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Salesforce Connector Security Update

Salesforce is rolling out mandatory OAuth security enhancements that apply to all partner integrations, including the Sprinklr Salesforce Connector. These updates are designed to strengthen authentication and protect customer data.  Sprinklr has implemented the required changes on our side. However,

Knowledge Base Article

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Troubleshooting and FAQs

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Use Sprinklr AI+ to generate keyword suggestions for Keyword Lists

In this article, you will learn how to generate keyword suggestions for your Listening Keyword Lists using Sprinklr AI+ and enhance your keyword generation with smart suggestion options.​Sprinklr AI+ integrated with Sprinklr Insights, allows you to generate keyword suggestions for your Listening Key

Insights

Sprinklr A+

Knowledge Base Article

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Sprinklr AI+

RS
List of ML Engines Supported in the CMA

The ML Engines in the Creative Management App (CMA) are designed to enhance your creative content strategy by seamlessly integrating AI capabilities. Whether it's ensuring brand visibility through logos, text, or strategic placement in keyframes of video content, these ML engines are equipped t

marketing

Knowledge Base Article

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Overview

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Benchmarking Glossary: Summary for top channels

Which datapoints do you get in Sprinklr Benchmarking?Post TypeFacebookInstagramYouTubeTwitterBrand PostsYes Yes Yes Yes CommentsYes Only counts Yes Yes Replies Yes Only counts Yes Yes Likes & Reactions Yes Yes Yes Yes Shares Yes No No Yes Views Count No No Yes Yes What is the latency of grabbing

Insights

Benchmarking Glossary

Knowledge Base Article

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Sources in Benchmarking

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Use Sprinklr AI+ to create queries for Topics, Themes, Stories

In this article, you will learn how to create queries for Topics, Themes, and Stories using Sprinklr AI+ and enhance your query creation with smart suggestion options.​With Sprinklr AI+ integration within Sprinklr Insights, query creation for Topics, Themes, and Stories becomes easy and effortless.

Insights

Sprinklr A+

Knowledge Base Article

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Sprinklr AI+

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Configure Provider and Models Settings in AI+ Studio

The Provider and Model Settings in AI+ Studio allow you to manage all your AI Providers and their associated Models. You can choose from the following options:Use Sprinklr-provided LLMs.Bring your own keys for a supported provider.Integrate custom models through an External API.Sprinklr in-house LLM

marketing

Insights

social

Service

Knowledge Base Article

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Provider and Models Settings in AI+ Studio

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Sprinklr Presentations Overview

Within Sprinklr, you can easily create stunning, dynamic presentations with your own Sprinklr data and keep that data updated automatically, in real-time. Presentations feature helps you to consolidate reports across departments and make sure that the data reported on is relevant and

experience:space

Display - SES

cloud:core

article:howto

+5

Knowledge Base Article

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Presentations

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Threads Discovery

Threads Trending Topics helps you stay on top of what people are talking about in real time. You can spot emerging trends across topics and thread posts, then dig deeper into individual posts to understand why they’re gaining traction, what’s driving the buzz, and when the activity started. You can

Knowledge Base Article

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Threads

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Call Pop-up Actions in CTI

Call pop‑up actions are the controls available to agents within the CTI interface when a call is presented. These actions allow agents to manage the call state directly from the pop‑up without navigating away from the CTI experience, ensuring a consistent and streamlined call‑handling process across

26.1

marketing

Insights

social

+3

Knowledge Base Article

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Call Pop-up Actions

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Voice Reports

This section details a few important call performance reports which can help supervisors to get deeper insight in voice call management. Call Centre Funnel This funnel describes the call statistics since the call land on sprinklr to the calls actually answered by the agents.  Call SummaryThis widget

Service

Knowledge Base Article

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Reporting & Analytics

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Sprinklr Copilot for Social - Inbound Summary

OverviewReporting Copilot expands its capabilities with Inbound Summary, enabling a more comprehensive view of social performance by incorporating audience interactions.Previously, Copilot focused only on outbound data, such as posts published, likes, and engagement metrics. With inbound support, it

Publishing - SES

social

Sprinklr Social

New Article

+3

Knowledge Base Article

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Social Copilot

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Publishing the Survey

The Survey Builder provides a user-friendly Publish feature that streamlines both the distribution and testing of surveys. Upon publishing, an anonymous link is instantly generated, allowing for immediate sharing or testing. You are also directed to the Distributions Page, where you can create custo

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Survey Preview and Publishing

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Email Account Type Consistency in Testing and Production Environments

You must use the same email account type in both testing and production environments to ensure a successful go-live. Using different account types across environments (for example, Gmail for testing and Exchange for production) can lead to configuration mismatches, failed approvals, and integration

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Review Before Contacting Support

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Add Users and User Groups to a Queue

Overview You add users and user groups to a suggestion queue to allow them to perform actions based on the provided queue privileges. A suggestion queue admin can add users or user groups in provisioned user or a view permission. Once users are added in the suggestion queue, and

video:no

cloud:core

Insights

release:N-A

+9

Knowledge Base Article

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Add Users and User Groups to a Queue

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Screen Components

OverviewIn a customer-facing guided workflow, you can easily gather input from customers by utilizing various components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the acc

Service

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Scheduled Export CFM

The Scheduled Exports feature in CFM Analytics allows you to automate dashboard exports from your custom dashboards. You can set up recurring deliveries of reports in multiple formats, such as PDF, Excel, PNG, PPT, or CSV, so stakeholders receive insights at regular intervals without any manual effo

Knowledge Base Article

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Building Custom Dashboards Using CFM (Surveys) Data

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How to Create Custom Compliance Report?

The Custom Compliance Report assists users in ensuring their creatives adhere to brand style guidelines by identifying any non-compliant assets. It also assesses media assets to recommend optimal ad placements within the selected channel. This article offers a comprehensive guide on how to create cu

marketing

Knowledge Base Article

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Compliance Reports

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Explore Lens

The Explore Lens functionality enables users to save, organize, and reuse tailored drill-down settings within CFM Custom Dashboards. This feature assists analysts in swiftly accessing saved exploration views for CFM Analytics metrics, facilitating deeper insights without the need to recreate configu

Insights

Knowledge Base Article

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Building Custom Dashboards Using CFM (Surveys) Data

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Analyse Performance With Extensive Reports

Supervisor Console is equipped with state of the art reporting capabilities allowing them to disect information, identify trends and insights. You can identify improvement areas and knowledge gaps, improve processes for Operational ReportsThe below listed reports are configured for the Supervisor or

Service

Knowledge Base Article

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Analyse Performance with Extensive Reports

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FAQs on Co-browsing

Here are some frequently asked questions (FAQs) on Co-browsing: Are there any separate configurations required for screen control and screen share other than the co-browsing setup?Yes, please work with your Success Manager to enable the co-browse permissions. Once this is done, you can allocate the

Service

Knowledge Base Article

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Co-browsing