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What are Requests and Request Forms

Request Forms Sprinklr's Request Forms is an effective way to gather ideas for new marketing campaigns or content. You can create a request form in Sprinklr and kick-start your marketing intake process by sharing it with the requesters to submit new ideas which can later be converted to campaig

marketing

Request Forms

Requests

Knowledge Base Article

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What is Request Management?

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EU Member Targeting Restrictions for LinkedIn

As of December 15, 2021, LinkedIn has restricted European Union (EU) member targeting for new Sponsored Messaging campaigns. This is due to the ruling released by the European Court of Justice (ECJ) on November 25, 2021, determining that native inbox advertising requires direct marketing consent und

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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How to Bulk Import Ads for Analysis Purposes

Bulk Importing Ads is an efficient way to create multiple ads in the Ads Manager. This makes campaign launches faster by allowing you to effortlessly scale capabilities that would add value to the different stages of the Advertising workflow. In this article, we will guide you through the use case f

marketing

Knowledge Base Article

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Configuring Bulk Imports

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Ads Composer Section 4: Creatives

In the Creatives section, you can define the creatives that will go in the ad variant. Creatives created in the Creative Library and those used in past ads are available for selection. You can also create new creatives from scratch.1. Click on Add another creative to get started.​2. You can choose c

marketing

Knowledge Base Article

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New Campaign Creation

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Quality Management Capabilities

Sprinklr's Quality Management CapabilitiesCase Analytics ViewView Case Conversation, Case Information, AI Scoring all in one screen while Manually Evaluating Cases. Detailed explanation on Case Analytics View can be found here .Omni-channel CapabilityOmni-channel interaction view of the case co

Service

Knowledge Base Article

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Quality Management

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Entity Studio - An Overview

Entity Studio is Sprinklr’s no-code data modeling and application framework that allows organizations to define, manage, and operationalize business data directly within the Sprinklr platform. ​It provides a structured way to: Create custom data models Define relationsh

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Entity Studio - An Overview

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Bulk Disable Generative AI Features in Sprinklr

Sprinklr provides Generative AI (AI+) capabilities across multiple product modules. These capabilities are governed through centralized, partner-level controls to support compliance, security, and operational requirements.This article explains:How to disable all Generative AI features across your en

Sprinklr AI+

marketing

Insights

social

+4

Knowledge Base Article

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Global Level Control

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Use Cases of AI Creative Insights

SUMMARYThis article covers the use cases and value of AI-Powered creative insightsPersonasThe Ads Media Manager wants to be able to see how many ads are aligned and not aligned with the individual best practiceThe Media Manager wants to be able to see which element is working best for different cont

marketing

Knowledge Base Article

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Getting Started

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Dialer Visibility and Sharing

OverviewDialers are tools that help contact centers make outgoing calls. Different types of dialers work in different ways, like dialing numbers automatically or showing customer details before the call. When it comes to sharing, it’s important to know who can see and use the dialers. The way you sh

Service

Knowledge Base Article

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Dialers

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Conversational Analytics Reporting

Reports allow you to track the performance and adoption of all Conversational Analytics features. The widgets are customizable and can be modified. A drilldown feature is available for the widgets to get further details. You can apply the dashboard and widget-level filters by clicking on the Filter 

Service

Knowledge Base Article

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Reporting

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Create and Use Profile Tags

Profile tagging allows you to place a visual indicator next to the social media account in the Sprinklr platform. These visual cues act as an attribute of the social media account and let you quickly identify the type of profile at a glance. With a quick view, you will be able to tell who

article:howto

social

stage:final

Knowledge Base Article

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Tags

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Support Policy

Support Policy for Sprinklr Mobile SDKsSDK version structure At Sprinklr, the mobile SDK version number is composed of MAJOR.MINOR.PATCH, increment each of those based on the following: MAJOR version — When major changes are made to the SDK, includes major refactoring, breaking changes, infra upgrad

Service

Knowledge Base Article

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Support Policy

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Introduction to Supervisor Copilot

Supervisor Copilot is a generative AI-powered assistant designed to simplify and elevate contact center supervision. Through a conversational interface, supervisors can access real-time operational insights, perform primary root cause analysis (RCA), and ask day-to-day operational queries using natu

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Supervisor Copilot

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Generative AI-powered Zero Shot Entities

OverviewYou can now leverage zero shot entity detection through Generative AI in bots, allowing for entity detection based on the entity name and description without predefined examples. This feature works similarly to keyword detection but uses Generative AI to identify entities dynamically, enhanc

Service

Knowledge Base Article

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GenAI-Based Intents and Entities(Zero Shot)

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18.2 Key Changes in User Experience

Usability is the key focus for Sprinklr this year, and we continue our efforts toward making Sprinklr simpler, better, and consistent. There are some exciting major changes in the 18.2 release, where users will experience a change in platform appearance and behavior.Launchpad ChangesWe are delighted

18.2 Key Changes in User Experience

18.2 UX Changes

Insights

social

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Knowledge Base Article

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v18.2 Winter Release (February)

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Case Monitoring Actions

Live Case Monitoring includes several features that enable supervisors to monitor cases more effectively and take timely, targeted actions. In addition to monitoring the real-time data displayed upfront, supervisors can filter the Case Monitoring screen to focus on the information most relevant to t

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Case Monitoring

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Confirmed Appointment Node in IVR

The Confirmed Appointment Node in Sprinklr IVR is used to finalize and notify customers and agents about a scheduled appointment. It also provides flexible options for appointment modes (VideoChat or Voice Callback) and supports reminders, notifications, and guided workflows for modifications.This g

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Configure Slot Based Appointment Booking through IVR

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Omnichannel Handover Protocol

Sprinklr will enable any external 3rd party Bot to participate in a conversation with the customer on any of the Modern Messaging channels like Twitter, WhatsApp, Sprinklr LiveChat, etc. This capability makes it possible for a brand to use an external or their own Bot for handling automated response

Knowledge Base Article

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API

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Rating Scale

The Rating Scale Question enables survey designers to gather organized feedback by allowing participants to evaluate items using a numerical or visual scale. This method is effective for assessing opinions, satisfaction, or levels of agreement along a specified range. The anticipated outcome is a ve

Sprinklr Insights

26.1

Insights

20.10

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Knowledge Base Article

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Survey Questions

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Listening Persona App

Sprinklr being an exhaustive platform can be overwhelming for a new user to navigate, utilize, and optimize to its full potential. To solve this, Sprinklr brings forth the new Listening and Benchmarking Persona app. The new persona app is aimed to impart a more simplified and user-friendly experienc

Listening Persona App

Insights

Knowledge Base Article

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Onboarding Module