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Scheduled Exports of the Editorial Calendar

In this article, you will learn how to set scheduled exports from the editorial calendar for repeating time intervals and save time by automating the export process.To Schedule an ExportClick the New Tab icon. Under the Sprinklr Marketing tab, switch to the Marketing section, then click Editorial Ca

Editorial Calendar

marketing

Scheduled Exports

Knowledge Base Article

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Scheduled Exports

RS
Reporting on Insights

You can generate reports on insights by utilizing Social Analytics and Standard Entity metrics and dimensions. Additionally, you can incorporate custom metrics, created during the configuration of insight groups, to further enhance the depth and specificity of your insights reports.Standard Entity G

Service

Knowledge Base Article

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Reporting

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Sprinklr Insights Generative AI Use Cases

Sprinklr Insights provides Generative AI capabilities that help users explore data, find important patterns, understand issues, and organize themes without needing advanced technical skills. These capabilities make it easier to review large amounts of information, summarize key points, and identify

Sprinklr AI+

marketing

Insights

social

+3

Knowledge Base Article

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Sprinklr Insights Generative AI Use Cases

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Yotpo Capabilities and Limitations

Account AdditionCapabilityDescriptionNoteYotpo Account AdditionYesSame Yotpo Storefront cannot be added across multiple workspaces in a partner. API LimitationYotpo Account Re-AdditionYesRe-addition of same account (which is already added on Sprinklr once) is not possible. API LimitationPublishing C

social

Knowledge Base Article

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Capabilities and Limitations - Yotpo

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Ad Comment Moderation for Facebook

Learn about the new Facebook comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.What Comments can we get?What actions can we take?The table below provides you with information about the types of comments that can be fet

marketing

Ad Comment Moderation

Facebook

Advertising

Knowledge Base Article

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Facebook

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Who receives the Task Notifications?

Understand who all received notifications for all the tasks generated by the workflow engine across campaigns, sub-campaigns, outbound messages, media assets, and requests.Notification Preferences — Task Descriptions TaskDescriptionReceiver Controlled by Notification PreferencesTask Creation and Ass

marketing

Task

notifications

Knowledge Base Article

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Advanced Workflow

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Permissions related to publishing

To make sure that the new Users in your Sprinklr environment are set up with the appropriate access and capabilities to create and view messages within the Publisher, you may want to ensure that their roles are granted the right permissions. This article covers details about role-based Publishi

experience:space

Publishing - SES

article:howto

Publishing Permissions

+8

Knowledge Base Article

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Know More

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AI Creative Insights Best Practices by Channel

SUMMARYThis article lists all the best parctice rules that is configured to understand if the creatives align with channel best practicesRules for aspect ratio for different channelsChannelMedia TypeAspect RatioLinkedInImageAspect Ratio is 1.91:1 or 1:1 or 2:3 or 4:5LinkedInVideoAspect Ratio is 16:9

marketing

Knowledge Base Article

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Functionalities

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How to create Events?

Events can be programs launched by the brand which are promoted as a part of a brand's marketing activities. Events are usually time-bound, and there can be multiple promotional sub-campaigns to cater to a series of events that together form a larger Marketing Campaign. For example, the events

marketing

Event

Knowledge Base Article

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Configuration & Setup

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Ads Creative Library Roles & Permissions

Ads Roles and Permissions for Ads Creative Library are crucial in managing organizational access efficiently. This article will explain in detail the permissions for the Ads Creative Library, outlining both enabling actions and restrictive measures to ensure effective campaign management.In this art

marketing

ads creative library

Roles and Permissions

Advertising

+2

Knowledge Base Article

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Ads Creative Library

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Actions with Inbound Rules

Actions are executed on the inbound message or the profile associated with the message. In this article, we'll look at each Inbound Rule Action type and the specific actions within those action types:Assign a Message to a User/Queue:Assign a Message to User/Queue Actions are actionable tasks on

social

Knowledge Base Article

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Inbound rules

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Evaluate Reporting Data with Summaries

Summaries are mathematical functions that you can apply to numeric columns in a report. Apply summaries to find the sum, average, minimum, or maximum value. Summaries evaluate data and show subtotals for each report widget, plus a grand total for all data in the widget. No need to write a formula to

social

Reporting - SES

Summaries

Social - SES

Knowledge Base Article

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Advanced Features

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About Vanity URLs

A vanity URL is a unique web address that is branded for marketing purposes. It is easy to remember, share and can be used for publishing.Sprinklr supports two types of vanity URLs: Sprinklr Vanity URLs and third-party Vanity URLs which can be created with the pro domain of a URL shortener. Sprinklr

experience:space

cloud:core

vanity urls

vanity urls general

+3

Knowledge Base Article

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Vanity urls

RS
Configure API Node in Sprinklr IVR

The Configure API node in Sprinklr IVR enables integration with external systems to fetch data and execute actions. This guide provides a step-by-step configuration process and explains each technical field and parameter in detail.PrerequisitesBefore configuring the API node in IVR, ensure the follo

Service

Knowledge Base Article

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How to Setup Business Logic

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Troubleshooting Errors in Voice Reporting

List of some errors and misinterpretations observed in Voice divided by the categories.GeneralChallengeSolutionGetting this error message , " Widget not able to populate more than X rowsReduce time range to populate the dashboardAgent/Agent Group filter not working on call countUse "All Pa

Service

Knowledge Base Article

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Common Errors in Reporting

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Omnichannel Queue Report

The Omnichannel Queue Report delivers a unified, contact‑level view of workload performance across voice and digital channels. It calculates and visualizes key operational, service, and workforce metrics at both Parent and Child workload levels, ensuring consistent measurement across all interaction

Knowledge Base Article

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Detailed Report Glossary

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Reddit capabilities and limitations

Get familiar with all the capabilities and limitations of Reddit as a social channel.Reddit hosts online conversations among more than 330 million monthly users in nearly 150,000 active communities. With its broad reach, extensive user base, and diversity of conversation, Reddit offers a unique oppo

social

Service

Knowledge Base Article

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Capabilities and Limitations

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Voice Campaign Management

Track all the voice campaigns in a single view. Sprinklr's voice campaign management can help ensure high conversion rates through targeted outreach. Create a customized campaign with efficient dialer algorithms to ensure high productivity.Voice campaigns contain a high level of customizability rega

campaign management

26.1

Sprinklr Service

Voice Campaigns

+4

Knowledge Base Article

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Voice Campaign Creation

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Estimated wait time in Skill based routing

How you can leverage estimated wait time and handling time for cases to improve case resolution time and overall customer satisfaction.You can view and share an expected wait time with your customers for a case or a message in the Assignment Work Queue. This information is sent out to customers via

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Additional Use Cases

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AI+ Studio Feature Access Management for Social Listening & Benchmarking

AI+ capabilities are governed through AI+ Feature Access Record Manager in the AI+ Studio. This configuration allows admins to enable or disable specific AI-powered capabilities and control which users can access them. Depending on the feature, permissions may be controlled at either: Customer Level

Knowledge Base Article

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Sprinklr AI+