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How to Configure Ads Day Parting

Dayparting is primarily driven by legal regulations where brands in certain business categories aren’t allowed to run ads during certain days and hours. For example, Liquor brands can’t run ads during the night in the UK.Strategy Group allows you to schedule your ads for different days of the week a

marketing

Knowledge Base Article

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Getting Started

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Sprinklr Service: Patch Changes (18.5.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.5.2 (July)

RS
Sprinklr Co-pilot for Benchmarking Dashboard

The Benchmarking Assistant is designed to address the relevant questions across standard use cases for your outbound content, helping you formulate marketing strategies compared to competitors.With the Benchmarking Assistant, you can leverage Sprinklr’s generative AI to obtain answers to the most pe

Insights

Knowledge Base Article

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Sprinklr AI+

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Create Sub-cases linked to a Case in Care Console

Streamline customer support issues by associating multiple sub-cases with a case to enable parallel work by multiple teams.Agents can use macros or guided workflows to create sub-cases. The sub-cases created are linked to the cases enabling back-and-forth navigation between the case and sub-cases. C

Service

Knowledge Base Article

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Handling Sub Cases in Agent Desktop

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Compare Care Strategy dashboard

How quickly marketers respond to consumer feedback significantly impacts customer perception and loyalty to the brand.90% of brand marketers surveyed said responsiveness and the ability to respond to needs and feedback are critical to a good customer experience. Good customer responsiveness can help

Insights

Benchmarking

Knowledge Base Article

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Standard Dashboards in Benchmarking

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Create a Task Macro

Macros are used to execute multiple actions on an entity with a single click. You can apply task macros to tasks to take multiple actions the same way you can with other entity types. Macros allow you to create efficient task workflows, taking multiple actions on a task at once. While creating Task

experience:space

Insights

release:N-A

social

+9

Knowledge Base Article

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Macros

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Add, Manage, Remove Delegates in Distributed

Distributed users can now add delegates who can work within the Distributed platform, abiding by the permissions given by the distributed user. The delegate invited by the user to the platform can access some/all the accounts for which the Distributed user is the Account Owner. The capability of the

social

Adding a Delegate in Distributed

Delegate in Distributed

Social - SES

+2

Knowledge Base Article

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Governance (Distributed Admin)

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Introduction to Keyword Lists

Keyword Lists allow you to create and save a custom list of keywords or phrases. Once created, keywords lists can be used in –Dashboards: To include or exclude conversations based on a set of keywords Topics & Themes: To quickly include or exclude a long list of keywords with OR or AND operatorR

Insights

keyword lists

Knowledge Base Article

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Keyword Lists

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Account Health Alerts in Engagement Dashboards

Enhancements to Engagement DashboardsWe’re thrilled to announce updates to the Engagement Dashboards, introducing improved functionality for managing accounts with impacted statuses. These changes enhance visibility and provide seamless navigation to investigate and resolve issues with accounts.Key

social

Account Health Alerts - SES

Social - SES

Knowledge Base Article

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Account Health Alerts

RS
Sprinklr Unified Analytics Solutions

Advertisers often need a single solution that delivers a comprehensive view of paid, owned, and earned media, especially on social platforms. Sprinklr unifies paid, owned, and earned performance data within a single, AI-powered platform that provides marketing teams with complete visibility, consist

marketing

Knowledge Base Article

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Overview

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Customer Initiated Video Call

Journey #1Customer calls when agent already assignedTwo separate error messages will be displayed to the customer if there are distinct errors for the microphone and camera. In the images below, one error message is for the disabled microphone permission in the browser, while the other error message

Service

Knowledge Base Article

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User/Agent Journey

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Create briefs using Sprinklr AI+

In this article, we will learn about how Sprinklr AI+ can assist you with briefing and enhance your briefing experience with various options that are available to you for assistance. With Sprinklr AI+ integration, you can Edit & Review Content and take various Actions on briefs fo

brief templates

marketing

ChatGPT

Knowledge Base Article

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Brief Template Actions

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Sprinklr Copilot for Social - Content Generation and Optimization

OverviewSocial Copilot enhances content creation within the Social Planner by enabling users to generate and optimize textual content such as post captions and comment responses. This feature helps streamline content workflows and improves efficiency in managing social media communication.Currently,

Publishing - SES

Sprinklr Social

New Article

Social - SES

+2

Knowledge Base Article

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Social Copilot

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Generating Dynamic Links

Dynamic Links facilitate the movement of data from your systems to Sprinklr through query strings. This data personalizes surveys and offers context for reporting purposes. You have the ability to create custom fields of different types that send information through dynamic URLs, enabling survey per

Insights

Knowledge Base Article

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Personalised Links

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Sprinklr Copilot - Capabilities for Insights

​Empowering strategic decision-making with AI-generated insights. Overview  Sprinklr Copilot is an advanced Research Assistant feature that can be used to identify relevant themes and generate insights from a global repository of Listening Data. Powered by generative AI technology, Sprinkl

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Sprinklr AI+

RS
Adding Text and Media to the Survey

The Add Text and Media feature in the Survey Builder allows you to easily incorporate text, images, and videos into your surveys, enhancing both their visual appeal and usability. This versatile content block can be used to:Offer clear instructions or guidance to respondentsReinforce branding with l

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Text and Media

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Budget/Pacing Anomaly Detection

Budget Anomaly Detection provides real-time alerts through email and platform notifications when anomalies in budget/end date or pacing is detected. It automatically detects issues like budget deviations, pacing deviations or changes in end dates that could lead to overspending and notifies us

marketing

Knowledge Base Article

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Ad Campaign Optimization

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Upgrade to HTTP/2 or HTTP/3

If you are currently using HTTP/1.1, upgrading to HTTP/2 or HTTP/3 is highly recommended. This upgrade introduces substantial advancements over HTTP/1.1, such as optimized website performance and a seamless user experience. Upgrading to HTTP/2 or HTTP/3 will help optimize your website's speed,

Knowledge Base Article

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Troubleshoot & FAQs

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How to Apply Naming Conventions in Ads Composer

To use Naming Convention in Ads Composer, you need to have a Naming Convention set up in Tools & Settings. For more info, please check this article.Naming Convention for Campaign Name1. Under Campaign Name, select Use a Naming Convention to use a predefined campaign name.2. Select a naming conve

marketing

Knowledge Base Article

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Create & Manage Campaigns at Scale

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Reorder Tasks and Sub-Tasks in Task Sheet View

OverviewYou can use a drag-and-drop feature to change the order of Tasks and Sub Tasks in the Task Sheet. To use this feature, you’ll need to select the relevant row(s) in the Task Sheet and then drag and drop the Tasks where you want them. You can drag and drop multiple Tasks at once. If the sele

PM_POPULAR_2

marketing

PM_TASK_SHEET_VIEW_2

Knowledge Base Article

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Task Sheet Advanced Use Cases