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Getting Started with Insights Hub

Insights Hub features four tabs for efficient navigation. The tab structure offers a seamless and organized way for users to navigate and interact with insights, promoting efficiency and user-friendly access to valuable information. Note: Work with your Success Manager to get this feature enabled. P

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Configuring Insights Hub

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Vanity URL Permissions

OverviewTo make sure that new users in your Sprinklr environment are set up with the appropriate access and capabilities to access and view content within Vanity URLs, you'll want to ensure that their role is granted the right permissions.This article covers Role-based Vanity URL permissions.  

experience:space

cloud:core

vanity url permissions

marketing

+7

Knowledge Base Article

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URL Shorteners

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Debugging with Twilio

In today's fast-paced digital landscape, effective communication is the key to ensuring smooth operations and delivering exceptional customer experiences. When technical issues arise, having a reliable and efficient system for reporting and resolving them becomes paramount. Twilio, a leading cl

service channels - voice

Service

Knowledge Base Article

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Debugging with Twilio

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Dialer Overview

DialersDialer is basically an automated system that dials a phone number to different customers in order to get them connected with the users or agents. In simpler terms these are phone systems integrated within the software to make outbound calls to potential customers or to connect the customer by

Dialers

Service

Knowledge Base Article

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Dialers

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Manage Macros

Macros are used to execute multiple actions on an entity with a single click. Macros can be used to make multiple changes to entities at once, creating efficiencies in your workflows.Within Macro Management, you can edit, clone, or delete a macro. Also, you can audit the activity performed on a Macr

experience:space

cloud:core

Insights

release:N-A

+13

Knowledge Base Article

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Macros

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Create a link asset

Create a link asset Follow the below steps to configure the link asset to be shared with customers for deflection to live chat :Click on link asset on your Deflection Page.In the asset editor enter an asset Name and Description. Refer to field descriptions for more information on the Asset specific

Service

Knowledge Base Article

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Configuration Steps

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Compose Meta Advantage+ Catalog Ads

With the "Support of Catalog in Advantage+ Catalog Ads" feature, you can now create dynamic product ads for Facebook and Instagram even when the post type is single image. By leveraging this feature, you can efficiently promote your products to relevant audiences, enhancing the effectiveness of your

26.1

marketing

Updated Article

26.4

+1

Knowledge Base Article

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Facebook Ad Formats

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Home Screen Header

1. Brand Logo ImageThis can be changed directly from builder from the Styling section. We cannot insert any text next to the brand logo, If you wish to have text next to the logo then please modify the image itself to contain the text. Image RequirementsTransparent BackgroundHeight: 32px . Width wil

Service

Knowledge Base Article

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Home Screen

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X Discovery

X Discovery helps you discover and analyse real‑time trending topics and conversations on X. X Discovery helps you stay on top of what people are talking about in real time. You can spot emerging trends across topics and posts then dig deeper into individual posts to understand why they’re gaining t

Knowledge Base Article

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Twitter

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Google Analytics 4 FAQs

What is the frequency of the Data Fetch of Google Analytics 4 in Sprinklr?Data is updated in every hour in SprinklrCan I still have my data mapped to Ad Entities if I don't publish through Sprinklr Web Analytics?Yes, If you have unique identifier present in your Ads at any level. Sprinklr will

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Creator IQ Account Addition

OverviewSprinklr now supports a native integration with CreatorIQ, allowing you to:Connect your CreatorIQ account to Sprinklr using an API keyAPI Key can only be provided by Creator IQ support by reaching out to them at support@creatoriq.com or sales@creatoriq.com Subscribe to specific CreatorIQ cam

26.1

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Creator IQ

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Product import/export configurator

Leverage the enhanced product import/export configurator to optimize and streamline the bulk import/export of your products. ​Sprinklr provides you the capability to bulk import/export your products. However, uploading products manually can be time-consuming and error-prone due to the manual steps i

Insights

Product Export Configurator

Product Import Configurator

Knowledge Base Article

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Products

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Getting Started for Workforce Managers

As a Workforce Manager, your role is crucial in ensuring that the right number of agents are available at the right times to meet service level agreements and maintain operational efficiency. This guide provides an overview of the key tasks you'll be managing.Manage Work Types and PresetsSet up

Service

Knowledge Base Article

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Getting Started for Workforce Managers

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Sprinklr Social: Value Realization Dashboard

Value Realization Dashboards helps you to measure business outcomes and take appropriate action. For each product, a summarized list of the many Use Cases (Primary Business Use Case) that highlight Sprinklr’s most important capabilities, demonstrate value and lead to Positive Business Outcomes(PBO).

experience:space

feature:reporting

Pbuc Value Dashboard

social

+9

Knowledge Base Article

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Standard reporting dashboards

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Manage Request Dashboards

Request Dashboards provide administrators and agents with streamlined access to various types of requests, including Time Off, Shift Trade, and Shift Bid requests. Administrators can configure custom Request Dashboards to review and manage requests through approval and rejection workflows. Using the

Sprinklr Service

Service

Updated Article

26.4.1

Knowledge Base Article

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Other Configurations

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How to Setup an Engagement Dashboard for Ad Comment Moderation via API Columns

Manage your team's response workflows from organized dashboards and get access to the right tools to deliver the best possible customer experience.​Engagement Dashboards within Sprinklr provide a way to manage your team's response workflows from organized dashboards. Sprinklr allows you to

marketing

Ad Comment Moderation

Advertising

Knowledge Base Article

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Engagement Dashboard Setup for Ad Comment via Columns

RS
How to Customise Grading Tiers in the Creative Management App?

Customizing grading tiers in your Creative Management App can enhance how you assess and manage your team’s performance. This guide will show you how to tailor these tiers to better fit your project's needs and team dynamics, ensuring more accurate evaluations.Note: If you haven't yet expl

marketing

Knowledge Base Article

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Brand Creation in Creative Management App

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Evaluation Auto Unassignment Report

The Evaluation Auto Unassignment Report tracks evaluations that are automatically unassigned from auditors after the due date. It helps identify cases where system-assigned evaluations were unassigned due to time constraints or other factors. When you create a new widget in a reporting dashboard usi

Service

Knowledge Base Article

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Detailed Report Glossary

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WordPress as a Listening source

By adding WordPress as a Listening Source, you can listen to and learn from WordPress data in real-time. ​WordPress is a content management system with a huge number of available plugins, widgets, and themes. One of the most popular content management system solutions in use, WordPress is used by mo

Insights

Knowledge Base Article

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Web Sources

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Multiple Agent Scoring

In conversations where multiple agents participate, evaluating individual contributions accurately can be challenging. To address this, Sprinklr has introduced enhancements to its AI Scoring mechanism, allowing quality managers to evaluate each agent separately with greater flexibility and precision

Service

Knowledge Base Article

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AI Scoring and Insights