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Publishing FAQs

What should I do if Quick Publisher opens instead of the Advanced Publisher?Check that you have the right permissions to open the Advanced Publisher, if the problem persists contact your sprinklr liaison.All the Tabs are not visible in the Advanced Publisher. What should I do?Ensure that you have sa

marketing

publishing

FAQs

Knowledge Base Article

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Troubleshooting & FAQs

RS
Supervisor Custom States in CTI

In CTI, supervisors can view agent custom states configured using the User State Builder, enabling them to monitor detailed and meaningful agent activities directly in the Supervisor Console.Custom states represent granular agent activities derived from standard states such as Idle or After Call Wor

26.1

marketing

Insights

social

+3

Knowledge Base Article

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Supervisor Custom States

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How to Access Care Console Layout Manager?

To get access to the care console layout manager assign the relevant permissions of record page builder to your user.​Roles and PermissionsBy going through global roles, we can select all the permissions under the category of 'Record Page Builder' and get access to care console layout mana

Service

Knowledge Base Article

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Introduction to Agent Desktop Layout

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Facebook as a Listening source

By adding Facebook as a Listening Source, you can listen to and learn from Facebook data from public pages.​Facebook is a service for more than two billion people to freely express themselves across countries and cultures and in dozens of languages. Facebook is one of the highly sought-after channel

Insights

listening source

Facebook Listening Source

Knowledge Base Article

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Facebook

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Standard Social Listening Dashboards

Overview You can do a fast and easy review of analytics via pre-built standard dashboards that have a number of pre-built widgets. Sprinklr can generate an Overview Dashboard and an Insights Dashboard in the left pane which correspond to configured Topics and Topic Groups. Through Listening yo

Insights

Standard Listening Dashboard

Insights Dashboard

Listening Insights

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Knowledge Base Article

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Listening Dashboards

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Bulk Import Themes

Reduce the effort to manually create and upload multiple themes in Sprinklr with bulk import capabilities.Using the Theme Importer, you can create or modify multiple Themes at once, limiting the time and effort it takes to create new Themes individually. To import Themes in bulkClick the New Tab ico

Bulk Import Themes

Insights

Knowledge Base Article

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Theme Creation & Setup

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Leverage custom fonts to brand the surveys

The Custom Font Support feature in Survey Builder allows organizations to apply their brand‑approved font families directly within surveys. By uploading fonts into the Asset Manager, teams can make them instantly available across all font selection menus. This enhancement strengthens brand consisten

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Survey Styling

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Troubleshooting and FAQs

Here are some frequently asked questions (FAQs) related to appointment booking:What if more than 1 customer books one available slot?While configuring the slots, you can define the frequency for a particular time slot. As the slots keep getting booked, we ensure that the slot availability is updated

Service

Knowledge Base Article

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Troubleshooting

RS
Sprinklr Service: Patch Changes (19.2.1)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.2.1 Patch (Mar 16-24, '24)

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Smart Response Compliance

Let your audience know that you care about them by ensuring your responses are unbiased and empathic.While engaging with your customers on different social media channels, you can respond to and address customer queries, posts, messages, etc. through Sprinklr. These responses can be vetted by an AI-

Relevance

Engagement - SES

Brand Guidelines

Check Response Compliance

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Knowledge Base Article

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Leverage AI for Better Engagement

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Third pane for assets

Asset third pane contains detailed information of an asset including asset id, name, type and status. You can quickly update asset details from the third pane provided with right access to the asset. You can collaborate on assets with your team members using notes and tasks on the asset to streamlin

Asset Publishing

DAM - SES

publish an asset

social

+2

Knowledge Base Article

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Manage assets

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Visualizing and Managing Dependencies in Timeline View

OverviewTimeline view allows you to visualize Dependencies through Task Bars and arrows. In Timeline view you can also enable Critical Paths. A Critical Path highlights Tasks which are dependent on each other in a way that delays to one Task can automatically delay or Tasks in that Path. Thus, Crit

marketing

PM_PROJECT_AUTOMATIONS_2

PM_GENERIC_2

Knowledge Base Article

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Dependencies

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List of ML Engines Supported in the CMA

The ML Engines in the Creative Management App (CMA) are designed to enhance your creative content strategy by seamlessly integrating AI capabilities. Whether it's ensuring brand visibility through logos, text, or strategic placement in keyframes of video content, these ML engines are equipped t

marketing

Knowledge Base Article

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Overview

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Threads Discovery

Threads Trending Topics helps you stay on top of what people are talking about in real time. You can spot emerging trends across topics and thread posts, then dig deeper into individual posts to understand why they’re gaining traction, what’s driving the buzz, and when the activity started. You can

Knowledge Base Article

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Threads

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Link Tracking for HSM Template in Journey Facilitator

OverviewAn HSM asset can include CTA buttons of the type Quick Reply or Open URL. When using the Open URL button type, brands often want to track how many times the link was clicked and how many unique users interacted with it. This article explains how links embedded in an HSM asset can be tracked

Service

Knowledge Base Article

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Standard Reporting

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Conversation History Card

The Conversation History Card displays a user's previous conversations on the chat home page. This allows users to easily pick up where they left off, provides context for ongoing issues, and helps reduce repetitive questions.When old conversations are present, a new widget is shown on the home

Sprinklr Service

20.10

Service

Updated Article

+1

Knowledge Base Article

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Home Screen

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Text Processing Skill - Dynamic Workflow

OverviewWhen the Text-Processing skill is triggered, the user text variable provided by the user will be sent to the LLM and it will process the prompt and generate an output variable based on the Input variable and Prompt it receives.Use Case for Text Processing Skill in Dynamic Workflow node Data

Service

Knowledge Base Article

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Dynamic Workflow

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Bulk Prediction

​Note: Before getting started with bulk prediction, ensure you familiarize yourself with the process of Creating a Smart FAQ Model. OverviewThe bulk prediction feature allows you to generate predictions for multiple queries at once on your Smart FAQ models. This functionality streamlines the process

Service

Knowledge Base Article

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Advanced use cases

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Sprinklr Presentations Overview

Within Sprinklr, you can easily create stunning, dynamic presentations with your own Sprinklr data and keep that data updated automatically, in real-time. Presentations feature helps you to consolidate reports across departments and make sure that the data reported on is relevant and

experience:space

Display - SES

cloud:core

article:howto

+5

Knowledge Base Article

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Presentations

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Creating Programs, Sub-Programs and Surveys

Programs provide a structured way to organize and manage surveys at scale efficiently. By creating Programs and setting up Sub-programs within them, users can build a clear hierarchy that supports better organization, collaboration, and control. Surveys must be created within a Program or Sub-progra

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Creating Programs, Sub-Programs and Surveys