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Task approval via email for external users

Manage and update task status via email without logging into Sprinklr.External Users who do not have an account with Sprinklr can take action on tasks via emails without logging in on the Sprinklr platform. Once assigned with tasks via workflow engine or manually, the external users will receive ema

marketing

Task Approvals

Task Approval via email for external users

Knowledge Base Article

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Calendar Actions

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Import training datasets using FPDI

Brands desire greater authority over their Text Classification training datasets. ​They prefer to have their data scientists create the training datasets themselves, determining which message variations to include, rather than relying on suggested messages from social and website sources. Additional

Insights

ai studio

Knowledge Base Article

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Import Training Datasets Using FPDI

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How to Apply Asset Custom Properties

1.How To Copy Custom Properties of Assets to Ad Creatives:-1.Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Creative Library within Plan.​2.In the top-right corner of the Creative Library window, click Add Creative.​3.Upload/Add the asset to be used in your creative. F

Knowledge Base Article

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Create & Manage

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File Upload

The file upload question type enables you to gather files directly within surveys. You can seamlessly collect multimedia or document-based responses along with other question types by incorporating file upload capabilities into a survey.Business Use CasesPost-Claim Submission/Resolution Surveys: Thi

Sprinklr Insights

26.1

Insights

New Article

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Knowledge Base Article

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Survey Questions

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Hiding Chat vs Making it Unavailable

Overview and DifferencesLive chat offers two different ways of controlling chat visibility. These are mentioned in the Livechat builder as "Hide Chat Trigger Conditionally" and "Enable conditional unavailability of chat application".​Under both these sections you can add conditio

Service

Knowledge Base Article

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Control Chat Visibility

RS
Journey Reporting on Inbound Data Source for WhatsApp Business

After deploying a journey, you may want to evaluate the engagement of the audience. Sprinklr provides you with the ability to measure customers' engagement during a customer journey via its Reporting dashboard. It helps you to have a detailed overview of sent, opened, read and failed messages (

Service

Knowledge Base Article

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Standard Reporting

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Smart Scheduling

Smart Scheduling intelligently picks out the best time to publish based on the time of the day and selected account. In this article, we will cover what smart scheduling is and how you can leverage it while publishing from Sprinklr.​​What is Smart Scheduling?Smart Scheduling decides what t

Publishing - SES

social

Social - SES

Knowledge Base Article

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Leverage AI in publishing

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Compose LinkedIn Ads in 7 Steps

Easily create effective LinkedIn campaigns within a defined time and budget and reach the ideal audience for your business by connecting with the largest network of professionals.Advertising through LinkedIn is a great way to reach a customer on the world's largest network of professionals. Through

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Sprinklr Service Generative AI Use Cases

Sprinklr Service provides Generative AI capabilities that help agents work more efficiently, respond to customers faster, and handle cases with greater accuracy. These capabilities support tasks such as understanding conversation context, drafting responses, summarizing interactions, identifying key

Sprinklr Service

marketing

Insights

social

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Knowledge Base Article

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Sprinklr Service Generative AI Use Cases

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Manual Dialer

Business use caseTo provide users the ability to manually call customers by dialing the numbers from various parts of the Sprinklr platform.Sprinklr solutionApart from the predictive and preview dialer, Sprinklr provides many dialer configurations, out of which there is a dialer called manual dialer

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Sprinklr Service

Manual Dialer

Service

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Knowledge Base Article

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Dialers

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Snapchat Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Snapchat within the Sprinklr platform.Publishing CapabilitiesCapabilitiesSprinklr Supported (Business Profile)NotesPublish StoryYesThis feature is available for all clients.Publish SpotlightYesThis feature is available for all client

social

Knowledge Base Article

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Snapchat Business

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Product Insights Persona App

Sprinklr’s innovative Product Insights Persona App will offer a revamped user experience designed to provide more granular insights into products. The app's goal is to revolutionize Product Insights by transforming it from a mere reporting tool into a comprehensive end-to-end solution. It lever

Insights

Knowledge Base Article

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Persona App

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Permission to Control Account Re-Add Notification in Engagement Dashboard

To ensure that you don’t miss any opportunity to engage with your customers, we are making some account governance updates generally available - users of the engagement dashboard will view a notification bar at the top highlighting recently deactivated accounts (within the past 30 days). On clicking

Engagement

Engagement - SES

social

Account Deactivation Notification Bar

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Knowledge Base Article

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Other engagement capabilities

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Build an AI model to segment and action on potential leads

To effectively manage potential sales leads, it can be useful to segment incoming messages into different categories. One way to do this is by using Sprinklr AI Studio to build a model that can automatically classify messages into specific categories.Using Sprinklr’s Multi Text Classifier, the model

Insights

AI Studio Use Cases

ai studio

Knowledge Base Article

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Building an AI model to segment and action on potential leads

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Publish on Threads via Sprinklr

Threads is an app from Instagram that you can use to view and share public conversations. You can also post threads on Threads, reply to others, and follow profiles you're interested in. Threads and replies can include short text, links, photos, videos, or any combination.Steps to Publish on Threads

social

Knowledge Base Article

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Threads

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Change Set Preview

​Sprinklr has enhanced Preview functionality of Sandbox Manager to provide greater visibility into data updates beforefinalizing changes.Accessing Preview PageNavigate to Launchpad. Under the Platform Modules, click All Settings within Settings.On the Settings window, under

marketing

Insights

social

New Article

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Knowledge Base Article

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Deploying Inbound Change Set

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Sprinklr Social: 20.4.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.4.1 Patch (11th May '25 Onwards)

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Right to Erasure Cases

Right to Erasure Cases can be used to delete available customer data across all data sources.The Right to Erasure Cases section of Privacy Cloud will help you comply with Data Subject's right to be forgotten as defined under GDPR, meaning, the right for their personal information to be deleted

article:howto

stage:final

Knowledge Base Article

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Privacy Guides

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Compose Pinterest Ads

Advertising on Pinterest allows you to reach more than 200 million people through promoted Pins. Pinterest ad campaigns help you reach people while they actively decide what to do or buy next. With a number of objectives available in Ad Composer, you can create dynamic content that captures the atte

26.1

marketing

20.10

Updated Article

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Knowledge Base Article

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Publish Pinterest Ads

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Create a Message using Advanced Publisher

Within the Sprinklr platform, you can access the Advanced publisher to create a Message. You can create, plan and publish content on different social and non-social channels using the Advanced Publisher.To add a message from the Advanced Publisher​Here’s how you can Access the Advanced Publisher.Ove

Create a Message using Advanced Publisher

marketing

Publishing - SES

Social - SES

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Knowledge Base Article

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Getting started with publishing