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Campaign Summary

This segment validates the number of profiles mapped under each segment of a campaign.Values Plotted:Campaign: Name of the campaign.Segment Id: Name of the segment.Dialer Type: States if the dialer type is Predictive/ preview/ progressive, etc.Unique Profiles: Total number of unique profiles/ custom

Service

Knowledge Base Article

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Reporting & Analytics

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Overview

Agents have the ability to see what users are typing in real-time during a live chat conversation in Care Console. This feature gives agents valuable insight into the user's message before it's even sent, enabling them to prepare a response in advance and ultimately reducing average handli

Service

Knowledge Base Article

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Sneak Peek

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How to Create a Keyword Query?

To learn about Keyword Matcher Query, See What is Keyword Matcher Query?Steps to Add a Keyword QueryOpen the Conversational AI Persona App and go to "Build". Click on "Keyword Queries"To add a keyword query, click on "Add Keyword Query" in the top right cornerSelect &qu

Service

Knowledge Base Article

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Keyword Query

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Conditions applicable with Paid Rule

You can create a Paid rule at the Customer level. To learn about the navigation to Rule Engine, see About the Rule Engine.Steps To create a Paid ruleClick the New Tab icon. Under the Sprinklr Social tab, click Manage Rules within Optimize.In the top-right corner of the Rule Engine window, click Crea

paid rules

social

Rule Engine

Knowledge Base Article

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Paid rules

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Analyzing Followers Network Report

Follower Network Graph displays the top accounts followed by your audience and visualizes the common followers between them. Utilize the graph to discover new and unknown brands or find patterns in common sets of accounts followed by your audience.The graph widget contains clusters of profiles follo

Followers Network Report

Insights

Audience Insights

Analyze Followers Network Report

Knowledge Base Article

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Followers Networks

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Social Analytics - Reporting Summary

What data do you get in Sprinklr?​FacebookTwitterInstagramYouTubeTikTokBrand PostsYesYesYesYesYesComments and RepliesYesYesYesYesYesPrivate MessagesYesYesYesNot supportedNot supportedOther MessagesYesYesYesYesNot supported​What is the latency of each data type to sync in Sprinklr?Post TypeFacebookTw

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Deployment Settings

Before we beginBefore we look at Deployment Settings and how it is configured, it is important to know about Issue Types.OverviewAfter you have created your dialogue tree bots and FAQ bots, you need to deploy them. To do this, go to the Deploy section. The function of the deploy section is to assign

Service

Knowledge Base Article

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Define Bot Orchestration Strategy

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Using Smart Response Compliance in Agent Console and Care Console to ensure brand protection

How Sprinklr’s AI-powered response compliance ensures that each brand response adheres to appropriate business communication protocols and flags the non-compliant responses.Engaging on different social/email channels daily requires a tricky balance between maintaining an authentic voice and followin

Service

Knowledge Base Article

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Publishing Functionalities

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How to Compare Milestone Delays Using Custom Metrics

Compare milestone delays using custom metrics to identify friction in the brand’s workflows and improve the brand’s operations.Use date custom fields as custom metrics in Reporting to identify friction in the brand’s workflows and improve the brand’s operations from the insights gathered through rep

marketing

Reporting

Knowledge Base Article

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Manage Custom Metrics

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Product Insights custom dashboard

You can create a customized Product Insights dashboard to suit your specific requirements. Select any desired widget type and add the required metrics and dimensions to create your own widgets for your custom dashboard.Benefits of using custom dashboardThe custom dashboard is not just aligned to a s

Insights

Knowledge Base Article

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Dashboards

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Advocacy Reporting for Twitter and LinkedIn

When an advocate posts content on a social channel via advocacy, Sprinklr wants to have those posts to be pulled in data and put that in listening, so that admins can analyze the data (likes, comment, shares etc.) and make informed decisions. Since the APIs used in advocacy are public

Advocacy - SES

Advocacy Reporting

social

Social - SES

+2

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Create Guided Workflows using Template Library

IntroductionThe Template Library in Guided Workflows is a powerful feature that simplifies and speeds up the workflow creation process. It offers a curated collection of pre-built, industry-specific templates that can be customized to suit your business needs. Whether you're new to Guided Workflows

Service

Knowledge Base Article

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Guided Workflow Manager

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External Editorial Calendar

You can create and share your Editorial Calendar with other users (non-Sprinklr) via External Links. With this capability enabled, you can sync live changes to the external calendar so that the export will be up-to-date with recent configuration and data changes. Additionally, the link will auto-ref

marketing

About Editorial Calendar

External Link Sharing

External Sharing

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Knowledge Base Article

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Calendar Import & Exports

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.4.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.4.1 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows. ​

New Article

Sprinklr Integrations

26.4.1

Sprinklr Platform

Knowledge Base Article

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26.4.1 Minor Release (10th May '26 Onwards)

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Manage Tagging

Tagging allows you to place a visual indicator next to the profile, message, or case in the Sprinklr platform. These visual cues act as an attribute and let you quickly identify the type at a glance. With a quick view, you will be able to tell who your tagged profiles, messages,

experience:space

Delete Tagging

Edit Tagging

article:howto

+8

Knowledge Base Article

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Message tags

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Block Profanity or Red Flag Key Words (via Rule Engine)

Automate the process of blocking profanity or red flag key words in outbound messages thereby eliminating manual effort for users based on some predefined criteria.Example use case shown below: If the owner of the campaign is “Agency 1” then the visibility of the campaign is set to “Agency 1” User G

marketing

Rule Engine

Knowledge Base Article

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Pre-Publishing Rules

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Deploying Quality Management Persona

To deploy Quality Management in any partner, a support ticket is raised at tickets@sprinklr.com. The partner needs to soecify separately if there is a need to enable Automated QM and Coaching functionalities.Once the persona is deployed, the standard setup from QM can be imported for both Manual and

Service

Knowledge Base Article

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Getting Started with Quality Management

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Manage Master Schedule

The Master Schedule View provides a comprehensive overview of all agents' schedules. This holistic view facilitates tracking traded shifts, days off, and activities. Administrators and Workforce Managers can access the Master Schedule to view ​shifts and days off.Navigate to Master ScheduleFollow th

26.1

Sprinklr Service

20.7.1

20.10

+4

Knowledge Base Article

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Master Schedule

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Get familiar with Listening sources

In this article, we have covered all the sources supported by Social Listening.Social channelsSourceOverviewXSource of Data: Official API - Firehose (All tweets and engagement stats are available in real-time) Coverage: Both Public & Privately owned accounts data are available Latency: Near real

Insights

Listening Sources

Knowledge Base Article

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Social Listening Sources

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Managing Survey Response Overview

Survey analytics are essential for uncovering actionable insights, and the Survey Response Quality Detection feature plays a key role in ensuring data reliability by identifying and flagging low-quality responses. As responses are received across any channel, this feature immediately begins evaluati

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Managing Response Quality