Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.5K)

SH
Macro Actions

Macros in Sprinklr are a feature that allows businesses to automate and streamline their social media management processes. Macros enable businesses to create pre-defined sets of actions that can be executed with a single click, such as responding to common customer inquiries or applying tags to mes

marketing

Insights

social

Service

Knowledge Base Article

 • 

Macro Actions

RS
Boost Organic Posts from Publisher, Editorial Calendar & Engagement Dashboards

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

marketing

Knowledge Base Article

 • 

Boost Organic Twitter Posts

RS
Profiles and Profile Lists

The Audience Profiles, Lists, and Segments components within Customer Feedback Management streamline contact management and facilitate the organization, searching, and filtering of profile information. Audience Profiles help in organizing and filtering this profile data. Profile Lists and Segments a

Sprinklr Insights

Updated Article

26.4

Knowledge Base Article

 • 

Audience Management

RS
WhatsApp Business Account Addition Process

Note: Before you begin adding a WhatsApp Business Account in Sprinklr, make sure you fulfil all the WhatsApp Business Account Addition Requirements.When creating a new WhatsApp Business Account (WABA) or migrating an existing one to Sprinklr, you may encounter the following scenario:​1. Creating WAB

Service

Knowledge Base Article

 • 

WhatsApp Account Addition

SH
Privacy Cloud FAQ

FAQs   The following are some of the Frequently Asked Questions of Privacy Cloud.​What is Privacy Cloud?With the General Data Protection Regulation (GDPR) coming in play in May 2018, Sprinklr created Privacy Cloud to prepare for and meet the new obligations for which these regulations create. Spri

Insights

article:howto

social

Service

Knowledge Base Article

 • 

Privacy Guides

RS
Schedule Conformance Report

The Schedule Conformance Report provides details to the workforce managers to track agents' compliance with their activities during their daily shifts.When you create a new widget in a reporting dashboard using the Workforce Management data source, the Schedule Conformance Report appears under

Service

Knowledge Base Article

 • 

Detailed Report Glossary

SH
Navigate Across Workspace Environments

OverviewThe Sprinklr platform is designed to provide individual brands a Customer-Workspace structure. The Customer level represents your global, brand-wide entity. The Workspace-level represents local divisions, departments, or regions within that global brand entity. Each brand will have a single

Insights

article:howto

social

Service

+2

Knowledge Base Article

 • 

Platform Modules

SH
Clone Topics and Topic Groups to save time

By cloning Topics and Topic Groups you can make exact copies of existing Topic and Topic Groups, and make tailored customizations.Cloning of topic and topic groups is the ability to make exact copies of existing Topic and Topic Groups. The specific configuration settings copied from the originals in

Insights

Knowledge Base Article

 • 

Topic Management

RS
Standard Metrics Configuration

Allowing partners to configure Sprinklr standard metrics according to their social strategies. Workspace-level ConfigurationWorkspace-level configuration is now enabled, allowing you to define Sprinklr common metrics in their own way, using custom formulas. Since the definitions of basic social medi

Sprinklr Service

social

Reporting - SES

Social - SES

+2

Knowledge Base Article

 • 

Advanced Features

SH
Create Smart Alerts for a Benchmarking use case

Let us dive into a sample use case corresponding to the Benchmarking module and see how a Smart Alert is configured for the same.As a Brand Manager of your firm’s social media, you want to get alerted –On your brand's Facebook, Twitter, and Instagram accounts.On posts that have the media type a

Insights

Knowledge Base Article

 • 

Benchmarking Use Case

SH
Standard Inbound Extract Reporting

The inbound report provides the validation on all the inbound calls/cases observed at the Agent, Case, and Campaign level interactions.User Persona: Managerial LevelUnique Customer ExtractThis report provides the overall Call count & time stats for all the calls received from every customer. Eac

Care Reporting

Service

Knowledge Base Article

 • 

Standard Inbound Voice Dashboards

RS
Create a Haptik Column

After the Haptik account is added, you will be able to pull in all your native Haptik Conversations. In the Engagement Dashboard, Sprinklr offers two Haptik column types that can be added to the dashboard. These columns differ by the message type displayed. Haptik Inbox column will include brand and

social

Knowledge Base Article

 • 

Haptik

SH
Re-Add an Account

In this article, we talk about how to re-add your accounts to Sprinklr which were deactivated due to token expiry. Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social a

social

Knowledge Base Article

 • 

Manage Accounts

SH
Use Adobe Express in Distributed

With the integration of Adobe Express editor within the Distributed platform, you can now edit images not only in the Asset Manager, but also directly while publishing. After the changes are made in the Adobe Editor, you can save the updated asset as a new one or save the as an updated asset.Note: T

Use Adobe Express in Quick Publisher in Distributed

social

Use Adobe Express in Asset Manager in Distributed

Social - SES

+1

Knowledge Base Article

 • 

Assets (Distributed Admin)

RS
Account Addition Processes for Channels

As a part of Sprinklr's 19.2 Release, we have revamped the account addition process to enhance intuitiveness and simplify the procedure for you. To smoothen the account addition process, we have incorporated guides directly into the fields in the interface that you go through when you try to ad

social

Knowledge Base Article

 • 

Channels

SH
X (Twitter) Asset Templates

Before you startYou can find the Twitter API documentation for direct messages on this link. 1. Quick ReplyIntroduction:Quick replies let businesses prompt people with simple, guided ways to reply to a Direct Message, by choosing from a list of options or prompts to enter specific text values. Steps

Service

Knowledge Base Article

 • 

Service Channels

RS
Sprinklr Assist

OverviewSprinklr Assist, powered by ​Sprinklr AI+, is your in-platform AI assistant designed to help you navigate Sprinklr with ease. Whether you're just getting started with the platform or seeking answers about Sprinklr's features​, Sprinklr Assist provides instant access to helpful reso

Publishing - SES

social

Sprinklr Social

New Article

+4

Knowledge Base Article

 • 

Sprinklr AI+

SH
Use Widget Translation to translate widget information

Sprinklr's Language Translation feature allows you to translate the language at the widget level. By translating the widget, you and your team can accurately understand the widget information and make more informed decisions. Besides, you can easily collaborate with teams across different geogr

translation in widget

Insights

translation

widget translation

Knowledge Base Article

 • 

Translation

RS
What is Crisis Management?

Crisis Management is a comprehensive solution that combines generative AI capabilities with Sprinklr’s early warning alerting framework to empower brands to monitor, detect  and analyse potential crises, and respond to it efficiently. With the AI-powered reporting and alerting, combined with the eas

Insights

Knowledge Base Article

 • 

Crisis Management (Beta)

SH
Convert Facebook dark posts into published posts

Sprinklr allows Facebook Dark Posts that were published in the Sprinklr platform to be converted into published posts at a later time. This capability allows you to make posts public when desired, giving greater flexibility in your workflows. This article will provide you with the details of how to

social

Knowledge Base Article

 • 

Other Publishing Capabilities