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RS
Automatically Schedule or Delete Reminders Using Rules

You can configure rules in the Rule Engine to automatically schedule or delete reminders on messages based on specific conditions. For example, you can set up a rule to automatically schedule a reminder when a case reaches a certain status. Similarly, if a case is assigned to a new work queue before

Sprinklr Service

20.7.1

New Article

Service

Knowledge Base Article

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Schedule or Delete Reminders Automatically

SH
Create Audience Segments using X Firehose

Filter a segment of the audience by sentiment while targeting an audience in Segment Manager. Sprinklr has access to the entire X Firehose, which is a stream of user activities from X. This means that every tweet, favorite, and retweet is logged in Sprinklr. All of the unstructured data, like tweet

marketing

Knowledge Base Article

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Twitter Advanced Capabilities

SH
How to Apply Google Analytics Web Analytics through Ads Composer & Ads Manager

Using Web Analytics to add parameters:- Ads ComposerAds ManagerSetup the Web Analytics based on your required Tracking paramters needs to ensure the cirrect utm parameters are being applied through Web Analytics Profile either through Account Level or Ad Level.Click the New Tab icon . Unde

marketing

Knowledge Base Article

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Publishing & Optimization

RS
Sprinklr Service: 26.4.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

Sprinklr Service

New Article

26.4.1

Knowledge Base Article

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26.4.1 Minor Release (10th May '26 Onwards)

RS
Styling Survey: Styling using Themes Library

Styling your surveys is now simpler and more effective with the upgraded Themes Library in the Survey Builder. This feature allows you to quickly apply pre-designed themes from the library for a polished and professional look. You can also design and save your own themes in My Themes to maintain con

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Styling

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How to Approve Ad Campaigns and Creatives

Approval of ads and creatives is required to make them safe and appropriate for everyone. While approving Campaigns, Ad Sets, Ad Variants, and Creatives, we ensure that your ad campaigns meet the channel guidelines and restrictions before they are published. This helps you to have greater control ov

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Common Use Cases

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Journalists & Publications FAQs

Below are some of the frequently asked questions about Journalists & Publications –No. It is a separate product and available to be purchased separately within Sprinklr’s Sprinklr Insights product family.Can MM&A surface the most influential people on Twitter who have shared a particular sto

Insights

Knowledge Base Article

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FAQs

RS
CTI Home Screen Reporting Metrics

The CTI home screen supports displaying reporting widgets directly within the interface. This enhancement allows agents to view key metrics and insights immediately upon landing on the CTI home screen, without navigating to a separate dashboard. Metrics such as case count, number of connected calls,

Platform

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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CTI Home Screen Reporting

RS
Automated Ads: Activity Log Enhancement​

Automated Ads Activity Log feature enhances your ability to track and audit changes made to Automated Ads campaigns and feed data within Sprinklr. ​This feature provides a comprehensive audit trail, distinguishing between dynamic and static changes, which aids in diagnostics and ensures transparency

marketing

Knowledge Base Article

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Advanced Use Cases

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Exploring Quality Management Persona

Setting up Quality Management PersonaHyperspace Mode Under Profile, enable Hyperspace. Under Sprinklr Service in the launchpad, click on Quality Manager Persona App.​Note: In case the Quality Manager app is inaccessible via the launchpad, Open All Settings, under Manage Customer -> Persona Apps M

Service

Knowledge Base Article

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Getting Started with Quality Management

RS
Configuring Supervisor Copilot

Supervisor Copilot is a generative AI-powered assistant for supervisors. To make Supervisor Copilot available to users, administrators must add it as a menu item in a Supervisor Console Persona App.This section explains how to add the Supervisor Copilot menu item to a Persona App.Note: This feature

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Supervisor Copilot

RS
Survey FAQs

In this article, we will cover the frequently asked questions on Sprinklr Surveys.Why my customer on Twitter is not receiving any message with the survey link?The customer might not be following you, hence the direct messages are not getting delivered to the customer.Why am I not able to see the sur

Surveys

Service

FAQs

Knowledge Base Article

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Survey FAQs

SH
Paid Rule Engine Overview

Automate workflows, save time and increase the efficiency of your campaigns using Sprinklr's Paid Rule Engine.​The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring rules, you can increase efficiency by transforming

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started

RS
Scheduled PII Redaction

Scheduled PII Redaction basically lets enterprises automatically anonymize sensitive customer data from surveys after a set time, without impacting reporting or analytics.It makes sure responses can’t be traced back to individuals by permanently removing identifiers and breaking links across Profile

Sprinklr Insights

New Article

26.4

Knowledge Base Article

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Security Features

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Ads Naming Convention FAQs

Can I make any edits to the name once I have applied a Naming Convention in Sprinklr?Yes, you can manually update the name outside the applied Naming Convention parameters in Ads Manager.If I make changes to a Naming Convention, will it automatically reflect in current campaigns using that Naming Co

marketing

Knowledge Base Article

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Frequently Asked Questions

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Product Insights source FAQs

Below are some of the frequently asked questions about the sources supported in Product Insights –What is meant by sources in Product Insights?The review websites, news, blogs, owned accounts, and listening data from which we get client-specific data into Sprinklr to run AI models, are known as sour

Insights

Product Insights Sources

Product Insights Sources FAQs

Knowledge Base Article

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FAQs

SH
Sources FAQs

Below are some of the frequently asked questions about Sources in Media Monitoring & Analytics –If the customer has the Listening module will enable MM&A to enrich my existing Listening data?Yes. If the customer has both listening and MM&A, the listening data is enriched with MM&A me

Insights

Knowledge Base Article

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FAQs

RS
Upgrade Live Chat SDK on iOS

Upgrade to the latest version of the Live Chat SDK to take advantage of new features, enhancements, and performance improvements that enhance your app's user experience. For a complete list of changes in this release, see the release notes.Current ReleaseLive Chat SDK Current Release: 15.1.0Upg

Service

Knowledge Base Article

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Native

RS
Display Details Pane

Here, you will learn how to perform the following actions within the Display Details Pane: Access the Display Details Pane Rename a Display Edit a Storyboard Add New Storyboards to the Selected Display Enable/Disable Storyboards from Being Viewed on the Display Sc

experience:space

Display - SES

access display details pane

release:N-A

+20

Knowledge Base Article

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Display

SH
Compare Brand Performance dashboard

Social accounts help any brand to build and increase their brand awareness by sharing boosted or organic content and responding to fan comments thereby building a community of loyal customer base. Thus, it is really important for brands to analyze the performance of their social accounts, benchmark

Insights

brand performance

Benchmarking

Knowledge Base Article

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Standard Dashboards in Benchmarking