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How to set up and use Theme Tags?

Theme Tags can be used across the Listening module to group and use multiple Themes at once. They can be used as –Filters in dashboardsDimensions in widgetsFilters in alertsConditions in rulesUsing Theme Tags as filters in the dashboardsTheme Tags can be applied as a filter at the dashboard level, s

Insights

Theme Tags

Knowledge Base Article

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Using Themes

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Types of Macros

OverviewMacros in Sprinklr can be used to execute multiple actions with a single click on a Case, Outbound Message, Inbound Message, Asset Manager asset, User Generated Content Asset, task, or profile. Macros can be used to make multiple changes to entities at once, creating efficiencies in your wor

experience:space

marketing

Insights

article:howto

+6

Knowledge Base Article

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Macros

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Managing Content

Before You BeginOnce you've added Content Sources to your bot's knowledge base, you can then manage them effectively.Overview​When managing uploaded content sources, you have various actions at your disposal. Hover over the Options icon on the left of your content source, then choose:​Options availa

Service

Knowledge Base Article

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Setting up FAQ+ bot

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Use Cases of Video Calls

Virtual ConsultationAllow store visitors to have virtual consultation with remote agents by opening chat page on store devices (eg- consult with tele optometrist for eye exam)Video CommerceMake shopping more personalized and hassle free by letting customers get on a video call with in-store agents.

Service

Knowledge Base Article

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Video Call

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About the Creative Details Pane

Creative Details PaneYou can manage your Ad Creatives from the Creative Details pane and take several actions. In this article, we will guide you through the various capabilities available within the Details pane of the Creative Library.To Navigate to the Creative Details PaneClick the New Tab 

marketing

Knowledge Base Article

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Creative Details Pane

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Global Fallback Settings

Before You BeginGlobal fallback will occur if a user reply node is configured and an invalid response is triggered by the user after all local fallbacks are exhausted.OverviewAs implied by its name, a global fallback can be triggered on any user reply node in case of an invalid user response. You ca

Service

Knowledge Base Article

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Fallback Settings

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Reference Guide for Sprinklr Service

Welcome to Sprinklr Service. This is your go-to guide with essential resources to get you started.Getting StartedAre you not sure where to start? Explore our detailed guides to find everything you need to start with Sprinklr Service.​Getting Started with Sprinklr Service​​Sprinklr Service Glossary​​

Service

Knowledge Base Article

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Reference Guide for Sprinklr Service

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Sprinklr Marketplace: A Unified Way to Manage Integrations

The Sprinklr Marketplace is a centralized directory of all integrations supported by Sprinklr. It provides detailed information for each app, including whether it is Free or Paid, functionality, installation steps, screenshots, and documentation links. Marketplace offers a unified way to integrate

Platform

New Article

26.4

Knowledge Base Article

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Sprinklr Marketplace

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Workflow Update Rules in Sprinklr

Keeping things nice and organized is great for any business. The same goes for saving precious time on routine work which could be easily replaced by well-orchestrated “conveyor belt” processes. Sprinklr workflow automation is, by all means, a lifesaving and efficient feature to surely get ahol

Workflow Update Rules

marketing

Insights

social

+2

Knowledge Base Article

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Rule Engine

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Telegram Channels and Groups

PersonaPublishing & Engagement AgentsCommunity ManagerSocial Media ManagerUse CaseMonitor / listen to what is being discussed in the Telegram Group, at minimum the Telegram Group.Analyze the message within the Telegram group, and derive sentiments (positive, natural, negative) out of the same. L

social

Telegram Channels and Groups

Knowledge Base Article

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Telegram

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Stop Loss Strategy Group FAQs

How often does the AI look at the data and make the decision to Pause/Activate Ads by Stop Loss?Every 15 minutes.If the Rolling Stop Loss is set for 1 day, will it look at the past 24 hours or from 12 a.m. midnight?It will look at data from 12 a.m. midnight based on Account Time Zone.Is it possible

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Sprinklr Marketing 20.2.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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Voicemail/Answering Machine Detection for Dialer Calls

Answering Machine Detection (AMD) is a technology used in telecommunications to identify whether a call has been answered by a human or a machine, such as an answering machine or voicemail system. This technology plays a crucial role in optimizing communication strategies by determining the appropri

Service

Knowledge Base Article

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Answering Machine Detection

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Grab YouTube Live Chat messages

Introducing Live Chat EngagementWe are excited to announce a significant update for Sprinklr's YouTube capabilities: the ability to fetch live chat messages. This new functionality enhances your interaction capabilities, making it easier to stay connected during live events.What’s New?Live Chat

social

Knowledge Base Article

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Engage with messages from YouTube

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Citrix Media Offloading in CTI

Citrix Media Offloading enhances voice quality for agents using Citrix Virtual Desktops by processing audio locally on the agent’s machine instead of routing it through Citrix servers.Key BenefitsImproved voice quality for agents in Citrix environmentsReduced latency, echo, and jitter for clearer co

26.1

marketing

Insights

social

+3

Knowledge Base Article

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Citrix Media Offloading

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Add a Vanity URL

A vanity URL is a unique web address that is branded for marketing purposes. It is easy to remember, share and can be used for publishing. Sprinklr supports two types of vanity URLs: Sprinklr Vanity URLs and third-party Vanity URLs which can be created with the pro domain of a URL shortener. Sprink

experience:space

cloud:core

vanity urls

article:howto

+5

Knowledge Base Article

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URL Shorteners

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Import training datasets using FPDI

Brands desire greater authority over their Text Classification training datasets. ​They prefer to have their data scientists create the training datasets themselves, determining which message variations to include, rather than relying on suggested messages from social and website sources. Additional

Insights

ai studio

Knowledge Base Article

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Import Training Datasets Using FPDI

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Case Level Quality Report

​The Case-Level Quality Report monitors evaluations performed on cases and relevant case-level data. It allows you to track cases with pending evaluations, re-evaluations, and specific case details while also providing the ability to visualize evaluation data across different case interactions.The C

Service

Knowledge Base Article

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Detailed Report Glossary

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Agent Performance Digital

The Agent Performance Digital Report provides comprehensive insights into an agent's performance across various digital channels such as chat, email, and messaging platforms. It tracks key metrics like response time, which measures how quickly agents respond to customer queries, and resolution time,

Service

Knowledge Base Article

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Detailed Dashboards

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How to Apply Custom Fields to Ads using Reverse Naming Conventions

Automatically update your custom fields and reduce the average workflow duration using reverse naming conventions.​When building Ad Campaigns in native, users will often follow a naming convention, but when the Ads get auto-imported into Sprinklr no Custom Field tags will be applied to them, which m

marketing

Knowledge Base Article

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Advanced Use Cases