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Sprinklr Copilot for Advocacy Capabilities in Reporting Dashboards

OverviewSprinklr Copilot for Social on the Reporting screen helps you analyze performance, summarize dashboards, and get platform assistance — all through natural language. It supports two core capabilities: Reporting (insight generation) and Sprinklr Assist (product guidance). Simply ask a question

Advocacy - SES

Sprinklr Social

New Article

Social - SES

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Knowledge Base Article

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Sprinklr AI+ in Advocacy

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What are Audit Checklists/Evaluation Forms

In Quality Management, both Manual Audit Checklists and Automated Checklists are built on the same underlying framework and use a common entry point through the Checklist Builder. While both are applied differently in manual and automated workflows, their structure, creation flow, core configuration

Service

Knowledge Base Article

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Audit Checklist Builder

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Search for an Asset in Asset Manager within Distributed

You can leverage asset search functionality within the Distributed environment to quickly identify assets for your search criteria. This article will take you through the steps to achieve the same.Steps to Control Search Assets based on Asset Properties via Distributed Control PanelYou can set or up

Search for an Asset in Asset Manager within Distributed

Search for an Asset within Distributed

social

Search for an Asset

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Knowledge Base Article

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Assets (Distributed Admin)

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Overview of Data Extracts

Data Extracts are structured datasets that provide raw, event‑level information from different parts of the platform, such as voice interactions, IVR journeys, callbacks, queues, case journeys, macro applications, agent activity and many more. They provide granular, raw event‑level data and metrics

Knowledge Base Article

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Overview

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Impressions and Reel Plays Deprecation and Introduction of Views Metric

Starting April 21, 2025, Instagram will deprecate several Impressions and Reel Plays metrics and introduce new Views metrics at both the post and account levels. This article outlines these changes and shares Sprinklr’s recommendations to help you smoothly transition your reporting practices.​Deprec

social

Knowledge Base Article

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Instagram Reporting Changelog

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Publish Ads in Threads from Sprinklr

Meta has expanded Threads advertising to all eligible advertisers globally, allowing businesses to reach audiences in a new, conversational environment. This guide walks you through the steps to publish ads in Threads using Sprinklr's Ads Composer, including how to set up your campaign, choose the r

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marketing

New Article

20.10

+2

Knowledge Base Article

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Create Facebook Ads

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Fetching Data through API Payload

Reporting is a fundamental feature available across all Sprinklr products that help visualize data through standard and custom dashboards. By leveraging reporting data sourced from Sprinklr, you can store, centralize, and visualize data, which, in turn, helps make informed decisions. One of the most

Service

Knowledge Base Article

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Reporting Use Cases

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Product Insights dashboard FAQs

Get answers to the most frequently asked questions about Product Insights dashboards.Can I share my Product Insights dashboard with external users, i.e. who do not have their accounts in Sprinklr?Yes, you can share your Product Insights dashboards with other users (non-Sprinklr) via External Links.

Insights

Frequently Asked Questions

Product Insights Dashboards

Product Insights FAQs

Knowledge Base Article

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FAQs

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Notifications and Email Templates

This article provides a comprehensive guide to managing notifications and email templates for the Reward Engine in Advocacy. It includes details about notification types and email templates and step-by-step guidance on enabling and customising these features to improve user engagement. Email Templat

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Notifications and Email Templates

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Add or Remove from Queues Node

IntroductionThe “Add or Remove from Queues” node allows addition or removal of messages and cases from directly within the dialogue tree. Some examples where you can use the Add or Remove from Queues Node in your Dialogue trees include -Automatically assign cases to specific queues based on set crit

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Custom Widgets Overview

Custom widgets can be integrated with the external systems/ APIs to provide a different way to represent data that helps agents to resolve queries quicker without switching between tabs and to ensure that agents get the most important information at the right time using internal/external systems.​CR

Service

Knowledge Base Article

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Custom Widgets

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Who is a Supervisor ?

Who is a Supervisor ?Organizations across the globe need certain people to plan, organize and monitor the day to day operations taking place within different teams. Apart from that, these people engage with a set of people, understand their problems and guide them so that they can provide their best

Service

Knowledge Base Article

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Introduction to Supervisor Console

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X (Twitter) Asset Templates

Before you startYou can find the Twitter API documentation for direct messages on this link. 1. Quick ReplyIntroduction:Quick replies let businesses prompt people with simple, guided ways to reply to a Direct Message, by choosing from a list of options or prompts to enter specific text values. Steps

Service

Knowledge Base Article

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Service Channels

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FAQs on Similar Cases

Below are some frequently asked questions regarding similar cases:​What are the languages in which Similar Cases work?Currently, the Similar Cases capability is available in the English language only.​Can Similar Cases be enabled for a few users?Yes, Similar Cases can be enabled for some selected us

Service

Knowledge Base Article

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Similar Cases

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Sprinklr Unified Platform & Cross-Products: Patch Changes (19.5.2)

Sprinklr's latest release introduces a host of enhancements and innovative capabilities designed to empower your business in crafting impactful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release: Note: The

marketing

Insights

social

Service

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

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Get familiar with actions you can perform on Accounts & Account Groups

This article discusses individual Accounts and Account Groups, and the various actions that can be performed on accounts.This article will cover adding accounts, sharing accounts, giving access permissions to accounts, adding custom account properties, creating account targeting in the SAM, and deac

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cloud:core

Insights

release:N-A

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Knowledge Base Article

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Account

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Blogs/websites as a Listening source

By adding blogs/websites as a Listening source, you can listen to and learn from blog/website data.​Sprinklr supports Blogs/Websites as one of its multiple Listening Sources. Blogs are discussions or informational websites published on the World Wide Web consisting of discrete, often informal diary-

Insights

Knowledge Base Article

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Web Sources

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Blogs/Websites as a Listening Source

By adding blogs/websites as a Listening source, you can listen to and learn from blog/website data.​Sprinklr supports Blogs/Websites as one of its multiple Listening Sources. Blogs are discussions or informational websites published on the World Wide Web consisting of discrete, often informal diary-

Insights

Knowledge Base Article

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Web Sources

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Generating Personalized Links Using Profiles

This functionality enables you to generate customized and trackable links for every contact, making it easier to create survey links specifically designed for individual respondents based on their profile information and metadata. You can choose from individual Profiles, Profile Lists, or more advan

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Personalised Links

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Troubleshooting Steps

Microphone settingsMake sure apps have access to the microphone.​​ Note: Add the microphone if you don't see it after updating Windows 11. Give your apps permission to use it. Here's how: Select Start > Settings > Privacy & security > Microphone, and ensure Microphone access i

service channels - voice

Service

Knowledge Base Article

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Telephony Services Troubleshooting