In this article, you will learn the step-by-step overview of the entire process for running an Email Marketing campaign in Sprinklr. 1. Create a campaignCreate a campaign or modify the existing campaign to send it across to the segmented users.2. Importing leads into SprinklrGather valuable leads by

marketing

audience

Targeting

Email Marketing

+2

Knowledge Base Article

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Setting up Email Marketing 

RS
Sprinklr Copilot for Social - Widget Builder

OverviewSprinklr Copilot for Social enhances reporting capabilities with the introduction of the Widget Builder. This feature allows users to create reporting widgets using natural language, making data exploration faster and more intuitive.Earlier, when users asked reporting-related queries that di

Publishing - SES

social

Reporting - SES

Sprinklr Social

+4

Knowledge Base Article

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Social Copilot

RS
Prompt Engineering Best Practices

This guide outlines best practices for writing effective prompts in AI+ Studio, including how to construct system and base prompts, test deployments, and optimize prompt performance across models and use cases.What Is Prompt Engineering?Prompt engineering is the practice of writing clear and effecti

marketing

Insights

social

20.7.1

+4

Knowledge Base Article

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Prompt Engineering Best Practices

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Channel Overview - Email

The Channel Overview - Email Report offers a detailed summary of key metrics for the email channel, including case summaries, email summaries, response times, first response times, average handling times, resolution times, current backlog status, and daily email volumes. You can also deep-dive to un

Service

Knowledge Base Article

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Detailed Dashboards

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Smart Content Analytics

Permissions to access Smart Content AnalyticsReporting > Dashboards > Smart Content Intelligence​Enablement note: To learn more about getting this capability enabled in your environment, work with your Success Manager.To navigate to Smart Content Intelligence Dashboard Click the New

marketing

Knowledge Base Article

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Standard Marketing Reporting Dashboards

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Sprinklr Social: Patch Changes (18.8.2)

With this release, deliver an enhanced customer experience with feature advancements in DAM, Publishing, UGC, Distributed, and Advocacy.

marketing

Insights

social

Service

Knowledge Base Article

 • 

v18.8.2 (October)

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Insights Assistant

IntroductionIn simple terms, Insights Assistant is a tool that enables and assists in generating meaningful insights easily and in a timely manner. It leverages Sprinklr's AI capabilities to show the most crucial insights around key product metrics without requiring you to create dashboards or drill

Insights

Actionability Enhancements in Insights Assistant

Insights Assistant

Knowledge Base Article

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Insights Assistant

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Add Anthropic as a Provider in AI+ Studio

This guide provides step-by-step instructions on integrating Anthropic as a provider in AI+ Studio using the Bring Your Own Key (BYOK) integration method.PrerequisitesBefore you begin, ensure the following requirements are met: Permissions: You must have Edit, View, and Delete permissions for AI+ St

marketing

Insights

social

Service

Knowledge Base Article

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Add Support for Anthropic

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Widget Library in Media Monitoring & Analytics

A widget in Sprinklr is a customizable element that provides users with access to visualize and analyze the data. MM&A has an extensive Widget Library consisting of multiple pre-curated widgets designed to cater to various PR use cases. These widgets can be added to your dashboard with a single

Insights

Knowledge Base Article

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Dashboard setup

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Broadcast an Announcement in Distributed

The announcement capability (within Sprinklr) allows system administrators to send announcements to all the users, including Distributed users within the platform. Announcements can be created to be displayed once. Administrators can also customize the end date for displaying the announcements. For

Broadcast an Announcement in Distributed

Insights

Announcement

social

+3

Knowledge Base Article

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Governance (Distributed Admin)

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Apply Strategy Groups to LinkedIn Ads

You can apply Strategy Groups at the Ad Set level for LinkedIn and automate the management of budget, bid, and creative rotation to achieve your optimization objectives with a minimum cost per action. You can leverage this capability via Ads Manager, Ads Composer, Rule Engine, and Bulk Import.In thi

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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VKontakte as a Benchmarking source

​​VKontakte, VK in short,​​ is one of the biggest social channels in Russia. By having the ability to add accounts from this popular social platform in Benchmarking, you will have a more comprehensive benchmarking experience.​Overview of VKontakte as a sourceSource: VK (VKontakte)Source of data: Soc

Insights

Knowledge Base Article

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VK

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Guided Workflow Canvas

Use the Guided Workflow Canvas to design and manage workflows in Sprinklr. The canvas provides a visual workspace where you can add, configure, and connect nodes. Each node represents a specific action or decision in your workflow.Note: To view the description of a guided workflow, click the Info ic

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas

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CSAT Rating

The Customer Satisfaction (CSAT) question enables organizations to measure how satisfied customers are with a specific product, service, or interaction. It provides a straightforward method for capturing customer sentiments, offering actionable insights that help identify areas for improvement. The

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Survey Questions

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Insights Hub on Sprinklr Mobile and Tablet Application

The Insights Hub on the Sprinklr mobile and tablet application helps you discover, analyze, and collaborate on key business patterns directly from your device. It enables you to explore insights, understand their underlying drivers, track trends, and discuss findings with your team without switching

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Supported Features

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Business Outcome Retry Strategy

Business use caseWhenever outbound calling is done from a campaign, each call can have different call outcomes. Based on the call outcomes, the admin might want to retry or reach out to the customers again.Business Outcome Retry StrategyWhenever a customer and agent are connected and based on the di

Service

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy