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Threads Keyword and Topic Tag Searches

Threads Integration enables keyword and topic tag–based listening on Threads, allowing you to monitor public posts, and listen to defined topics directly within Sprinklr. Here’s how Threads listening works within SprinklrListening via Topic Tags (#) - Sprinklr platform integrates directly with these

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Threads

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LinkedIn Parity: Results Forecasted

The "LinkedIn Parity: Results Forecasted" article explains how LinkedIn’s new forecasting tools help users predict campaign outcomes. It covers features like adjusting forecast details, choosing different time ranges, and seeing metrics for budget and audience segments. This guide is aimed

marketing

Knowledge Base Article

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LinkedIn Advanced Capabilities

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Strategy Group Introduction

1. Smart BiddingSmart Bidding is the set pros of manual bidding with none of the cons. It is an AI-based algorithm that is trained on your data to predict the best bid value for your ad sets. By automating the manual bid process with AI, Smart Bidding saves time and improves performance.​Benefits of

marketing

Knowledge Base Article

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Optimize Campaigns Using Paid and 3rd Party Data

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How to add Annotations on Graphs in Reporting

Annotations give you the ability to add notes to graphs and charts. They are attached to the dates themselves, so can only be seen in a graph or chart where 'Date' is the primary dimension. Annotations can be created in two ways: either from the Settings section of the Left-Hand panel at t

marketing

Knowledge Base Article

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Dashboard

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Access Quick Search Settings to manage Saved Queries, Scheduled Exports, and Explore Lens

Learn how to navigate to Quick Search Settings to manage saved research queries, scheduled exports, and explore lenses.Quick Search Settings help you quickly pull up data from billions of data points on topics of your interest. From Quick Search Settings, you can easily manage your saved queries, sc

Insights

Knowledge Base Article

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Settings & Configuration

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What Can Cause Snapchat Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr. Doing this generates a new token. ​Each social network has policies and security algorithms int

marketing

Knowledge Base Article

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Troubleshooting and FAQs

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Widget Configuration

In this step, you will configure prompts for the Agent Copilot widget, which appears in the Care Console. Each prompt is mapped to a specific task and appears as a clickable button within the widget, allowing agents to trigger real-time actions. Click the ‘View’ button inside Step 4 and start config

Knowledge Base Article

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Widget Configuration

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Account Health Alerts in Accounts Screen

Enhancements to the Accounts ScreenWe are excited to share the latest updates to the Accounts Screen, designed to provide users with enhanced visibility and functionality when managing accounts. These changes improve how account statuses are filtered, how issues are displayed, and how users can acce

social

Account Health Alerts - SES

Social - SES

Knowledge Base Article

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Account Health Alerts

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Publish a Review Reply in Yotpo

Introduction to YotpoWe’ve integrated our Sprinklr platform with Yotpo, a B2B software platform designed to help businesses collect, manage, and utilize customer reviews, ratings, photos, and videos to drive engagement. In this article, you will learn how to publish review replies for Yotpo accounts

social

Knowledge Base Article

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Create Columns & Publish on Yotpo

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Live Chat Message Receipts

Agents can view message receipts for their Live Chat messages in the Care Console. These receipts help agents track customer engagement in real time, prioritize active conversations, and identify chats that require follow-up or immediate attention.Message ReceiptsMessage receipts are represented by

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Message Receipts

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How to Create Automations?

Permissions needed to create automationsYou should be an owner or admin of the project to create automations.  Steps to create automationsOpen the project and click on the blue button in the upper right corner of the screen and select “Add Automation”​Write the Automation name, description and choos

marketing

PM_PROJECT_AUTOMATIONS_2

PM_GENERIC_2

Knowledge Base Article

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Getting Started

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Automated Ads Naming Conventions

Automatically name your campaigns, Ad Sets, Ad Variants, Creatives, and Audiences and save time and effort.Naming Conventions in Sprinklr Marketing (Ads) help you automate the process of naming Campaigns, Ad Sets, Ad Variants, Creatives, and Audiences, thereby bringing consistency across ads and sav

marketing

Knowledge Base Article

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Advanced Use Cases

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Introduction to Journey Facilitator

What are customer Journeys?The customer journey is the path a customer or prospect follows when exploring, evaluating, and eventually buying a product or service. It includes every interaction and touchpoint they have with a business before, during, and after the purchase.By understanding and utiliz

marketing

Advocacy - SES

Social - SES

Knowledge Base Article

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Journey Facilitator in Advocacy

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Agent Readiness - An Overview

OverviewIn modern contact centers, ensuring consistent communication between agents and customers is critical. Technical issues such as microphone malfunctions, WebRTC connectivity problems, or unexpected system outages can disrupt the agent experience and lead to missed calls, reduced customer sati

Service

Knowledge Base Article

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Agent Readiness Overview

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How to Create Lookalike Audiences

Creating a Lookalike Audience in Audience Manager helps you reach new people who are likely to be interested in your business because they are similar to your best existing customers. It increases the probability of generating high-quality leads and offers more value on ad spend.To Create a Lookalik

marketing

Knowledge Base Article

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Create Lookalike Audience

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Evaluate Tasks using Historical Cases

The Evaluate Tasks feature enables analysis of AI agent processes using real customer interaction data. By leveraging historical cases, teams can identify performance trends and improvement opportunities and ensure workflows align with operational goals.Steps to Evaluate TasksCreate a new AI agent o

Knowledge Base Article

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Knowledge Evaluations

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SLA Configuration

OverviewYou can set the SLA breach start times and SLA breach times through the Rule Engine. These options are available on Inbound Rules, Queue Rules, Case Creation Rules, and Case Update Rules.In Inbound and Queue Rules, an SLA can be set on both messages and cases.In Case Creation and Case Update

Service

Knowledge Base Article

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SLA Configuration

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Add a Threads Account

Adding a Threads account in Sprinklr allows you to publish, engage, view, and manage your account. In this article, you will learn how to add a Threads account on Sprinklr.Note: Your Instagram account and Threads account need to be linked in order to add a Threads account on Sprinklr. Get in touch w

social

Knowledge Base Article

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Threads

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Global and Workspace Users

User types in the Sprinklr Platform are divided into four levels, shown below from the highest level of access to the lowest level of access.Note: Workspace-level roles override Global-level roles.Global AdminGlobal UserWorkspace AdminWorkspace UserGlobal AdminGlobal Admin CapabilitiesGlobal Admin L

Knowledge Base Article

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User Management

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Twitch as a Benchmarking source

Twitch is a popular live-streaming platform for gamers and creatives. Listening to its data through APIs allows streamers and businesses to understand their audience, monitor engagement, and make data-driven decisions. It helps to optimize content, build community, and improve overall performance on

Insights

Benchmarking

Knowledge Base Article

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Twitch