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Sprinklr Service: Patch Changes (18.8.3)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8.3 (October)

SH
Creative Library Autofill Rule Conditions & Actions

Leverage Creative Library Rules to automate filling out Custom Fields in Ads Creative Library.​Using the Creative Library Autofill Rules, advertisers can set certain rules on Ad Creatives before publishing them. This capability improves the Ad Creative configuration process through automation before

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started with Creative Library Rules

RS
Adding a WhatsApp Account

This feature allows brands to seamlessly integrate their WhatsApp Business Account with Sprinklr. Once connected, the account can be used to send WhatsApp surveys and perform other actions within the platform, enabling streamlined communication and customer engagement directly through WhatsApp. Admi

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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WhatsApp Distribution

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Email Notification Management in Sprinklr

Overview The Email Notification Management feature in Sprinklr allows administrators to selectively block specific types of email notifications from being sent to selected users or user groups. This ensures better control over communication and helps avoid unnecessary or irrelevant email clutter for

social

Social - SES

Governance - SES

Knowledge Base Article

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Others

RS
Channel Overview - Email

The Channel Overview - Email Report offers a detailed summary of key metrics for the email channel, including case summaries, email summaries, response times, first response times, average handling times, resolution times, current backlog status, and daily email volumes. You can also deep-dive to un

Service

Knowledge Base Article

 • 

Detailed Dashboards

RS
Sprinklr Mobile and Tablet Application Homepage

The Sprinklr Mobile App Homepage for Quality Manager (QM) and Conversational Analytics (CA) personas is the first screen you see when you open the Sprinklr mobile or tablet app. It provides a centralized, real-time view of quality, performance, and customer conversation insights through configurable

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

Supported Features

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Access New Third Pane Experience for Outbound Columns

What is New Third Pane Experience for Outbound Columns?The New Third Pane Experience for Outbound Columns provides a snapshot overview of the message and allows you to perform Quick Actions. Actions available may vary depending on the type and status of the message. You can access the enhanced Messa

Engagement - SES

access

Third Pane

social

+3

Knowledge Base Article

 • 

Message Third Pane

RS
How to Apply QA Checklists in Ads Composer

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​Campaign QA checklist serves as a crucial tool for verifying essential campaign details such as objectives, budgets, timelines, and ad types. By automating this process, you can enhance governance and streamline the approva

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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Ads Composer Application

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Leadership Dashboard

This report summarizes the overall Inbound and Outbound call center performance that are necessary for a leadership view.​Inbound KPIsTotal Calls Funnel ViewThis is a funnel level view of all the major call centre KPIs for a quick reference.​​​​Call Count - Total Inbound Calls that landed to the IVR

Service

Knowledge Base Article

 • 

Standard Inbound Voice Dashboards

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How to Create a Custom Audience from User Profiles to Exclude Detractors

Target relevant audiences and approach them with the right content at the right time for more reach and effective conversions.​Customer experience matters, and the best way to ensure it is by reaching the right audience with the right message at the right time. Brands communicate and collect first-p

marketing

Smart Audience Engine

Create Ad Segment

Audience Segments

+1

Knowledge Base Article

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Using Segment in Ads

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CreatorIQ Integration with Sprinklr Reporting

Overview Influencer marketing is a core part of modern brand strategy. CreatorIQ helps brands discover, manage, and measure influencer campaigns, while Sprinklr Reporting enables unified measurement across social channels. The CreatorIQ–Sprinklr Reporting integration allows brands to analyze influen

26.1

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Creator IQ

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Backfilling Email Messages After Account Reactivation

When you reactivate a mailbox account in Sprinklr after it has been disconnected (for example, due to authentication errors or password changes), Sprinklr performs a backfill to retrieve missed emails.Backfilling is strictly limited to emails from the Inbox folder.Emails from other folders, includin

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Review Before Contacting Support

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WhatsApp Message Template Guidelines

Message templates are reviewed daily by a Meta team. We are committed to responding to template submissions within 48 hours, excluding weekends and holidays.RejectionsIf your message templates have been rejected, it may have been for one of the following reasons.Formatting is incorrectProofread your

marketing

WhatsApp Message Template Guidelines

WhatsApp Message

Message Template Guidelines

Knowledge Base Article

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WhatsApp Message Template Guidelines

RS
Gallery Editor

Navigate to the Gallery Editor From Gallery Management, double-click on the Gallery preview.Overview of the Gallery Editor#TermDescription1Designer TabCustomize design experience through standard WYSIWYG controls. Change layout, card type, etc. Your Gallery will dynamically up

experience:space

Display - SES

release:N-A

gallery data tab

+10

Knowledge Base Article

 • 

Gallery

RS
How to Create Auto-Discovery Compliance Report?

This article provides a comprehensive guide on how a user can create discovery compliance reports. You will learn step-by-step instructions on accessing the necessary tools and configuring them to generate tailored compliance reports that meet your specific needs.​Note: If you haven't yet explo

marketing

Knowledge Base Article

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Compliance Reports

RS
Insights Hub on Sprinklr Mobile and Tablet Application

The Insights Hub on the Sprinklr mobile and tablet application helps you discover, analyze, and collaborate on key business patterns directly from your device. It enables you to explore insights, understand their underlying drivers, track trends, and discuss findings with your team without switching

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Supported Features

RS
Sprinklr VoiceConnect Quickstart Guide

To start using Sprinklr VoiceConnect with the Sprinklr Service (CCaaS) platform, you must complete five key configuration steps. All setup tasks are performed within the Sprinklr VoiceConnect Persona App.  This guide walks you through the required steps to enable secure and reliable voice communicat

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

 • 

Get Started with Sprinklr VoiceConnect

SH
How is a story created?

Grouping of articles under a particular storyThe title and content of a news article are the two main entities that decide the story to which an article will be added. Thus, for every article entering the Sprinklr database, the title and content of the article are analyzed using our advanced AI algo

Insights

Knowledge Base Article

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Media Stories

SH
Create and Use LinkedIn Lead Forms

LinkedIn Lead Forms allow you to collect leads from your LinkedIn ads and come pre-filled with LinkedIn profile data on potential leads. You can create lead forms for LinkedIn directly within Sprinklr and also download complete and accurate leads. This will allow you to seamlessly and efficiently re

marketing

Knowledge Base Article

 • 

LinkedIn Advanced Capabilities

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Advertising Crisis Switch

You can activate the Crisis Switch within Sprinklr Marketing (Ads) to instantly shut down your advertising activities for all or selected ad accounts across channels. On activating this capability, all your Paid Initiatives, Ad Sets, and Ad Variants for selected accounts will cease to run.If you wou

marketing

Advertising

Knowledge Base Article

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Ads Crisis Switch