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Configure Set Priority Rank Node in Sprinklr IVR

The Set Priority Rank node lets you prioritize certain customer calls within your IVR flow. Some brands need to give faster attention to customers with urgent issues or specific characteristics. By assigning a priority value to a path in the IVR, you can ensure that callers with critical needs reach

Service

Knowledge Base Article

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How to Setup Business Logic

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Boolean Query

In Sprinklr, Boolean operators can be used with keywords to create a research query that will help you fetch all the relevant mentions and conversations around any topic or brand. What are Boolean operators?Boolean operators are used to connect search terms for creating a logical phrase. Using them,

Insights

Knowledge Base Article

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Sprinklr Insights Glossary

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Sprinklr AI+ powered Drilldown Summarizer

In this article, you will learn how to summarize and generate themes of conversations at any data point using AI+ Summarizer. ​Drawing insights by drilling-down at any data point can be a tedious task, as there might be a lot of mentions to go through. Sprinklr AI+ powered Summarizer empowers users

Sprinklr AI+

Sprinklr AI+ Summarizer

Insights

Sprinklr AI+ powered drilldown Summarizer

Knowledge Base Article

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Sprinklr AI+

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Manage Tagging

Tagging allows you to place a visual indicator next to the profile, message, or case in the Sprinklr platform. These visual cues act as an attribute and let you quickly identify the type at a glance. With a quick view, you will be able to tell who your tagged profiles, messages,

experience:space

Delete Tagging

Edit Tagging

article:howto

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Knowledge Base Article

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Tags

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How to add more Instagram hashtags when your quota has reached its limit

Learn how you can free up your Instagram hashtags quota to add more Instagram hashtags.The Hashtag search for Instagram allows you to find public photos and videos tagged with a hashtag relevant to you or your brand. You can add up to 30 unique hashtags on behalf of an Instagram Business or Creator

Insights

Knowledge Base Article

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Best Practices

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Allowing Multiple Sessions for Supervisors

The Multiple Sessions feature in Sprinklr empowers users to manage and monitor multiple active sessions simultaneously across different windows or tabs. It is particularly valuable for supervisors and managers who need to oversee various aspects of customer interactions in real-time. By enabling mul

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Sprinklr Service

New Article

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Knowledge Base Article

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Allowing Multiple Sessions for Supervisors

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How to Create and Use Ads Macros

​Macros in Sprinklr Marketing (Ads) streamline your workflow by allowing you to implement multiple changes across entities with a single click. You can create and save macros tailored to different ad entities, enhancing efficiency in campaign management. Automate manual actions instantly across mult

marketing

Advertising

Knowledge Base Article

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Configuration

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Bot Message Feedback in Live Chat

The Bot Message Feedback feature enables users to provide real-time reactions to individual bot messages using intuitive thumbs-up (like) and thumbs-down(dislike) icons. This feedback is stored at the message level and integrated into reporting dashboards, allowing brands to assess sentiment, identi

Sprinklr Service

20.7.1

20.10

Service

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Knowledge Base Article

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User feedback on bot messages

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Setting Up Transaction Fields (Global Level)

Transaction fields capture and store key metadata from each customer interaction, such as transaction type, product details, and interaction date. The values stored in these fields help personalize survey distribution, analyze customer interactions, and generate custom reports. These fields help bus

Sprinklr Insights

Insights

New Article

20.10

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Knowledge Base Article

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Global Settings

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Instagram Post Preview Changes

Important UpdatePost previews for certain inbound Instagram posts will be available via a Click to View option starting October 1, 2025.Beginning October 1, 2025, Meta will deprecate the oEmbed API endpoint, which impacts how Sprinklr displays previews for some Instagram posts. For these posts, inst

social

Channels - SES

Social - SES

Knowledge Base Article

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Instagram Post Preview Changes

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Community Management Persona App

Centralize your engagement and community management efforts by bringing in all your dashboards into the Community Management persona app. You can leverage the persona app overview page to get a top-level summary of how much people are engaging with your brand and your responses. This article detail

Community Management Persona App

Community Management

Engagement - SES

persona app

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Knowledge Base Article

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Getting started with Social Engagement

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Campaign Dashboard

Modern marketers employ an artistic sensibility and a scientific approach to data and analytics. The Standard Campaign Dashboard reconcile these qualities by providing you with visually appealing and easy-to-read displays of key marketing metrics. By tracking metrics on a daily, weekly, and monthly

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Reporting - SES

Social - SES

Knowledge Base Article

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Standard reporting dashboards

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Setting Up Triggered WhatsApp Distribution (Standard & Conversational)

The trigger-based WhatsApp distribution feature enables the automatic delivery of ad-hoc or conversational surveys based on specific events. By configuring predefined triggers from external systems, businesses can automatically send WhatsApp surveys to customers. This approach allows for immediate o

Sprinklr Insights

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Insights

20.10

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Knowledge Base Article

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WhatsApp Distribution

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Setting Up Response Custom Fields

Survey Response fields can serve to hold external metadata for every response, which can be utilized during the analysis of the survey results.Business Use CaseCapturing Location-Specific Feedback with Response Custom Fields: Organizations with multiple locations can enhance their customer feedback

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Survey Response

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17.7 Usability Updates in Presentations

From 17.7 onwards, users will experience some usability features on Sprinklr. All new presentation slides generated will by default support multiple charts instead of one chart at a time, as aligned to the dashboards from which they are generated from. Further, presentations will support rolling sta

Export Reporting Dashboard as Presentation

Display - SES

Generate Presentation

Integrate Presentations in Reporting

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Display

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How to Access Care Console Layout Manager?

To get access to the care console layout manager assign the relevant permissions of record page builder to your user.​Roles and PermissionsBy going through global roles, we can select all the permissions under the category of 'Record Page Builder' and get access to care console layout mana

Service

Knowledge Base Article

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Introduction to Agent Desktop Layout

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Supervisor Custom States in CTI

In CTI, supervisors can view agent custom states configured using the User State Builder, enabling them to monitor detailed and meaningful agent activities directly in the Supervisor Console.Custom states represent granular agent activities derived from standard states such as Idle or After Call Wor

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marketing

Insights

social

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Knowledge Base Article

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Supervisor Custom States

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Journalist and Publication Detailed Dashboards

The Journalist and Publication dashboard yields crucial and deep actionable insights in the following four tabs:OverviewFollowers' AnalysisFollowers' AffinitiesContent AnalysisWe will discuss each of these tabs in detail in this article.Navigating to Journalist/Publication Detailed DashboardFollow t

Insights

Knowledge Base Article

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Journalist and Publication related

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Voice Unleashed: Exploring Sprinklr's Dynamic Connectivity Options

​In the field of advanced connectivity, Sprinklr emerges as an industry leader with its comprehensive range of connectivity options. In this enlightening article, unveil the power of Sprinklr's dynamic solutions, offering unparalleled flexibility, and control over your Voice Infrastructure. Del

service channels - voice

Service

Knowledge Base Article

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Different Connectivity Options

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Simplified Deployment Settings

IntroductionIn this article, we will explore the simplified deployment settings in Conversational AI and discuss how to use them effectively, focusing on the new streamlined process for deploying and undeploying dialogue trees.Benefits of Simplified Deployment SettingsThe new simplified deployment s

Service

Knowledge Base Article

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Define Bot Orchestration Strategy