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Omnichannel Handover Protocol

Sprinklr will enable any external 3rd party Bot to participate in a conversation with the customer on any of the Modern Messaging channels like Twitter, WhatsApp, Sprinklr LiveChat, etc. This capability makes it possible for a brand to use an external or their own Bot for handling automated response

Knowledge Base Article

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API

RS
Rating Scale

The Rating Scale Question enables survey designers to gather organized feedback by allowing participants to evaluate items using a numerical or visual scale. This method is effective for assessing opinions, satisfaction, or levels of agreement along a specified range. The anticipated outcome is a ve

Sprinklr Insights

26.1

Insights

20.10

+2

Knowledge Base Article

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Survey Questions

RS
Sprinklr Service: 19.11.1 Capabilities and Enhancements

Sprinklr Service's latest 19.11.1 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Service's latest release:Sprinklr ServiceSprinklr Marketin

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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Bot Reply Node

Before we beginWe need to understand how to create a Dialogue tree.OverviewIn Decision Trees, a bot reply node is used to automate responses from the chatbot to the user. It retrieves pre-defined responses and delivers them quickly. By understanding how to incorporate, modify delays, and bypass bot

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Adjust Ads Reporting Metrics & Dimensions

List of Adjust metrics​​DimensionsGENERAL DIMENSIONS:-Paid InitiativeAd SetAd VariantPaid Initiative Channel IDAd Set Channel IDAd Variant Channel IDAd AccountAd Account IDADJUST SPECIFIC DIMENSIONS:-Adjust AdGroup NameAdjust AdGroup IdAdjust App IdAdjust Campaign NameAdjust Campaign IdAdjust Channe

marketing

Knowledge Base Article

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Reporting & Analytics

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About Day & Hour Bid Multipliers

While configuring Strategy Group Smart Bidding, you have the ability to configure Day and Hour Bid Multiplier. Configuring Smart Bidding Day and Hour Bid Multiplier will help you increase or decrease the bid values for a specific duration across the week.It will also help multiply your manual bids l

marketing

Knowledge Base Article

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Setting Up Smart Bidding

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Enhanced Modern View for Distributed Home Page

The Distributed platform now comes with a completely revamped UI that provides a fresh look to the home page and enhances your experience of using the platform. The space is now fully utilized, while the widgets are strategically placed, and tailored to cater to your specific needs while using the p

social

Social - SES

DST - SES

Knowledge Base Article

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Miscellaneous (Distributed User)

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AI+ Features in Advocacy: Configuration and Access Control

OverviewAI+ features in the Advocacy platform help your teams create, enhance, and manage content more efficiently. To give you greater flexibility and control, AI+ is now managed centrally through the Admin Console, allowing you to decide where AI+ features appear and who can access them.This artic

26.1

Advocacy - SES

social

Sprinklr Social

+2

Knowledge Base Article

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Sprinklr AI+ in Advocacy

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Salesforce Connector Security Update

Salesforce is rolling out mandatory OAuth security enhancements that apply to all partner integrations, including the Sprinklr Salesforce Connector. These updates are designed to strengthen authentication and protect customer data.  Sprinklr has implemented the required changes on our side. However,

Knowledge Base Article

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Troubleshooting and FAQs

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Use Sprinklr AI+ to generate keyword suggestions for Keyword Lists

In this article, you will learn how to generate keyword suggestions for your Listening Keyword Lists using Sprinklr AI+ and enhance your keyword generation with smart suggestion options.​Sprinklr AI+ integrated with Sprinklr Insights, allows you to generate keyword suggestions for your Listening Key

Insights

Sprinklr A+

Knowledge Base Article

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Sprinklr AI+

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Benchmarking Glossary: Summary for top channels

Which datapoints do you get in Sprinklr Benchmarking?Post TypeFacebookInstagramYouTubeTwitterBrand PostsYes Yes Yes Yes CommentsYes Only counts Yes Yes Replies Yes Only counts Yes Yes Likes & Reactions Yes Yes Yes Yes Shares Yes No No Yes Views Count No No Yes Yes What is the latency of grabbing

Insights

Benchmarking Glossary

Knowledge Base Article

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Sources in Benchmarking

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Integrate Adobe Analytics to Track Click-through Behavior

Adobe Analytics is a web analytics platform offered by Adobe as part of its Adobe Marketing Cloud suite. Sprinklr Advocacy is now integrating with Adobe Analytics, allowing seamless sharing of web analytics data for enhanced reporting within the Sprinklr platform. This integration enables marketers

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Link Click Tracking

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Use Sprinklr AI+ to create queries for Topics, Themes, Stories

In this article, you will learn how to create queries for Topics, Themes, and Stories using Sprinklr AI+ and enhance your query creation with smart suggestion options.​With Sprinklr AI+ integration within Sprinklr Insights, query creation for Topics, Themes, and Stories becomes easy and effortless.

Insights

Sprinklr A+

Knowledge Base Article

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Sprinklr AI+

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Ad Comment Moderation for TikTok

Learn about the new TikTok comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.​What Comments can we get?What actions can we take?The table below provides you with information about the types of comments that c

marketing

Ad Comment Moderation

TikTok

Advertising

Knowledge Base Article

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TikTok

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Configure Provider and Models Settings in AI+ Studio

The Provider and Model Settings in AI+ Studio allow you to manage all your AI Providers and their associated Models. You can choose from the following options:Use Sprinklr-provided LLMs.Bring your own keys for a supported provider.Integrate custom models through an External API.Sprinklr in-house LLM

marketing

Insights

social

Service

Knowledge Base Article

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Provider and Models Settings in AI+ Studio

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How to Approve Ads or Ad Creatives by Email

An Approver may only need to review and approve ad variants or ad creatives instead of having to use Sprinklr actively. This can be achieved by a simple mechanism of sending an email to approve the entity.Sprinklr introduces Email Approvals for ad creatives to implement this mechanism

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Common Use Cases

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Introduction to In-App Surveys

In-App Surveys enable brands to collect solicited feedback directly within their mobile apps during customer interactions. You can choose from pre-designed formats like micro-surveys or customize pop-ups to match their brand identity. Surveys can also be embedded seamlessly into any section of the a

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting up the In-App distribution

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Social Channel Level Gamification - Advocacy

Advocacy has taken a new dimension with the introduction of Channel Level Gamification. It is not just about advocates sharing content, but also about how their networks respond to it. By recognizing and rewarding these interactions, we are taking social advocacy to new heights. What is Channel Leve

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification

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Whitelist Emails in Outlook 

Option 1: Add the address to your contacts To tell Outlook you want to receive messages from a certain email address, add the address to your contacts. This will indicate that the sender is, in fact, trusted by you and you want to receive their messages. Unfortunately, it does not guarantee that tho

social

Knowledge Base Article

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Channels

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Voice Reports

This section details a few important call performance reports which can help supervisors to get deeper insight in voice call management. Call Centre Funnel This funnel describes the call statistics since the call land on sprinklr to the calls actually answered by the agents.  Call SummaryThis widget

Service

Knowledge Base Article

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Reporting & Analytics