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Modern Care
The world's leading digital-first, proactive customer experience solution.

Explore Modern Care's Products

Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

Explore Modern Research's Products

Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

Explore Modern Marketing's & Advertising's Products

Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

Explore the Platform

Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

Display

Visualize real-time data on command centers, retail signage, stadium screens, and more.

Presentations

Build on-brand, shareable digital presentations that update with real-time data automatically.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

Active Data Retention

Store Sprinklr data for customized time periods to meet business or compliance needs.

APIs

Integrate data and execute processes with external systems using RESTful web APIs.

All Products
33 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Brand Management

Leverage a unified view of the customer to help you protect, grow, and manage your brand

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Suites

Consolidate all of your social media needs on the only unified social suite

Case Management

Streamline case handling to reduce costs and accelerate time-to-resolution

Customer Engagement

Create a frictionless service experience no matter which channel customers use

Ticketing System

Deliver customers to the right agents—so you can reduce cost-per-interaction

Unified-CXM
Customers
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Newsroom
Careers
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Sprinklr Integrations

Sprinklr integrates with the software you already use. Unify your data under one platform — and enable teams across engagement, sales, marketing, advertising, and care to collaborate seamlessly.

Acoustic Exchange

Marketing Automation

This is a universal connector that allows transfer of segments between various solutions in this industry.

Adjust

Marketing Automation

Optimize ad campaigns against Adjust metrics and view Adjust data alongside standard channel metrics when reporting on campaign performance.

Adobe Analytics

Analytics Tools

With Sprinklr's Adobe Analytics integration, marketers can capture multi-channel metrics to understand and optimize campaign performance across the customer journey, from modern social channels to other digital channels like web and mobile apps.

Adobe Experience Manager (AEM)

Digital Asset Management

Seamlessly synchronize Sprinklr and Adobe AEM for easy publishing of your assets and detailed data of your top-performing assets.

Aeris Weather

Data Source

Incorporate near real time Weather data for Advertising targeting purposes.

AppsFlyer

Attribution Tools

Optimize ad campaigns against AppsFlyer metrics and view AppsFlyer data alongside standard channel metrics when reporting on campaign performance.

Aprimo

Digital Asset Management

Seamlessly synchronize Sprinklr and Aprimo for easy publishing of your assets and for detailed data of your top-performing assets.

Arabot

Conversational AI

Connect to the arabot.io intelligent chatbot platform for building a conversational experience to assist your customers and deliver a world-class customer experience, conversing in Arabic and English.

Bazaarvoice

Reviews

Ratings & Reviews

The Bazaarvoice and Sprinklr Connector enables you to monitor and respond to reviews and questions directly from your Sprinklr platform.

Bitly

URL Shorteners

Shorten your published links with Bitly URL shortener and obtain click count metrics.

Bl.ink

URL Shorteners

Shorten your published links with the Bl.ink URL Shortener and obtain click count metrics directly within Sprinklr.

Canary

URL Shorteners

Shorten your published links with Canary URL shortener and obtain click count metrics.

Corezoid

Leverage Corezoid’s process builder to define workflows on customer engagement by connecting to Sprinklr for modern channels.

Coveo

Knowledge Base Recommendations

Help your agents and practitioners get answers quickly by tapping into Coveo’s relevant search recommendations within Sprinklr.

Datorama Salesforce

Data Visualization

Pull in Datorama Salesforce campaign performance insights on modern channels, combined with other business metrics, to understand how each campaign drives real business value.

DaveAI

Conversational AI

Sprinklr’s DaveAI integration enables you to leverage DaveAI chatbots to power intelligent customer conversations, providing conversion information and backend recommendations.

Digital Safe (Smarsh)

Archive and Compliance

From information archiving to discovery, compliance, and audit tasks, get more done using Smarsh Digital Safe within the Sprinklr platform.

Discourse

Community

Sprinklr offers integration into Discourse Forums to unify a brand’s efforts to manage the customer experience.

Domo

Analytics Tools

Use Domo’s Sprinklr connector to track account and post insights, evaluate configured Sprinklr streams, understand profile conversions, and track basic account information.

Esko

Digital Asset Management

Seamlessly synchronize Sprinklr and ESKO for easy publishing of your assets and for detailed data of your top-performing assets.

Form Assembly

Marketing Automation

The integration allows Marketers to bring in PII for targeting in Social or Email Marketing or for creating Journeys.

Freshsales

Marketing Automation

Enrich your Freshsales data with leads originating from 35+ modern digital channels on Sprinklr.

Getty

Content Management

Sprinklr provides out-of-the-box integration with your Getty Images account via our Marketplace. Using the Third Party Content feature you can easily load licensed content into the Asset Manager for use in publishing.

Giphy

Content Management

Easily incorporate Giphy into your content strategy.

Global Relay

Compliance Tools

Archive and Compliance

Sprinklr’s Global Relay integration archives your digital conversations across social and messaging channels, with AI-enriched tags that make it easy to monitor and search your content.

go.usa

URL Shorteners

Shorten your published links with Go USA URL Shortener and obtain click count metrics.

Google Analytics

Analytics Tools

With Sprinklr’s Google Analytics integration, marketers can automatically create and apply custom campaign parameters, track Google Analytics metrics, and automatically optimize campaigns based on real business outcomes.

Google Campaign Manager

Analytics Tools

Google Campaign Manager 360 is a web-based ad management system to help you manage your digital campaigns across websites and mobile devices. It includes a robust set of features for ad serving, targeting, verification, and reporting.

Google Data Studio

Data Visualization

Gain insight into your social account performance alongside the rest of your business metrics to understand how each campaign drives real business value.

Google Firebase

URL Shorteners

Shorten your published links with Google Firebase URL Shortener and obtain click count metrics.

Haptik

Conversational AI

Combining the power and reach of the Sprinklr platform with Haptik’s AI to hear every customer's need and resolve customer care issues with a seamless handoff between chatbot and customer care agents across the digital channels within seconds.

IBM Watson

Conversational AI

For all supported channels, Sprinklr gathers messages and creates cases consisting of conversations and metadata, pushing this information to the IBM Watson bot to prepare the answer. Sprinklr then routes the response delivery to the appropriate channel.

IV.ai

Conversational AI

Automate relationships from Sprinklr to IV.ai to manage the transition between automated and human care agents across different digital channels.

Kochava

Attribution Tools

Optimize ad campaigns against Kochava metrics and view Kochava data alongside standard channel metrics when reporting on campaign performance.

kona.tech

Conversational AI

Our Kona.tech integration allows you to extend the Sprinklr platform for the finserv industry to focus on customer experience through AI-powered chatbots.

kore.ai

Conversational AI

With the Kore.ai integration, you can extend the Sprinklr platform to your enterprise conversational AI platform of choice.

Lyearn

Content Management

Leverage and apply the content produced in Lyearn to train, educate, and empower users in Sprinklr.

MailChimp

Marketing Automation

Access the Mailchimp marketing automation platform and email marketing service for managing lists and creating email marketing campaigns to send to customers.

Marketo

Marketing Automation

Sprinklr’s Marketo integration allows B2B and B2C marketers to target qualified leads, produce lead-to-revenue opportunities, and execute automated, personalized marketing campaigns across multiple digital channels.

Medallia

Customer Feedback

Analyze voice of customer data from Medallia using Sprinklr's AI to unify and gain insights within Sprinklr platform.

MediaOcean

Marketing Automation

Eliminate tedious manual processes related to budget planning and reconciliation by integrating Sprinklr Modern Advertising with MediaOcean Prisma.

MediaValet

Digital Asset Management

With the MediaValet integration, you can connect Sprinklr with your asset management system of record to publish content across Modern Channels.

Microsoft Bot Framework

Conversational AI

Sprinklr and Bot Framework provide seamless integration for brands to manage the transition between automated and human care agents across different digital channels.

Microsoft Dynamics 365

CRM Tools

CRM

Unify your Customer Service operation by linking contacts, accounts, cases and response processes with Sprinklr.

Netomi

Conversational AI

Combining the power and reach of the Sprinklr platform with Netomi’s AI, hear every customer's need and resolve customer care issues with seamless handoff between chatbot and customer care agents across the digital channels within seconds.

Newscred

Content Marketing Tools

Sprinklr’s Newscred integration enables brands to easily publish short-form content on their owned social channels to organically promote long-form content, and boost posts with paid media advertising in Sprinklr.

Nonli

URL Shorteners

Shorten your published links with Nonli URL Shortener and obtain click count metrics.

Okta

Okta allows enterprises to manage user logins and authentication across multiple applications, greatly reducing the risk of users having multiple passwords and lowering the costs of administrators having to manage multiple passwords for users.

Oracle B2C Service

CRM Tools

CRM

Keep your customer service agents informed by tracking social media cases from Sprinklr within Oracle B2C Service.

Oracle Eloqua

Marketing Automation

The Oracle Eloqua integration from Sprinklr allows brands to create more closed-loop marketing and sales activities and manage cross-channel B2B marketing campaigns that nurture leads across each stage of the buying process.

Oracle Responsys

Marketing Automation

The integration allows marketers to bring in data from their Email automation tool for retargeting in Social.

Ozonetel

CCaaS

Ozonetel provides secure, cloud-based communication solutions that provide a better customer experience at a lower total cost for contact centers.

Power BI

Data Visualization

Sprinklr’s social engagement content pack for Power BI helps you gain insight into your brand’s social account performance alongside the rest of your business metrics.

PowerReviews

Reviews

Ratings & Reviews

Amplify your PowerReviews content across social media with Sprinklr.

Proofpoint

Compliance Tools

Archive and Compliance

Take advantage of the Proofpoint connector to enforce your Brand compliance policies for outbound content and mitigate risky inbound content on moderated brand accounts.

Quiq (Snaps)

Conversational AI

For your commerce and customer service teams, the Quiq (Snaps) integration extends the Sprinklr platform to provide always-on asynchronous messaging with conversational AI to communicate with customers when and how they choose.

Salesforce CRM

Marketing Automation

This integration enables you to bring in Leads, Contacts, and Accounts from Salesforce and use the attributes for Segmentation in Sprinklr for Social Advertising or Email Marketing or for creating Omni-channel journeys.

Salesforce Email Studio

Marketing Automation

Dynamically access subscriber lists and events to target customers with social advertising.

Salesforce Knowledge

Knowledge Base Recommendations

Synchronize the knowledge base from Salesforce into the Sprinklr Knowledge Portal for agent use directly in the Sprinklr platform.

Salesforce Service Cloud Lightning

CRM Tools

CRM

Sprinklr provides a native integrated social care experience for Sprinklr users directly in Salesforce, supporting omnichannel case management. Unify Customer Service operations by linking contacts, accounts, cases, and response processes.

SAP ariba

URL Shorteners

Shorten your published links and obtain click count metrics.

SAP Service Cloud (C4C)

CRM

Use SAP Service Cloud’s system of record to provide omnichannel engagement with customers and prospects, for a complete view of the customer’s experience and an automated bi-directional connection that enriches each interaction.

ServiceNow

CRM Tools

CRM

Unify your Customer Service operation by enriching incidents in ServiceNow with all your customer interactions on social powered by Sprinklr. You can also engage on social directly from ServiceNow using this connector.

Shutterstock

Content Marketing Tools

Sprinklr provides out-of-the-box integration with your Shutterstock account to easily load any licensed Shutterstock and Shutterstock Custom content into the Sprinklr Asset Manager for use in publishing.

Slack

Customer Feedback

Sprinklr integrates with Slack to provide users the ability to review and respond to routed approval requests generated by Sprinklr workflows.

Stripe

Marketing Automation

The integration allows bringing in Payment information like Product Purchase value and Product type which can be a good criterion for retargeting in Social or via Email.

Tableau

Data Visualization

Gain insight into your social account performance alongside the rest of your business metrics to understand how each campaign drives real business value.

TreasureData

Content Management

Seamlessly import customer profile data across modern channels from Sprinklr into Treasure Data.

Trust Pilot

Channel / Review site

Streamline your customer experience by engaging with and responding to Trustpilot reviews directly from Sprinklr.

Twilio

CCaaS

Personalize your contact center experience, monitor performance, and provide guidance to agents through Twilio’s Programmable Communications Platform as a Service (CPaaS).

WordPress

Content Management

Sprinklr allows you to publish content directly onto web pages using integration with WordPress.

Zendesk Support

CRM Tools

CRM

Unify your Customer Service operation by linking cases and response processes between systems. Use Sprinklr Listening for thematic or sentiment analysis on tickets.

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