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When to use Home Page?

Quickly glance through the team performance over the last 24 hoursThe performance of the agents is shown on the home page for last 24 hours, including case volume, response times, customer satisfaction scores, and other information. Supervisors can use this data to better understand how their agents

Service

Knowledge Base Article

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How to use Home Page?

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Extract ERD – Data Model & Relationship Documentation

This document provides an overview of the Extract Entity Relationship Diagram (ERD) for all Voice, Digital, and Agent data extracts. The ERD shows the physical data model created from the available extracts and acts as the primary reference for understanding how data connects across domains. It expl

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Extract ERD

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How to use Topics in dashboards?

Topics act as a source to input and run various analyses on the fetched mentions and get granular actionable insights.Steps to add Topic on the dashboards using Topic NameOpen the dashboard in which you want to add a Topic or create a new dashboard.Inside the dashboard or widget filter, apply Topic

Insights

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Using Topics

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Budget/Pacing Anomaly Detection

Budget Anomaly Detection provides real-time alerts through email and platform notifications when anomalies in budget/end date or pacing is detected. It automatically detects issues like budget deviations, pacing deviations or changes in end dates that could lead to overspending and notifies us

marketing

Knowledge Base Article

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Ad Campaign Optimization

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Customer Initiated Video Call

Journey #1Customer calls when agent already assignedTwo separate error messages will be displayed to the customer if there are distinct errors for the microphone and camera. In the images below, one error message is for the disabled microphone permission in the browser, while the other error message

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User/Agent Journey

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Adding Text and Media to the Survey

The Add Text and Media feature in the Survey Builder allows you to easily incorporate text, images, and videos into your surveys, enhancing both their visual appeal and usability. This versatile content block can be used to:Offer clear instructions or guidance to respondentsReinforce branding with l

Sprinklr Insights

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Text and Media

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Capabilities and Limitations for Major Social Channels

Below is detailed summary of Sprinklr's supported capabilities and functionality by different social channels.​Facebook​FeatureActionDesktopMobileNotesGeneral CapabilitiesPage (Global / Local)AuthenticateYesNo​URL to native account pageAuthenticateYesNo​Business Manager AccountAuthenticateYesNo

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social channel capabilities

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Channels

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How to Configure Approval Workflows for Ad Campaigns & Creatives

Approval Paths can use a combination of Approval Queues, Tiered Approvals, and Rules to provide governance over your Ads. Below, we'll explore how you can define and automate approval paths for Ads to ensure that it adheres to your team's workflow and approval requirements.​ In this a

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

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Advanced Use Cases

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Adding a SMS account

This feature allows brands to seamlessly integrate their SMS Business Account with Sprinklr. Once connected, the account can be used to send SMS surveys and perform other actions within the platform, enabling streamlined communication and customer engagement directly through SMS.Business Use CasesFa

Sprinklr Insights

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SMS Distribution

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Daily Share Limits Configuration and Enforcement for Advocates on LinkedIn and X

OverviewDaily Share Limits allow administrators to control how many posts an advocate can share per day on LinkedIn and X (erstwhile Twitter). This helps prevent oversharing, protects brand reputation, and ensures advocates distribute content responsibly across their social networks. The limit is ap

Advocacy - SES

Sprinklr Social

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Social - SES

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Content Administration

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Reporting on Video Calls

Video call is a feature that allows brands to make one way or two way video calls on web/mobile. By creating reporting widgets, you can measure the performance of video calls and analyze how it helps brands in providing a more engaging connection with customers.To configure a reporting widgetClick t

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Module Wise Use Cases

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Reddit Ads Reporting Dimensions

Leverage this detailed list of all Reddit Dimensions available in Sprinklr's Ads Reporting to operate the reporting dashboard better.Reddit dimensions in Ads ReportingThe table below helps you to understand the Reddit Channel Dimensions and descriptions along with thier corresponding Dimension name

marketing

Knowledge Base Article

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Reporting and Analytics

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Compose Facebook Social and Political Ads

Leverage social and political ads from Facebook to publish ads related to sensitive social and political topics and make more conversions by attracting more audiences. Social and Political issues are sensitive topics that are heavily debated and seek to influence public opinion. Hence, Facebook requ

marketing

Knowledge Base Article

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Facebook Ad Formats

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Third Pane Activation

Third Pane Activation controls which third pane is shown to which users. This allows administrators to tailor contextual information based on personas, roles, user groups, or individual users.You can create multiple third panes for the same entity. Third Pane Visibility determines:Which third pane o

Knowledge Base Article

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Third Pane Visibility

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Reporting on Alerts

Sprinklr provides reporting on alerts using the following metrics and dimensions. Dimensions/MetricsDescriptionAlert NameThis is the name of the alert.Alert Created TimeThis is the time at which the alert is created in Sprinklr.Alert ModuleThis is the module for which the alert is created. Alerts Co

social

Reporting - SES

Social - SES

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Alerts in Reporting

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Workflow Logic Elements

The following topics are available in this article:Update PropertiesDecision BoxGo To Node Add Loop Node Break Loop NodeCall Another Guided WorkflowEmbed Guided WorkflowBusiness Hour Check Various Fields in Business Hour NodeEnd Current WorkflowEnd Execution Import Template ​OverviewThis article

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Guided Workflow Canvas

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Sprinklr Integration with Salesforce Service Cloud

Salesforce cases can be created, linked, and monitored directly in Sprinklr. Care agents have immediate visibility of the progression and status changes of cases and the opportunity to make updates along the way. Collaboration between agents and social teams is enhanced as cases exchange hands, with

marketing

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social

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Overview

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Upgrade to HTTP/2 or HTTP/3

If you are currently using HTTP/1.1, upgrading to HTTP/2 or HTTP/3 is highly recommended. This upgrade introduces substantial advancements over HTTP/1.1, such as optimized website performance and a seamless user experience. Upgrading to HTTP/2 or HTTP/3 will help optimize your website's speed,

Knowledge Base Article

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Troubleshoot & FAQs

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Creating a Dataset

This module allows you to design personalized reporting dashboards to evaluate survey outcomes based on their unique requirements. It offers more flexibility than the conventional per-question analytics feed, which presents a static, non-adjustable perspective. With this feature, you can choose pert

Sprinklr Insights

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20.10

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Custom Reporting of Multiple Survey Projects

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Overview of Agent Copilot Architecture

The Agent Copilot is built on a modular and scalable architecture. It is designed to manage user interactions and deliver intelligent responses using a combination of AI services and Sprinklr capabilities. This section provides a detailed overview of the core components and how they work together to

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Introduction to Agent Copilot