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How to Create an Intent Model: A Step-by-Step Guide

To learn about Intent Model, see What is an Intent Model?Before You StartWe recommend using the Default Issue Type Intent Model that has already been created by default rather than creating a new one.Steps for Creating an Intent ModelOpen the Conversational AI Persona App and go to "AI Tools&qu

Service

Knowledge Base Article

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Set Up NLU Based Intents

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Compose Facebook Click-to-WhatsApp Ads

You can use WhatsApp as a destination for your Facebook Conversion or Traffic campaigns within Ads Composer. Clicking on the ad call to action (Send WhatsApp Message) will send users from their Facebook feed to the WhatsApp chat where they can engage with your business.Use CasesCustomers can directl

marketing

Knowledge Base Article

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Facebook Ad Formats

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Sprinklr Copilot for Social - Creative Insights

OverviewCreative Insights enables social media teams to move past basic metrics and uncover the reasons behind content performance. By examining creative factors such as tone, theme, product emphasis, and visual style, Sprinklr Copilot for Social reveals what genuinely connects with your audience.Th

Publishing - SES

social

Sprinklr Social

Social - SES

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Knowledge Base Article

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Social Copilot

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Permissions required to access journey facilitator

In this article, you can find what permissions are required to execute the different steps of a Journey. Permissions for creating a CampaignTo create a campaign or modify an existing one, you will need following permissions under:Setup > Campaign​​Permissions required for Audience ManagementTo cr

Service

Knowledge Base Article

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How to enable Journey Facilitator in Sprinklr environment

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Smart Approvals

Smart Approvals assists campaign managers while approving the content. While engaging with customers, users can publish posts via approval paths through Sprinklr AI. Smart Approval helps brands avoid the risk of inappropriate content getting approved. It generates flags to approve with respect to co

Publishing - SES

Smart Approval

Smart Approvals

social

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Knowledge Base Article

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Leverage AI in publishing

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Deployment Settings

Before we beginBefore we look at Deployment Settings and how it is configured, it is important to know about Issue Types.OverviewAfter you have created your dialogue tree bots and FAQ bots, you need to deploy them. To do this, go to the Deploy section. The function of the deploy section is to assign

Service

Knowledge Base Article

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Define Bot Orchestration Strategy

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Skill-based assignment in voice campaigns

With the skill-based assignment, you can ensure the assignment of calls/cases to agents equipped with particular skill-set as in real life, thus, reducing the AHT by 5% to 10%.Skill-based assignment works in the following way:1. Assign skills to agents: Seamlessly assign skills to the agents or a us

campaign management

Sprinklr Service

Service

Agent Skills

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Knowledge Base Article

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Skill Based Assignment in Voice Campaigns

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Customize Queues Dashboard Using Record Manager

The Queue Monitoring screen is a centralized, real-time dashboard that allows supervisors to monitor work queues, view the agents assigned to those queues, and track their current statuses and states. You can configure and manage the Queues Monitoring dashboard through the Record Managers screen wit

Knowledge Base Article

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Queue Monitoring

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Placeholder Text

Placeholder Text simplifies the creation of personalized surveys by enabling you to insert dynamic information, such as previous responses, metadata, or contact details, directly into question titles. This allows survey questions to be context-aware and more engaging for respondents. By reflecting r

Sprinklr Insights

26.1

Insights

New Article

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Knowledge Base Article

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Survey Logics

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Manage Tagging

Tagging allows you to place a visual indicator next to the profile, message, or case in the Sprinklr platform. These visual cues act as an attribute and let you quickly identify the type at a glance. With a quick view, you will be able to tell who your tagged profiles, messages,

experience:space

Delete Tagging

Edit Tagging

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Knowledge Base Article

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Message tags

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Reporting

You can create a Widget in Sprinklr Reporting to view reporting data on Live Stream.View the total inbound message count for a Live StreamView the count of unique users who participated in a Live StreamView inbound messages along with the message count, sender name, date, and timeView the email IDs,

Service

Knowledge Base Article

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Stream Chat

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Calibration Reporting

Auditor-wise Calibration ReportThis widget offers valuable insights into the alignment between an auditor and a calibrator. Alignment is calculated by the percentage of checklist items where the auditor's and calibrator's evaluations exactly match (either scores or responses, based on the method sel

Service

Knowledge Base Article

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Calibration Reporting

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Compose Nextdoor Ads

Nextdoor is a social channel that lets local residents and neighborhoods connect and converse about their communities. The site is active in over 160,000 neighborhoods in the United States, Netherlands, UK, Germany, and France. Local and corporate businesses offering services, discoun

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marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Ads Publishing

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Sprinklr Insights: 18.8 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product tit

marketing

Insights

social

Sprinklr Insights New Features

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release_note

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v18.8 Summer Release (August)

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Configure Agent Copilot Widget in Sprinklr Care Console

After completing the configuration of Agent Copilot in AI+ Studio, you must add the Agent Copilot widget in the Sprinklr Care Console. This ensures agents can interact with Copilot directly from their case-handling interface.  Follow the steps below to configure the Agent Copilot widget: 1

Knowledge Base Article

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Configure Agent Copilot Widget in Care Console

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Voice Campaign Management View

Sprinklr's voice campaign management can help ensure high conversion rates through targeted outreach. Create a customized campaign with efficient dialer algorithms to ensure high productivity.Voice campaigns contain a high level of customizability regarding how the customer can be reached, how

campaign management

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Knowledge Base Article

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Viewing a Voice Campaign

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WhatsApp Marketing Messages API (MM API)

Sprinklr supports sending WhatsApp marketing messages (HSM marketing templates) through the Marketing Messages API (MM API). This API is an enhancement to the default WhatsApp Cloud API and is purpose‑built for marketing use cases. The MM API provides automatic delivery optimization to improve messa

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Sprinklr Service

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WhatsApp Marketing Messages API

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Reporting Metrics Supported in All Cases Views

This article contains the list of various metrics and dimensions supported in the All Cases tab. List of Metrics Supported in All CasesScreen Recording Count: The number of cases in which a screen recording is attached or captured. This typically reflects how many user sessions, issue reproductions,

Sprinklr Service

New Article

26.1.1

Knowledge Base Article

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Cases & Calls

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Agent Copilot Capabilities

Once the Agent Copilot widget is configured in your Care Console, it becomes available for agents during customer interactions. The widget offers a set of AI-driven capabilities designed to improve response accuracy, reduce handling time, and assist agents in real-time. Note: Contact your Success Ma

Sprinklr Service

Agent Copilot

Updated Article

26.4.1

Knowledge Base Article

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Agent Copilot Capabilities

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Compose TikTok Ads

Tap into this major social channel to grow your business and connect with new audiences.​With over 1 billion active users worldwide, advertising on TikTok allows you to reach diverse audiences worldwide. Being one of the most downloaded apps in the world, you can seamlessly build engaging and intera

26.1

Updated Article

26.4

Sprinklr Marketing

Knowledge Base Article

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Publish TikTok Ads