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Cookie Consent and Analytics Tokens in Live Chat

Live Chat supports cookie consent–based behavior to help organizations respect user choices while they interact with their website or app. When this feature is enabled, the website passes the user’s consent to Live Chat via the embed code during initialization. Sprinklr then manages analytics based

Service

Knowledge Base Article

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Cookie Consent and Analytics Tokens

SH
Video Call Quality Management

OverviewThe feature introduces enhanced value to video calls between agents and customers by extracting valuable insights. When engaged in video calls, a transcript gets generated. This transcript is then analyzed by an AI model, yielding valuable insights that can be utilized by agents. Video calls

Sprinklr Live Chat

Service

Knowledge Base Article

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Additional Features

SH
Use Cases for Stats Import

SUMMARYThis article covers use cases of stat import and its value.PersonaAds Media Manager and Insights Analyst wants to be able to see all data in one place to analyze which ads are performing wellAds Media Manager and Insights Analyst wants to be able to identify the lifetime value of a userAds Me

marketing

Knowledge Base Article

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Getting Started

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UTM Manager

What is UTM? UTM refers to "Urchin Tracking Module" parameters. UTM parameters are tags added to URLs in order to track the source, medium, campaign, and other relevant information about a link's origin and the context in which it's being clicked.   UTM parameters are used in digit

marketing

Publishing - SES

Social - SES

UTM Manager

Knowledge Base Article

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Web Analytics

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Version History of Knowledge Base Articles

Version History is a helpful feature in a knowledge management system that allows users to keep track of changes made to articles over time. Each time an article is saved, a new version is created, and the previous version is saved in the Version History.You can view edits to the body, title, and co

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Version History

SH
Beneficiary and Payer Information for Regulated Countries in Meta Ads

To comply with Meta's advertising policies, advertisers targeting certain countries may need to complete beneficiary and payer verification. This process helps verify the identities of individuals or organizations that benefit from or pay for the ads. In some cases, advertisers m

26.1

marketing

New Article

20.10

+2

Knowledge Base Article

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Facebook Advanced Capabilities

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Overview of Advocate State Transitions & Workflows 

Advocate State Transitions and Workflow in an advocacy program refer to the various stages and actions that advocates go through after onboarding the platform and during their engagement with the program. Importance:  These state transitions and workflow help program administrators track and manage

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Advocacy User Management

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Lead and Lead Events

The process of gathering and analyzing accurate data from various sources to find answers to research problems, trends and probabilities, etc., to evaluate possible outcomes is known as Data Collection. Data ingested in the platform can be used to create either leads or lead events.Lead EventA lead

Importing Profiles

Service

Knowledge Base Article

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Connectors in Data Collection

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Advanced Retry Strategy

OverviewAdvanced retry strategies allow for more granular control over the retry times based on specific call outcomes and attempts. A set of conditions and actions can be defined that determine when and how often to re-dial a lead or customer in an outbound calling campaign. Hence, the system can i

Service

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy

RS
Export Voice Recording using Data Connector

The Data Connector Export feature in Sprinklr enables voice administrators to automate the extraction and export of voice recordings (e.g., .wav, .mp3) and their metadata. With an intuitive UI and no dependency on backend setups, you can create, manage, and schedule extracts on-demand or at regular

Service

Knowledge Base Article

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Voice Recordings

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Privacy Workflows

In order to operate one of the Privacy Cloud's four options for Data Subject Rights, you must use Sprinklr's Workflow Engine (also referred to as Privacy Workflows) to apply the actions. There is a default workflow in place for each of the options listed under the Data Subject Rights within the

marketing

Insights

article:howto

social

+2

Knowledge Base Article

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Privacy Guides

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Manage Request Dashboards

Request Dashboards provide administrators and agents with streamlined access to various types of requests, including Time Off, Shift Trade, and Shift Bid requests. Administrators can configure custom Request Dashboards to review and manage requests through approval and rejection workflows. Using the

Service

Knowledge Base Article

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Other Configurations

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Create Shift Change Request

Prerequisites for creating Shift Change requests:Workforce Management should be enabled for the environment.Shift Change Policies must be assigned to agents.Agents must be part of published Schedule Scenarios.Create permission under the Shift Change Request section and View permission under the Agen

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Create Shift Change Requests

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Nextdoor Ads Reporting Dimensions

Leverage this detailed list of Nextdoor dimensions for reference when accessing portal data and campaign information in Sprinklr.​​Note: Nextdoor ad accounts cannot be added directly in Sprinklr. To add a Nextdoor ad account, please contact Support and provide your account access token. Our team wil

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Dimensions

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Manage Content Marketing Task Notifications

Email notifications for task updates include a link for the entity associated with the task. This allows you to open the entity related to the task directly, without opening the task first. For example, if the task is associated with a message, the message link will open the Outbound Message Third P

marketing

Task

Workflow Engine

notifications

Knowledge Base Article

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Advanced Task

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Product Insights Machine Learning (NLP)

Product Insight Machine Learning or Natural Language Processing (NLP) helps in driving changes in customer experience. Understanding how your customers behave and what they think about your Brand helps to identify opportunities. These in turn improve customer experience by gathering insights that he

Insights

Knowledge Base Article

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Engines

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Instagram Hashtag Manager: Introduction & purpose

Measure social media impact through hashtag listening and curate content that resonates more with your audience. ​Hashtags play a crucial role in amplifying the reach & engagement of your brand’s social media content. Hashtags are used to categorize the content for our audiences with similar int

Insights

Knowledge Base Article

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Introduction

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How to Create and Use Ads Macros

​Macros in Sprinklr Marketing (Ads) streamline your workflow by allowing you to implement multiple changes across entities with a single click. You can create and save macros tailored to different ad entities, enhancing efficiency in campaign management. Automate manual actions instantly across mult

marketing

Advertising

Knowledge Base Article

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Configuration

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How to Organize Ads Dashboards with Folders

You can manage your respective dashboards in a more organized way using folders. The folder makes it easy to view and manage all the dashboards that are created by you or shared with you in one place. You can create new folders to keep your dashboard organized.Tip Using folder ca

marketing

Knowledge Base Article

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Dashboard

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Generate Thumbnails for Videos Using AI

Sprinklr is introducing AI+ Thumbnails, an AI-powered feature that automatically selects the most relevant and visually appealing frames from your videos, highlighting key moments that best represent your content. This update offers you an AI-powered alternative to traditional thumbnails, while also

26.1

Publishing - SES

social

Sprinklr Social

+3

Knowledge Base Article

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Sprinklr AI+