CITIZEN EXPERIENCE MANAGEMENT
Elevate citizen and visitor experiences
Unify government agencies and public service teams on a single AI-powered platform to deliver an interconnected citizen experience while streamlining processes and maximizing efficiency.
Understand citizen and visitor journeys better
Tap into structured and unstructured citizen feedback across 30+ social and digital channels, 400K+ media sources and 1B+ websites and review sites. Understand key trends and flag potential crises proactively.
Enable government agencies to access a consolidated view of citizen/visitor information and interactions, to understand context and drive effective communication in every interaction.
Drive greater public engagement with better-targeted content and journeys. Pre-emptively notify citizens about current and upcoming developments to public services, enhancing transparency and trust.
Streamline workflows and deliver speedy citizen support
Deliver support on your citizens’ preferred means of real-time communication – voice, social or other digital channels. Sprinklr enables teams to hold relevant interactions without losing the vital context of the citizen’s request, no matter the channel.
Identify common issues and drill down into their root causes to inform proactive resolution strategies and preventative measures. Route critical insights to the right team to solve issues and potential crises even before they arise.
Leverage Sprinklr’s Conversational AI-powered chatbots and advanced routing to ensure citizens find the fastest route to answers. With AI-powered assistance for service delivery teams, expedite resolution, minimize waiting times and improve satisfaction.
Measure, monitor and improve public services
Eliminate fragmented technology and data siloes to get a comprehensive view of public service delivery at every level.
Use a powerful AI-powered insights engine to measure public services, understand outcomes and identify areas for improvement.
Empower citizens with self-service portals and digital-first communication channels. Make it easier than ever before for them to access vital services and information.
The world’s most iconic brands choose Sprinklr
Nurturing citizen safety and happiness
“It’s incredibly powerful to use real-time data and alerting to gather the information we need to tackle crime and keep our citizens safe and informed. With Sprinklr’s AI-powered listening products, we’ve identified and prevented hundreds of potentially criminal activities that would have otherwise gone undetected. It’s as if Dubai police force has eyes and ears in all the digital channels we need to be in.”
Major Khalid Al Marri
Director of Social Media Section, Security Media Department, Dubai Police
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Revolutionizing citizen engagement
“Our partnership with Sprinklr marks a significant step towards revolutionizing citizen engagement in Ajman. By leveraging our deep understanding of governmental services and human design, as well as Sprinklr’s advanced CXM platform, we can gain invaluable insights into citizen journeys, enabling us to deliver seamless and personalized services across all digital touchpoints.”
Dr. Ohoud Ali Shehail
Director General of the Department of Digital Ajman
Learn MoreNurturing citizen safety and happiness
“It’s incredibly powerful to use real-time data and alerting to gather the information we need to tackle crime and keep our citizens safe and informed. With Sprinklr’s AI-powered listening products, we’ve identified and prevented hundreds of potentially criminal activities that would have otherwise gone undetected. It’s as if Dubai police force has eyes and ears in all the digital channels we need to be in.”
Major Khalid Al Marri
Director of Social Media Section, Security Media Department, Dubai Police
Learn MoreRevolutionizing citizen engagement
“Our partnership with Sprinklr marks a significant step towards revolutionizing citizen engagement in Ajman. By leveraging our deep understanding of governmental services and human design, as well as Sprinklr’s advanced CXM platform, we can gain invaluable insights into citizen journeys, enabling us to deliver seamless and personalized services across all digital touchpoints.”
Dr. Ohoud Ali Shehail
Director General of the Department of Digital Ajman
Learn MoreSprinklr resources
New Citizen Experience Center of Excellence powered by Sprinklr expected to unify omnichannel citizen experiences across 40 public agencies and 30+ digital channels on a centralized platform.
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