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Visual Insights standard dashboard

Get familiar with the Visual Insights standard dashboard and the pre-built widgets.The Standard Visual Listening dashboard does a deep dive into mentions containing photos and the Visual Insights dimensions found within them. A standard Visual Insights dashboard has many pre-built widgets on which t

Insights

Visual Insights

Visual Insights Standard Dashboard

Knowledge Base Article

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How to Set Up VI Dashboard?

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Import Agent Status and Exceptions

Bulk Import Schedule ExceptionsYou can bulk import exceptions to agent schedules from the Master Schedule. Exceptions can be additional Activities that need to be inserted into agent schedules for specific dates and times, such as unscheduled breaks, meetings, and coaching sessions. These exceptions

26.1

Sprinklr Service

Service

26.1.1

+1

Knowledge Base Article

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Master Schedule

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Standard Reporting Dashboard - LinkedIn

You can use LinkedIn Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wi

social

Knowledge Base Article

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Report on LinkedIn activities

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Channel-Specific Permissions for Attaching Assets to Posts

Overview The ability to attach assets, including images, videos, and feedback cards (feedback cards are Twitter-specific), can now be controlled by permissions on a channel-by-channel basis. These permissions can be set in the Roles section of the Administration Settings. Channel-based pe

marketing

release:10-1-0

Insights

article:howto

+5

Knowledge Base Article

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Roles and Permissions

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Sprinklr Service: Patch Changes (19.2.2)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.2.2 Patch (Apr 19-22, '24)

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Create Scheduled Exports to keep your team informed

Use Sprinklr's Scheduled Exports to set up automated exports of your Listening and other reporting dashboards.Sprinklr’s Scheduled Exports allows you to set up automated as well as customizable exports of your Listening, Benchmarking, and other reporting dashboards to keep your team informed. You ca

Insights

Create Scheduled Exports

Knowledge Base Article

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Scheduled Exports

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Prerequisites for Salesforce Integration

Ensure that the following prerequisites are in place before you start with the integration.Sprinklr RequirementsSprinklr Service Care must be enabled and configured.Salesforce Webhooks must be configured within Sprinklr.A Sprinklr Global Admin user is required for authentication and authorization.Sa

marketing

Insights

social

Service

Knowledge Base Article

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Prerequisites

RS
Setting Up Survey Distribution Using Anonymous Link

With Anonymous Link Distribution, you can share your surveys through a single link while maintaining participant anonymity. This makes collecting feedback without tracking identifiable data easier and ensures unbiased responses. Additionally, you can monitor basic performance metrics like response c

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Anonymous Survey Distribution

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Conversation Timeline

Conversation WidgetAgent Customer Conversations - The conversation widget provides a timeline view of the agent-customer conversation. One can click on any point on the timeline to land on the desired message. Agent/Customer Transfers - View the number of transfers and the agents (as well as custome

Sprinklr Service

20.10

Service

26.1.1

+1

Knowledge Base Article

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Case Analytics Page Widgets

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Sprinklr Social: 20.7 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

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Snapchat Ads Optimization

Optimize your Snapchat Ads towards a specific action such as installing your app, watching a video, or completing a purchase with goal-based bidding. In this article, you'll learn about the Snapchat optimization goals available in Sprinklr and how to setup the optimization goals for Snapchat Ads.​En

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Meta Advantage+ Creative

Advantage+ creative automatically optimizes your images and videos to create versions that your audience is more likely to engage with. When you enable Advantage+ creative, Meta adjusts your media to improve performance based on your selected ad formats and placements. Depending on these selections,

marketing

Knowledge Base Article

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Facebook Advanced Capabilities

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Ad Comment Moderation for X

Learn about the new Twitter comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.What Comments can we get?What actions can we take?NotesThe table below provides you with information about the types of comments that can be

marketing

Twitter

Ad Comment Moderation

Advertising

Knowledge Base Article

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Twitter

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Debugging with Signalwire

In today's fast-paced digital landscape, effective communication is key to ensuring smooth operations and delivering exceptional customer experiences. When technical issues arise, having a reliable and efficient system for reporting and resolving them becomes paramount. Signalwire, offers a str

Service

Knowledge Base Article

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Signalwire

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Twitter - Standard Reporting Dashboard

You can use Twitter Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wit

social

Reporting - SES

Social - SES

Knowledge Base Article

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Standard reporting dashboards

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Create a Query-based Listening Topic

Query-Based Listening helps you to gather high-quality data (conversations) from social media platforms, which can be filtered and analyzed to uncover valuable insights about your brand or competitors. How it worksDefine your queries based on what you want to monitor.Gather data from various social

Insights

query

write query

Listening Topics

Knowledge Base Article

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Topic Creation & Setup

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Introduction to AI+ Studio

AI+ Studio is a one-stop platform for managing various AI features across different product suites in Sprinklr. This unified platform allows businesses to customize and deploy AI solutions tailored to their specific use cases, enhancing efficiency and effectiveness across the board. It is designed t

marketing

Insights

social

Service

Knowledge Base Article

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Introduction to AI+ Studio

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Case Analytics View in Sprinklr Mobile and Tablet Application

The Case Analytics View in the Sprinklr Mobile App gives supervisors and quality analysts immediate access to essential interaction insights directly from a mobile device, such as a phone or tablet. This flexibility is especially valuable when supervisors are away from their desks, walking the conta

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Supported Features

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Self Monitoring - Time Card

The Self-Monitoring - Time Call Report is used to track and analyze the time spent on calls by agents in a contact center. It helps agents monitor their performance by providing insights into key metrics like occupancy , utilization, and time spent in specific statuses, allowing for improved self-ma

Service

Knowledge Base Article

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Detailed Dashboards

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Guide to Generating and Testing Regular Expressions

Regular expressions (regex) are powerful tools for pattern matching and text manipulation. This documentation provides a comprehensive guide to generating regex patterns and testing them effectively.Use cases: You can utilize regex in defining conditions for live chat visibility, defining conditiona

Service

Knowledge Base Article

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Troubleshooting