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Create event rules

In Sprinklr, the Rule Engine can be used to configure rules to automatically take action on various entities when the desired conditions are met. Rules act as an if-then statement: if a specific scenario is met, then a specific action will take place. Rules are completely customizable, allowing you

marketing

Event

Rule Engine

Knowledge Base Article

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Event Rules

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Introduction to Retry Strategy

Retry strategy refers to a systematic approach used in outbound voice campaigns to manage unsuccessful or unanswered calls. It involves defining rules and parameters for retrying failed or unconnected calls at a later time. By implementing a retry strategy, organizations can increase the chances of

Service

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy

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Blueprint Overview

Blueprints play a crucial role in Sprinklr's platform by providing standardized configuration templates for implementations. This knowledge base article provides an overview of Blueprints, their purpose, and their significance in streamlining the configuration process. What are Blueprints? Blue

marketing

Insights

social

Service

Knowledge Base Article

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Blueprints

RS
Escalation Criteria

Escalation criteria define the conditions under which a case should be escalated. You need to define time-based escalation criteria to automatically reassign unresolved cases to an escalation assignee once the escalation time has passed.PrerequisitesTo access Close Loop Feedback, you would need Prog

Insights

Knowledge Base Article

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Setting Up Closed Loop Feedback

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Configure File Operations Node in AI Deployment Pipelines 

The File Operations Node introduces a standardized way to manage files within AI+ Studio pipelines. It enables you to: Upload static files directly into the pipeline for consistent and reusable inputs. Convert existing variables such as text, URLs, B

26.1

Sprinklr Service

marketing

Insights

+3

Knowledge Base Article

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Use-Case Deployments

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Snapchat Smart Budget

Snapchat Smart Budget automatically optimizes your campaign budget by distributing it across ad sets. It helps you get the best possible performance based on your selected delivery optimization and bid strategy.This article explains how to enable Smart Budget for supported Snapchat campaig

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Custom metrics in Media Monitoring & Analytics

Custom Metrics allows you to create your own derived metrics using standard reporting metrics. These custom metrics can be used to collect and analyze data that reporting does not track automatically. Custom Metrics offer the capability to build dynamic metrics based on industry-standard norms and v

Insights

Knowledge Base Article

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Data related

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Voice Account

Voice Account is the foundational configuration in Sprinklr VoiceConnect. It defines how Sprinklr connects to your SIP provider or telephony infrastructure for handling inbound and outbound voice communication. Create Voice Account Follow the steps below to create a new Voice Account: &nbs

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Voice Account

RS
LinkedIn Connected TV (CTV) Ads

Expand your reach and engage your audience with premium video ads on larger screens using LinkedIn CTV Ads. Leveraging LinkedIn's extensive network of one billion professionals, these ads are powered by valuable first-party data. In this article, you will learn how to enable LinkedIn CTV ads for you

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Add Multiple Account Administrators with Multiple Authorization Tokens (LinkedIn)

Multiple authorization tokens enable multiple users to be recognized administrators for same LinkedIn account within Sprinklr. If one admin’s token becomes invalid—for any reason outlined in this article—the account remains active, allowing other authorized users to continue publishing and engaging

social

Knowledge Base Article

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Getting started

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Edit Your Profile Information (Distributed Users)

IntroductionThis feature allows you to update and manage profile information for the Distributed users. It enables you to keep your profile current and accurate by modifying details such as contact information, profile picture, and language. It ensures that your profile reflects the most up-to-date

Distributed User

Edit Profile Information

User

social

+5

Knowledge Base Article

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Governance (Distributed User)

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Third Pane Layout

A Third Pane Layout is a configurable UI component that opens as a right-side panel within the Sprinklr platform to display detailed information about a record without navigating away from the current page.It allows users to quickly view or interact with contextual record data while staying focused

Knowledge Base Article

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Third Pane Layout - An Overview

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Disabled Account Switching in Facebook DM Replies to Prevent Publishing Failure

Introduction In today's digital landscape, effective communication with fans and customers is key to maintaining loyalty and engagement. A common feature on platforms like Facebook is the ability to send replies to fan comments privately. However, this interaction can be disrupted if you mistak

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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Actions in Engagement Dashboards

Actions in Engagement dashboards help you quickly perform functions on billions of conversations on social media. In this article, you will learn about how to perform column actions in each column that you have added to the Engagement dashboard.Add or Create a Dashboard:To create an Engagement Dashb

actions in engagement dashboards

Engagement - SES

Engagement Columns

Actions

+2

Knowledge Base Article

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Message Actions & Automation

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Response Stream

The Response Stream widget presents a live, updating flow of survey text answers. It shows sentiment, categories, and labels with the exact comments, allowing analysts to investigate feedback within its context, all without exiting the dashboards.Business Use CaseReal‑time verbatim feed: Stream surv

Insights

Knowledge Base Article

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CFM Visualizations

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Use Cases of Appointment Booking

Video ConsultationUsing appointment choice, customers can schedule video calls in pre-defined slots for the purposes of consultation. This consultation can take many forms like coaching/tutoring in the educational sector, telemedicine in the health industry, scheduled promotional product tours in e-

Service

Knowledge Base Article

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Appointment Booking

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Boost Organic Pinterest Posts

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

marketing

Knowledge Base Article

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Boost Pinterest Posts

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Configure Dialogue Tree Tool in Agent Copilot

The Dialogue Tree tool in Agent Copilot lets you design structured, guided conversations. You use this tool to define how an agent asks questions, captures inputs, and passes information to subsequent steps in a workflow.A Dialogue Tree helps:Collect consistent information from usersReduce free-form

Knowledge Base Article

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Supported Tools

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About Automated Bid Multipliers

IntroductionAutomated Bid Multiplier is a feature that helps you manage your advertising budgets more effectively by automatically adjusting your bids based on how different audience segments respond to your ads.​Why is it useful?Saves Time: Instead of manually checking reports and adjusting bids/mu

marketing

Knowledge Base Article

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Setting Up Smart Bidding

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Create Custom Fields for AI Studio

Custom fields offer a significant advantage in that they enable the creation of attributes that may not be present by default in the Sprinklr platform. ​By creating custom fields in AI Studio, you can streamline the organization of your AI projects according to business units and generate correspond

Insights

ai studio

Knowledge Base Article

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Create Custom Fields for AI Studio