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Overview of Data Extracts

Data Extracts are structured datasets that provide raw, event‑level information from different parts of the platform, such as voice interactions, IVR journeys, callbacks, queues, case journeys, macro applications, agent activity and many more. They provide granular, raw event‑level data and metrics

Knowledge Base Article

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Overview

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Dynamic Workflow Node

IntroductionDynamic Workflow Nodes are a crucial component of Sprinklr's Conversational AI, enabling the creation of flexible and responsive workflows. This article provides a comprehensive overview of the dynamic workflow node, its functionalities, and how to use it within the Sprinklr platform eff

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Sprinklr Service

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Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Presentations in Advocacy

IntroductionWith the latest updates in the Sprinklr platform, you now have the ability to use Advocacy as a data source for your presentations. Advocacy is now integrated as one of the data engines, enabling you to incorporate advocacy reporting data into your PowerPoint presentations. This feature

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Configuring Voice Case Assignment Status

Accurate agent availability is essential for effective case routing, capacity planning, and reporting. When a voice case is assigned to an agent, their availability status must reflect their real-time engagement to prevent incorrect routing decisions and capacity overutilization.Problem StatementPre

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Knowledge Base Article

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Additional Use Cases

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VKontakte as a Listening source

By adding VKontakte as a Listening source, you can listen to and learn from VKontakte data in real-time. ​VK, aka "Russian Facebook", is Russia's largest social media platform. VKontakte attracted millions of users around the former Soviet countries, such as Kazakhstan, Belarus, Latvi

Insights

Knowledge Base Article

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VK

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Manage Leads

Manage Leads is the capability that enables campaign managers in an outbound contact center to dynamically control and optimize the flow, prioritization, and utilization of leads present in campaigns. Manage Leads allows campaign managers to Temporarily boost, Close, re-open, configure attempts on l

Service

Knowledge Base Article

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Manage Leads

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AI+ Studio Feature Access Management for Social Listening & Benchmarking

AI+ capabilities are governed through AI+ Feature Access Record Manager in the AI+ Studio. This configuration allows admins to enable or disable specific AI-powered capabilities and control which users can access them. Depending on the feature, permissions may be controlled at either: Customer Level

Knowledge Base Article

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Sprinklr AI+

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Actions Available for Ad Entities in Ads Manager

From the Ads Manager, there are a number of actions you can take to manage and edit existing Campaigns, Ad Sets, and Ad Variants. You can take action on individual Campaigns, Ad Sets, and Ad Variants, or you can select multiple entities to apply actions in bulk.In this article, we will look at the f

marketing

Knowledge Base Article

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Ad Campaign Management

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Actions with Paid Rule

You can create a Paid rule at the Customer level. To learn about the navigation to Rule Engine, see About the Rule Engine.Steps To create a Paid ruleClick the New Tab icon. Under the Sprinklr Social tab, click Manage Rules within Optimize.In the top-right corner of the Rule Engine window, click Crea

paid rules

social

Rule Engine

Knowledge Base Article

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Paid rules

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Smart Alerts for Product Insights

Proactive alerts on anomalies identified by Sprinklr's AI.​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same – Listening Insights alerts Product Insights alerts Location Insights alerts The k

Insights

Smart Alerts for Product Insights

Knowledge Base Article

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Alerts

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Add, de-activate, re-add and delete an account

Relevant personasTo whom is this feature relevant?Admins / Account Owners who have the credential brands' official social media and messaging accounts and are authorized to add/remove these accounts in Sprinklr and control permissions to other users for various use cases like publishing / engaging /

marketing

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social

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Knowledge Base Article

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Account

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How to Configure Mobile App

Introduction​To streamline the login process and improve user experience, Sprinklr has introduced mobile app configurable options within the Admin Console. These enhancements allow administrators (admins) to configure multiple company names, enabling users to select the correct one and be redirected

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Advocacy - SES

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Sprinklr Social

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Knowledge Base Article

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Sprinklr Extend App

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Editorial Calendar Week View

The Week view in Editorial Calendar offers a focused layout for managing messages, tasks, and events. It is ideal for short-term content planning, supporting both paid and organic content. In this article, we’ll explore how you can customize the Week view to suit your needs.​Week View ActionsIn the&

Editorial Calendar

marketing

Editorial Calendar Views

Editorial Calendar Week View

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Knowledge Base Article

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Setting up Calendar Views

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VKontakte as a Listening Source

By adding VKontakte as a Listening source, you can listen to and learn from VKontakte data in real-time. ​VKontakte (VK), aka "Russian Facebook", is Russia's largest social media platform. VKontakte attracted millions of users around the former Soviet countries, such as Kazakhstan, Be

Insights

Knowledge Base Article

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Social Networks

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Entities that you can track using a story query

Managing PR for any organization is multi-faceted and can involve monitoring brands, campaigns, executives, and/or products. Story queries allow the PR teams to track and report these entities effectively. Below are given some examples of how story queries can be leveraged for the same –Brand StudyP

Insights

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Story Query

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Connect with Google Data Studio

You can add Sprinklr as a data source in Data Studio to create data visualization reports. Sprinklr's built-in data connector will allow you to access out-of-the-box dashboards powered by Sprinklr to gain insights from across your brand’s social accounts to understand the full impact of your gl

social

Reporting - SES

Social - SES

Knowledge Base Article

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Integrations

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Preview Dialer

Preview DialersPreview dialers are agent-first dialers where a call is first sent to the agent in order to increase or generate more productive calls.Help call center agents review customer information through a window when they initiate or receive a phone call. Add significant value to customer ser

Service

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Dialers

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How to Compose Ads Campaigns from Ads Manager Pivot

Compose campaigns from Ads Manager PivotFOLDER STRUCTUREAs per the docTAGS: Ads Pivot, Ads ManagerSUMMARYThis article will cover the advanced Build From Table capability which is a powerful tool that allows you to build iterations of Ad Sets and Ads by selecting components/assets from the Ads Pivot

marketing

Knowledge Base Article

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Functionalities

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Rating Scale

The Rating Scale Question enables survey designers to gather organized feedback by allowing participants to evaluate items using a numerical or visual scale. This method is effective for assessing opinions, satisfaction, or levels of agreement along a specified range. The anticipated outcome is a ve

Sprinklr Insights

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Knowledge Base Article

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Survey Questions

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TikTok Discovery

TikTok Discovery is the first step in TikTok content research and strategy.It helps you understand what’s trending before you publish—across hashtags, keywords, audio tracks, and creators.By surfacing real-time trends, TikTok Discovery enables you to see which hashtags, keywords, and audio are gaini

Sprinklr Insights

Insights

20.10

Updated Article

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Tiktok